I am having this problem also... HTML code just does not show up in the email confirmations whatsoever.
The test account that I created to check this feature is subscribed to HTML emails, so it SHOULD be getting html emails. Actually, I even think it used to get them, but somehow stopped a while back and we did not notice right away to see what had changed.
I have tried to use SMTPAUTH (as was suggested) to send email, but without success, as I am not sure how to configure the other related settings and my Tech Support (GoDaddy) has not been able to tell me:
SMTP Email Account Mailbox
SMTP Email Account Password
SMTP Email Mail Host
SMTP Email Mail Server Port
Can anyone shed any light on how to set these up and where to get the settings from? A specific example would be helpful, too. I'd be happy to change over.
And then, of course:
- Why does my test customer still get text only confirmation email when they chose html as preferred email format?
- Specifically, how do I fix this so that customers start getting the html order confirmation email again?
Background info:
My site URL: keylessentrylocks.com
Host: GoDaddy
Addons: Numinix Google Merchant Center Feeder, and SalesReport310.
Server OS: Linux 2.6.32-358.18.1.el6.nfsfixes.x86_64
Database: MySQL 5.0.96-log
Server Date: 12/15/2013-Sun at 20:22:07
Database Date: 12/15/2013-Sun at 20:22:07
HTTP Server: Apache
PHP Version: 5.3.24 (Zend: 2.3.0)
PHP Memory Limit: 64M PHP
Safe Mode: Off
PHP File Uploads: On
Max Size: 32M
POST Max Size: 33M
Database Data Size: 6,215 kB
Database Index Size: 1,210 kB
TIA.
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