Hi all,
I have searched and found all the posts in relation to this topic but they are very old, dating back a few years.
I have recently changed from Paypal as my mechant services to Bendigo Bank using the MIGS gateway plugin. For the most this works very well however I am having the same problem that others have mentioned here.
When someone goes through the checkout and puts their card details in correctly, the order completes correctly and I get notification of the order and funds transfer correctly via the gateway to Bendigo Bank.
If however someone puts in incorrect or non valid credit card details, when they retry to enter them again and the card is processed, payment is received fine via MIGS but all order details are dumped. As a result the customer does not receive a confirmation of their order and we receive no details of what they ordered. This becomes a little embarising to explain when we get their money but no order is present. It also means we have to keep a daily check on MIGS to ensure we don't miss an order, then chase it up with the customer.
I am guessing there are many of you out there that experience the same problem and wondering if anyone ever came up with a fix for it as I can't find anything on the forums or via Google searches.
Thanks for your help.
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