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  1. #1
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    Default USPS not working for APO AE, AF, AO but working for other international

    a customer just called and said they couldn't place an order because they were no shipping options. we have US APO AE, AF, and AO (US overseas military addresses) set up as international in the zones and only allow USPS shipping to international addresses. It is currently working fine for all countries except the APO addresses. The error that comes up is:

    (NO OPTIONS INSTALLED:
    -2147219085 - Invalid XML Element content is incomplete according to the DTD/Schema. line= 0 pos= 1755)

    we are using the latest version of this module and zen 1.5.1. i don't know how long this has not been working because we have not had an APO order in months.

    The site is http://www.swordsofhonor.com
    Last edited by lidlchris; 7 Jan 2014 at 05:55 AM. Reason: added

  2. #2
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    I have not recreated the problem ...

    Could you PM me the address that you are having issues with?

    What is the weight of the order?
    Linda McGrath
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  3. #3
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    Quote Originally Posted by Ajeh View Post
    I have not recreated the problem ...

    Could you PM me the address that you are having issues with?

    What is the weight of the order?
    the weight is 5 pounds.. just pm'ed you..

  4. #4
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    You sure that you sent me a PM? I do not see it yet ...
    Linda McGrath
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  5. #5
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    Scratch that ... there it is ... give me a few ...
    Last edited by Ajeh; 7 Jan 2014 at 09:02 PM.
    Linda McGrath
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  6. #6
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    Quote Originally Posted by lidlchris View Post
    the weight is 5 pounds.. just pm'ed you..
    actually just TRIED to pm you but it doesn't seem to be working?? site is swordsofhonor.com when checking out with an APO address - any US address that is not in the lower 48 states.. such as armed forces europe, armed forces pacific, armed forces americas, puerto rico,

  7. #7
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    Could you post the products_id that you are testing?

    Also, check your site for what version is actually installed ...
    Go to your Zen Cart Admin and go to Tools ... Developers Tool Kit ...

    In the bottom input box enter:
    usps.php

    Then, select Catalog ... click SEARCH ...

    What comes up on the lines for:
    * @version $Id: usps.php

    If you have a Zone Definition set on the USPS shipping module, what do you have set on the DETAILS for the Zone Definition for the:
    Country
    Zone
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  8. #8
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    Quote Originally Posted by Ajeh View Post
    Could you post the products_id that you are testing?

    Also, check your site for what version is actually installed ...
    Go to your Zen Cart Admin and go to Tools ... Developers Tool Kit ...

    In the bottom input box enter:
    usps.php

    Then, select Catalog ... click SEARCH ...

    What comes up on the lines for:
    * @version $Id: usps.php
    under 'modules' folder: Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28
    under 'shipping' folder: Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $




    If you have a Zone Definition set on the USPS shipping module, what do you have set on the DETAILS for the Zone Definition for the:
    Country
    Zone

    product id i tested with are 2 - but here's one - http://www.swordsofhonor.com/medieva...ab14ffa52cf45b

    under 'modules' folder: Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28
    under 'shipping' folder: Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $

  9. #9
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    Quote Originally Posted by lidlchris View Post
    product id i tested with are 2 - but here's one - http://www.swordsofhonor.com/medieva...ab14ffa52cf45b

    under 'modules' folder: Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28
    under 'shipping' folder: Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $
    /home/xxxxxxxxxxxxx/public_html/includes/languages/english/modules/shipping/usps.php
    Line #10 : * @version $Id: usps.php 2013-07-28 ajeh $ Version J 2013-07-28

    /home/xxxxxxxxxxxx/public_html/includes/modules/shipping/usps.php
    Line #12 : * @version $Id: usps.php 2013-07-30 ajeh Version J5 $

  10. #10
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    Default Re: USPS not working for APO AE, AF, AO but working for other international

    On USPS, do you have a Zone Definition on it?

    If so, what do you see on the DETAILS for the Zone Definition?
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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