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  1. #1
    Join Date
    Apr 2009
    Posts
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    Default CAPTCHA Error: Session not started. The CAPTCHA cannot be used!

    I have a joomla 3.2 site and a zencart 1.5.0 store. When I click on the link that goes to the contact us page in zencart this message shows: "CAPTCHA Error: Session not started. The CAPTCHA cannot be used!" If I reload the page the contact us page shows and no more problems, however a new customer doesn't know to do this! Is there a way to disable the captcha on the contact us page. I'm not interested in having it, and hope that it will solve this issue.

    Thanks much.

  2. #2
    Join Date
    Jan 2004
    Posts
    66,384
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    7
    Plugin Contributions
    81

    Default Re: CAPTCHA Error: Session not started. The CAPTCHA cannot be used!

    There is no CAPTCHA built-in to Zen Cart, so it must be coming from a plugin you've installed.
    (The latest ZC version uses a different anti-spam approach instead of those unfriendly captchas.)

    You have various options:
    a) remove the plugin if you no longer need it
    b) turn off the plugin if it has a switch/setting in the Admin for doing that
    c) post a question for help with it in that plugin's existing Support Thread so that the author and other users of that plugin know that you've got a question about it, and so they can respond
    .

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