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  1. #1
    Join Date
    Jan 2014
    Location
    Canada
    Posts
    5
    Plugin Contributions
    0

    Default Help please! Admin login password reset email not sent, I'm locked out!

    I'm really hoping someone can help me avoid a complete reinstall ...

    For reasons that aren't important now, I requested a password reset on my admin account. The problem was, I never received the email with the new password. I suspect there may be some problem with outgoing email. Either way, I'm now in the odd pickle where the password has been reset but I have no way of knowing what it is.

    I tried looking in the /cache directory for any error logs but nothing in there has been updated recently. Not sure where else to look. Any suggestions?

    I figure if I can troubleshoot the outbound email issue and fix that, then I can just reset the password again and I'll be gold. But I'm open to any avenue at this point.

  2. #2
    Join Date
    Feb 2005
    Location
    Lansing, Michigan USA
    Posts
    20,024
    Plugin Contributions
    3

    Default Re: Help please! Admin login password reset email not sent, I'm locked out!

    Can't help with the email, but this will get you back in to admin:

    http://www.zen-cart.com/content.php?...28i-lost-it%29

  3. #3
    Join Date
    Jan 2014
    Location
    Canada
    Posts
    5
    Plugin Contributions
    0

    Default Re: Help please! Admin login password reset email not sent, I'm locked out!

    That is a super-useful admin account recovery hack - THANK YOU stevesh and whoever wrote the original post. You just made my day.

 

 

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