Hi all,
I'm the superuser admin in my ZC and there are a few "lower-level" admins who have restricted access to the shop (they can only access the order areas). One of these admins can no longer login to the admin area even though I've reset the password myself and made sure it is correct. No other admins are affected. I even created a new "lower-level" admin and I can login to that account just fine. What could be the cause of one of these admins suddenly not being able to login (she's been using the shop for months and everything was fine)?
When I tried to login as the problem admin, ZC didn't say the password was incorrect, it simply reloaded the page, no warnings whatsoever.
Thanks in advance!
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