Image distortion issue

[benfenwick]

Hi all,
I have just upgraded a customer from 1.39h to 1.51 and for the life of me I cannot get the images to size to the correct aspect ratio.

Yes I have made the image settings to calculate image size and use proportional.

The strange thing is when i set either the height or width to 0 to ensure they are proportional the images disappear entirely from all pages and the product description page.

Has anyone had a similar experience???

Here are my image settings. Am I missing something????

Cheers
Ben

Image - Additional Image Height 100
Image - Additional Image Width 100
Small Image Width 100
Small Image Height 80
Heading Image Width - Admin 57
Heading Image Height - Admin 40
Subcategory Image Width 100
Subcategory Image Height 57
Calculate Image Size true
Image Required true
Image - Shopping Cart Status 1
Image - Shopping Cart Width 50
Image - Shopping Cart Height 40
Category Icon Image Width - Product Info Pages 600
Category Icon Image Height - Product Info Pages 150
Top Subcategory Image Width 150
Top Subcategory Image Height 85
Product Info - Image Width 180
Product Info - Image Height 120
Product Info - Image Medium Suffix _MED
Product Info - Image Large Suffix _LRG
Product Info - Number of Additional Images per Row 3
Image - Product Listing Width 120
Image - Product Listing Height 80
Image - Product New Listing Width 120
Image - Product New Listing Height 80
Image - New Products Width 100
Image - New Products Height 80
Image - Featured Products Width 100
Image - Featured Products Height 80
Image - Product All Listing Width 120
Image - Product All Listing Height 80
Product Image - No Image Status 1
Product Image - No Image picture no_picture.gif
Image - Use Proportional Images on Products and Categories 1
Image - Additional Image Height

[Trinity14]

Hi Ben,
What other modules do you have installed for image handling?
A link to your site would be helpful to see what you are experiencing.

[benfenwick]

Hi Ben,
What other modules do you have installed for image handling?
A link to your site would be helpful to see what you are experiencing.

Thanks Trinity

The address is http://www.mcas.com.au/ the only other image handler is Zoom Magic Plus but I had the issue before I installed this. Very Strange.

[Trinity14]

It looks like you are experiencing distortion on some product images not all... yes?

I believe your product images are square...
I suggest you make your width dimensions the same as your height dimensions.

Hope that helps, let me know either way and I'll research further.

[Trinity14]

Ben,
Another option may be to resize some of the existing images to conform to a set of standards...

For example: 200px x 92px image resized to 200px x 200px with white space added around the product.

Like this:


I don't suggest a border, I put it there for display purposes only.

Hope that helps,

[benfenwick]

Ben,
Another option may be to resize some of the existing images to conform to a set of standards...

For example: 200px x 92px image resized to 200px x 200px with white space added around the product.

Like this:


I don't suggest a border, I put it there for display purposes only.

Hope that helps,

Thanks Trinity,
I found the issue. define('DIR_WS_IMAGES', '/products/'); in the config file. Once I removed the first slash so define('DIR_WS_IMAGES', 'products/'); all was good.

[Trinity14]

Glad it worked out.

[bigandrew]

Hello all,

I'm having a similar issue with the image displayed when "call for price" is activated. The image is distorted, blurry...The source image (which I changed to say "In Store Pickup Only, Shipping Not Available" is solid text, but it displays almost like hollowed-out text.
I'm not using any image plugins or software. All my product images are fine.
Thanks for any advice/help!!
Andrew

Example: http://www.operationhomebrew.com/sto...lt-light-55-lb

If you right click on the image and save as, you will see the difference. Thanks!

[lat9]

I see no difference between the downloaded image and that displayed on the site.

[bigandrew]

is there any way you could screenshot what you are seeing on the website? Also, what web browser are you using?

Thank you!!!