A customer registered in our zencart store, then placed an order. She was taken to authorize.net for payment. Her card was denied twice. She went through the cart again using her same account, but the third time, she used her boss's credit card and then the payment was successful (through authorize.net).
We received the payment notification email; however, we did not receive the zencart order email. When we checked through Admin, there is no record of her order at all - but her account is there.
We have a new install of Zencart 1.51. --Several orders have been processed successfully before and after this incident.
Host is GoDaddy - linux
PHP version 5
Zencart was installed by GoDaddy
Payment Modules:
authorize.net
Paypal
check/money order
site: www.cookiegramsofga.com
Thank you for your assistance.
Susan
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