product description not showing

[betheone]

I created a new product, entered product description, clicked on 'preview' and the description shows. Then I click 'update' and the description is erased! The product is there but no description.

Also on the product page the old product descriptions show html, not just plain text.

I'd appreciate any help with this.

Thanks.

[twitchtoo]

Do you have a live site link so we can see what you're seeing?

[mc12345678]

I created a new product, entered product description, clicked on 'preview' and the description shows. Then I click 'update' and the description is erased! The product is there but no description.

Also on the product page the old product descriptions show html, not just plain text.

I'd appreciate any help with this.

Thanks.

Did you recently upgrade or anything change/get added? At least since the last time you tried to modify/add a product?

[betheone]

Did you recently upgrade or anything change/get added? At least since the last time you tried to modify/add a product?

No I actually haven't done anything to the site in quite awhile. You can see a product I just added here:
http://processcoaching.com/store/ind...products_id=36

The description doesn't show up.

[twitchtoo]

You're correct, it shows the bof and eof tags for product description in your page source, old products have descriptions, new do not. Are they all the same product type?

[mc12345678]

Whenu look in your stores directories, in the cache directory what error messages are present if any? (Not exactly of any interest if the most recent is like ayear old.)

[betheone]

You're correct, it shows the bof and eof tags for product description in your page source, old products have descriptions, new do not. Are they all the same product type?

As far as I know, yes they are the same product type.

[betheone]

Whenu look in your stores directories, in the cache directory what error messages are present if any? (Not exactly of any interest if the most recent is like ayear old.)

Yes, it's been a long time since we added a product, about a year. Plus I don't have any idea where to find the cache directory to look for error messages.

[betheone]

I've attached a screenshot of what the page looks like before I click 'update.' After clicking 'update' the description is erased. And the box for the product description only takes html. Didn't it used to be WYSIWYG? That's completely not available.

[mc12345678]

Yes, it's been a long time since we added a product, about a year. Plus I don't have any idea where to find the cache directory to look for error messages.

ftp into your server. The cache directory is in the root of your store. Looking for a message related to the date/time of you trying to update a product.