Today, I had a large order come through and usually, a invoice will look like this:
1 x Wrapped Frame - Round - PSP Script
Download 1 zip file 1
However, this order (which had 22 items) had them listed in this way:
1 x Chipboard - PSP script
1 x Clothes Labels - PSP Script
1 x Cluster Template Maker - PSP Script
I immediately noticed the difference as the "Download 1 zip file 1" was missing. Just a few minutes later, the customer emailed me saying she didn't get the download links, and even in her account in the store, the links are missing. The payment went through correctly and in full.
Looking at the backend, I see the order but not the download links, so I cannot even reset them either. Any idea what might have happened, or how I can fix this (other than give her a coupon so she can buy again, hoping this time it works)?
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