Re: Customer's credit card is charged, but order isn't showing up in admin
Originally Posted by
AvaAdorn
I use Auth.net SIM. How will I know if the issue goes away since it has only happened twice? Should I remove the .htaccess file anyway? Will that hurt anything? Or am I better off leaving it alone and just dealing with it when it happens periodically (as RodG recommends)?
In our case, the issue occurred on every transaction and we had debugging turned on.
.htaccess file, I leave that to other, more qualified individuals to respond, but it would be useful to know what's in your /.htaccess.
My opinion is that if the issue can be isolated and corrected, it is better to fix than have occasional, grumpy customers. But, if you cannot reproduce the issue, it is difficult to fix.
Rick
RixStix (dot) com
aka: ChainWeavers (dot) com
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