"This webpage has a redirect loop" on new install of 1.5.3

[vroy]

I just installed a fresh version of zen cart but when I try and view the store, the following message is displayed instead of the store.

"This webpage has a redirect loop"

I did not receive any error messages during the install and can not see any errors in the log files.

I however can log in via admin and use all the administration functions. ( I just can't see anything on the store page - www.touringkarts.com


Some of the many things I tried to no avail
delete everything and reinstall zen-cart-v1.5.3
delete everything and reinstall zen-cart-v1.5.3-(hotfix1)-07192014
change the permission on every folder to 777
delete all .htaccess



SPECS below
zen-cart-v1.5.3-(hotfix1)-07192014
PHP Version 5.3.28
HTTP Server: Apache
Server OS: FreeBSD 8.3-RELEASE-p11

I would appreciate any pointers or help before I jump in front of a bus.
regards
Vic

[stevesh]

Try clearing your browser cache and all cookies first.

[vroy]

Try clearing your browser cache and all cookies first.

Hi Stevesh
I cleared the all the cache and cookies in both IE and Chrome.
In Chrome I get the message - "This webpage has a redirect loop"
In IE I get "This page can’t be displayed"
If I get rid of index.php the browser shows the filenames in the directory.

[lat9]

You could try turning on the autoload debug. Edit /includes/application_top.php and change

/**
 * boolean if true the autoloader scripts will be parsed and their output shown. For debugging purposes only.
 */
define('DEBUG_AUTOLOAD', false);

to

/**
 * boolean if true the autoloader scripts will be parsed and their output shown. For debugging purposes only.
 */
define('DEBUG_AUTOLOAD', true);

and then refresh the page. That will result in the Zen Cart startup initialization sequence being output to the screen so that you can see where it's looping. Be sure to change it back to false once you're finished!

[vroy]

You could try turning on the autoload debug. Edit /includes/application_top.php and change

/**
 * boolean if true the autoloader scripts will be parsed and their output shown. For debugging purposes only.
 */
define('DEBUG_AUTOLOAD', false);

to

/**
 * boolean if true the autoloader scripts will be parsed and their output shown. For debugging purposes only.
 */
define('DEBUG_AUTOLOAD', true);

and then refresh the page. That will result in the Zen Cart startup initialization sequence being output to the screen so that you can see where it's looping. Be sure to change it back to false once you're finished!

Thank you but logs are not being produced on the screen or on the server for Store related activities. I tried several browsers and computers. Strangely, I found log files for admin but none for the store.

I'm going to approach my Internet Service Provider for assistance. I'll update you if and when I learn more.

[vroy]

FYI - I just installed v1.3.9 and it works fine.

[mc12345678]

You could try turning on the autoload debug. Edit /includes/application_top.php and change

/**
 * boolean if true the autoloader scripts will be parsed and their output shown. For debugging purposes only.
 */
define('DEBUG_AUTOLOAD', false);

to

/**
 * boolean if true the autoloader scripts will be parsed and their output shown. For debugging purposes only.
 */
define('DEBUG_AUTOLOAD', true);

and then refresh the page. That will result in the Zen Cart startup initialization sequence being output to the screen so that you can see where it's looping. Be sure to change it back to false once you're finished!

In making the changes made in accordance with ajeh's recommendations were they made to the files in the store's directory, or the store's admin directory? Further was the .htaccess in the store's directory still absent? Is the store installed in a subdirectory with a .htaccess one directory up? Without divulging the admin directory's path, is the admin directory only one folder deep from the store or deeper than that?

[vroy]

Thank you.

The problem was the thing between my chair and monitor :)

Somehow an incorrect index.php was in the root directory.

[mc12345678]

Thank you.

The problem was the thing between my chair and monitor :)

Somehow an incorrect index.php was in the root directory.

Yup, somehow I've done that once before too. :) Scratched head, shrugged and copied the correct one from a vanilla install. Luckily it was all on my local test server, but it happened none-the-less. :)

Glad you got it to work. Good luck.

[swguy]

I had this problem once on the admin side in 1.5.3 because of an extra trailing / after the site name -

http://localhost/sitename//renamed-admin

Fixed by removing the extra / from admin/includes/configure.php.