Contact us page - Redirect loop using default setup with Classic

[BADBUNNY36]

Hello everyone,
I have setup a new Zencart shop for a customer - default setup using SSL. Everything on site is working except Contact Us page, everytime try to open I get a This Web Page has a Redirect Loop here is the more info " The web page at https://gator4175.hostgator.com/~pri...94c8e3e8171fa0 has resulted in too many redirects. Clearing your cookies for this site or allowing third-party cookies may fix the problem. If not, it is possibly a server configuration issue and not a problem with your computer. "

I have stock store setup, all that is changed is the Header picture and logo all pages stock and links as was setup. I have not done anything to or changed anything with any of the pages. I cant seem to find anything on this but a few posts about contact page opening and then not working but nothing on my issue. Web address= http://www.thescrapinshack.com/zencart

Hopefully someone has some ideas. I have checked all possible files that have been mentioned. Only changes have been made in admin for setup of shop name, address and such. Have setup Paypal settings and all are working fine. Can add new customer and email works fine.

All very new as first time have ever setup zencart and still learning how it all works.

Thank you all.....

************************************

John,
Webmaster

[BADBUNNY36]

Sorry just noticed didnt post zencart info:

I am using latest zencart V1.5.3
Running on Hostgator.com and is running with Linux and Has Shared SSL on the domain

Hope that is everything....

Thanks

*************************************

John,
Webmaster

[mc12345678]

Sorry just noticed didnt post zencart info:

I am using latest zencart V1.5.3
Running on Hostgator.com and is running with Linux and Has Shared SSL on the domain

Hope that is everything....

Thanks

*************************************

John,
Webmaster

Where did the copy of ZC 1.5.3 come from? Was it a one click install through the host or was it downloaded from say: http://www.zen-cart.com/getit (a link from the main page of this site)?

Php version that is active for this site: admin panel->version (top right of admin panel)?
What templte has been installed/used? If not the classic template or a copy of the classic template (minimum suggested template to use/modify), does the issue occur when using the classic template?

[lat9]

I'm guessing that it's got something to do with your use of a HostGator shared SSL certificate and the associated session-related configuration. What's weird is that your login page (also SSL) displays, although not picking up your store's CSS, so your settings in the /includes/configure.php file appear to be correct.

[lat9]

Looking through the code in /includes/modules/pages/contact_us/header_php.php, what happens if you comment-out lines 92-94:

// if (ENABLE_SSL == 'true' && $request_type != 'SSL') {
//   zen_redirect(zen_href_link(FILENAME_CONTACT_US, '', 'SSL'));
// }

// default email and name if customer is logged in
if($_SESSION['customer_id']) {
  $sql = "SELECT customers_id, customers_firstname, customers_lastname, customers_password, customers_email_address, customers_default_address_id
          FROM " . TABLE_CUSTOMERS . "
          WHERE customers_id = :customersID";

  $sql = $db->bindVars($sql, ':customersID', $_SESSION['customer_id'], 'integer');
  $check_customer = $db->Execute($sql);
  $email_address = $check_customer->fields['customers_email_address'];
  $name= $check_customer->fields['customers_firstname'] . ' ' . $check_customer->fields['customers_lastname'];
}

[lhungil]

Another item to note, cookies / sessions appear to not be functioning as expected (check the domain of the cookie under SSL). Can you post the contents of your "/includes/configure.php" file (Be Kind; use "code" tags around the contents of the file when posting. Click the # in the editor when replying to add "code" tags). Can you also post the settings in the Zen Cart admin for: "Configuration --> Sessions"?

NOTE: Personally I believe buying a SSL certificate (and not changing the URL customers will see during checkout / login / contact us / etc), builds better trust compared to using an SSL Certificate shared between many different websites.

[BADBUNNY36]

Thank you all for the replies.

Firstly to mc12345678 - My zencart is downloaded from here the main page link. Unzipped file and uploaded the entire zencart using FTP with Filezilla. Ran the setup as was explained in setup sheets. Everything worked fine and then when checking pages found Contact us page was only one that didnt work and came up with redirect loop.

@ lat 9 I will do this for you all and test what happens when I change these lines in the /includes/modules/pages/contact_us/header_php.php file...

@ lhungil - I will upload the contents of my Includes/configure.php file hopefully I can do that tonight... also will get the Admin ---> sessions

Hopefully someone can find what has caused this. I have tried lots of things posted but with no result. All files for contact us have been replaced and put back to default.....

Thanks,

*******************************************

John,
Webmaster

[BADBUNNY36]

Well interesting,

Lat9, I tried the code thing that you suggested
Code:

// if (ENABLE_SSL == 'true' && $request_type != 'SSL') {
//  zen_redirect(zen_href_link(FILENAME_CONTACT_US, '', 'SSL'));
// }

// default email and name if customer is logged in
if($_SESSION['customer_id']) {
  $sql = "SELECT customers_id, customers_firstname, customers_lastname, customers_password, customers_email_address, customers_default_address_id
          FROM " . TABLE_CUSTOMERS . "
          WHERE customers_id = :customersID";

  $sql = $db->bindVars($sql, ':customersID', $_SESSION['customer_id'], 'integer');
  $check_customer = $db->Execute($sql);
  $email_address = $check_customer->fields['customers_email_address'];
  $name= $check_customer->fields['customers_firstname'] . ' ' . $check_customer->fields['customers_lastname'];
}

As you can see I have commented out those lines. Now when opening the Contact Us page - it now opens but not displaying correctly. There is a change tho.

Am still looking for the other codes to put up now....

Thanks,

*********************************************

John,
Webmaster

[BADBUNNY36]

Here is my Includes/configure.php file

Code:

<?php
/**
 * @package Configuration Settings circa 1.5.3
 * @copyright Copyright 2003-2014 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * File Built by zc_install on 2014-10-23 06:43:37
 */


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/***************       The 2 files should be kept separate and not used to overwrite each other.      ***********/

// Define the webserver and path parameters
  // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
  define('HTTP_SERVER', 'http://www.thescrapinshack.com/~pritchar');
  define('HTTPS_SERVER', 'https://gator4175.hostgator.com/~pritchar');

  // Use secure webserver for checkout procedure?
  define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_CATALOG', '/zencart/');
  define('DIR_WS_HTTPS_CATALOG', '/zencart/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
  define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

  define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
  //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
  define('DIR_FS_CATALOG', '/home3/pritchar/public_html/zencart/');

  //the following path is a COMPLETE path to the /logs/ folder  eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
  define('DIR_FS_LOGS', '/home3/pritchar/public_html/zencart/logs');

  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
  define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
  define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
  define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
  define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
  define('DB_TYPE', 'mysql');
  define('DB_PREFIX', '');
  define('DB_CHARSET', 'utf8');
  define('DB_SERVER', 'localhost');
  define('DB_SERVER_USERNAME', '*********');
  define('DB_SERVER_PASSWORD', '******');
  define('DB_DATABASE', '***********');

  // The next 2 "defines" are for SQL cache support.
  // For SQL_CACHE_METHOD, you can select from:  none, database, or file
  // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
  // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
  // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
  define('SQL_CACHE_METHOD', 'none'); 
  define('DIR_FS_SQL_CACHE', '/home3/pritchar/public_html/zencart/cache');

// EOF

Hopefully something will be found here

Thanks,

********************************************

John,
Webmaster

[BADBUNNY36]

Here is a pic of my Admin - Configure--> Sessions



Hopefully can find out how to get the Contact Page displaying again now....

Thanks,

*****************************************

John,
Webmaster