Page 1 of 3 123 LastLast
Results 1 to 10 of 25
  1. #1
    Join Date
    Nov 2014
    Posts
    18
    Plugin Contributions
    0

    Default Customers not receiving "Password Forgotten" email

    Hello,

    My "Password forgotten" emails are not being received. I've created multiple customer accounts to test this, using hotmail, gmail, and two different paid email addresses. None of them are receiving the email with their new password (I've checked spam folders). The "Forgotten Password" page says it successfully sent the email, but it never arrives, although the password is being changed.

    Every other zen-cart email is working fine. I am able to send direct emails from the admin and the "Welcome", "Order confirmation" and "Order Status Update" emails are all working fine.

    My zen-cart is hosted with Godaddy, PHP Version: 5.4.31, Database: MySQL 5.5.36-cll-lve, it's a fresh install, I haven't installed any addons or plugins. I installed by uploading via FTP and running zc_install. The changes I've made to the site have mostly been to the css, with some other small changes in unrelated areas.

    I've been googling this problem for hours and none of the solutions I've found on various forum posts and different help articles have worked.
    What I've tried:
    - Modifying the wording and adding more detailed instructions to the "Password Forgotten" email to avoid it being caught by spam filters.
    - I've checked the forms action=" " address, and from what I've read it is correct.
    - I've contacted Godaddy to confirm that everything is set up properly with the email address I have set up in my "Email Options" settings.

    I'm using SMTPAUTH and have double, triple and quadruple checked my SMTP settings, and based on everything I've read they are correct. I'm using a proper, paid-for email address for my email settings.

    Any help is greatly appreciated, as I've tried everything I can find. I hope I've provided all of the necessary information, if not I apologize.

    Thank you in advance for the help.

  2. #2
    Join Date
    Jan 2007
    Location
    Australia
    Posts
    6,186
    Plugin Contributions
    7

    Default Re: Customers not receiving "Password Forgotten" email

    Quote Originally Posted by t4gal View Post
    Every other zen-cart email is working fine. I am able to send direct emails from the admin and the "Welcome", "Order confirmation" and "Order Status Update" emails are all working fine.
    In theory, if all other emails are able to be sent/recieved the so should the forgotten passwords, so on this basis (and a process of elimination) if you load the file

    /includes/functions/functions_email.php into a text editor you should find a line that reads:

    $emodules_array[] = array('id' => 'password_forgotten', 'text' => 'Password Forgotten');

    Try changing this to something like

    $emodules_array[] = array('id' => 'password_forgotten', 'text' => 'Pass Reset');
    (IOW, eliminate the text 'Password').

    My theory/guess is that this could be triggering a filter rule somewhere and preventing the emails from being sent and are being silently discarded.

    I will stress that this really is just a stab in the dark, and to be perfectly honest, I don't think it'll make a difference, but in the absence of any better ideas you don't have anything to lose by trying.

    Cheers
    RodG
    Ozpost - The Ultimate Shipping module for Australian Merchants. Click these links for its Homepage, or Download from Zen-Cart.com.

  3. #3
    Join Date
    Nov 2014
    Posts
    18
    Plugin Contributions
    0

    Default Re: Customers not receiving "Password Forgotten" email

    I just gave that a try, but unfortunately it didn't solve my problem.

    I appreciate the suggestion though.

  4. #4
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    9,428
    Plugin Contributions
    72

    Default Re: Customers not receiving "Password Forgotten" email

    What is your admin setting for Configuration->E-Mail Options->Emails must send from known domain? aol, hotmail and possibly others instituted a change this summer such that if this setting is currently No, it might explain the lost/rejected emails.

  5. #5
    Join Date
    Nov 2014
    Posts
    18
    Plugin Contributions
    0

    Default Re: Customers not receiving "Password Forgotten" email

    Sorry, I should have mentioned that in the original post. I do have "Emails must send from known domain?" Set to "Yes".

  6. #6
    Join Date
    Nov 2014
    Posts
    18
    Plugin Contributions
    0

    Default Re: Customers not receiving "Password Forgotten" email

    Any other suggestions for me to try? I'm really stumped with this one.

  7. #7
    Join Date
    Jan 2004
    Posts
    65,335
    Blog Entries
    7
    Plugin Contributions
    229

    Default Re: Customers not receiving "Password Forgotten" email

    Are there any errors showing in your /logs/ folder? ref: http://www.zen-cart.com/content.php?124-blank-page (whether you're getting blank pages or not)
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
    Join Date
    Jan 2004
    Posts
    65,335
    Blog Entries
    7
    Plugin Contributions
    229

    Default Re: Customers not receiving "Password Forgotten" email

    Quote Originally Posted by RodG View Post
    In theory, if all other emails are able to be sent/recieved the so should the forgotten passwords, so on this basis (and a process of elimination) if you load the file

    /includes/functions/functions_email.php into a text editor you should find a line that reads:

    $emodules_array[] = array('id' => 'password_forgotten', 'text' => 'Password Forgotten');

    Try changing this to something like

    $emodules_array[] = array('id' => 'password_forgotten', 'text' => 'Pass Reset');
    (IOW, eliminate the text 'Password').

    My theory/guess is that this could be triggering a filter rule somewhere and preventing the emails from being sent and are being silently discarded.

    I will stress that this really is just a stab in the dark, and to be perfectly honest, I don't think it'll make a difference, but in the absence of any better ideas you don't have anything to lose by trying.

    Cheers
    RodG
    That section of the code is actually largely unused, and has no bearing on this scenario.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  9. #9
    Join Date
    Jan 2004
    Posts
    65,335
    Blog Entries
    7
    Plugin Contributions
    229

    Default Re: Customers not receiving "Password Forgotten" email

    Quote Originally Posted by t4gal View Post
    - I've contacted Godaddy to confirm that everything is set up properly with the email address I have set up in my "Email Options" settings.
    Did they trace whether they ever even receive the email to their systems?

    Since Zen Cart says "sent successfully", that means it encountered no fatal error or rejection message when attempting to hand off the email to the SMTP server. So, that means the failure happens after Zen Cart hands it off to them. Only they can tell you where it ends up.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
    Join Date
    Nov 2014
    Posts
    18
    Plugin Contributions
    0

    Default Re: Customers not receiving "Password Forgotten" email

    Thank you for the replies.

    Quote Originally Posted by DrByte View Post
    Are there any errors showing in your /logs/ folder? ref: http://www.zen-cart.com/content.php?124-blank-page (whether you're getting blank pages or not)
    There is nothing in my /logs/ folder.

    Quote Originally Posted by DrByte View Post
    Did they trace whether they ever even receive the email to their systems?

    Since Zen Cart says "sent successfully", that means it encountered no fatal error or rejection message when attempting to hand off the email to the SMTP server. So, that means the failure happens after Zen Cart hands it off to them. Only they can tell you where it ends up.
    I asked them about that when I called them, but they told me that zen-cart cannot send emails through the email account. Since I know little to nothing about how the emails really work, I accepted that answer. Perhaps I need to give them another call.

 

 
Page 1 of 3 123 LastLast

Similar Threads

  1. Not receiving emails for forgotten password
    By RJH Emma in forum General Questions
    Replies: 1
    Last Post: 19 Aug 2016, 08:44 PM
  2. Customers can't use "Forgotten password"!
    By scrap in forum Managing Customers and Orders
    Replies: 10
    Last Post: 4 Sep 2009, 10:37 PM
  3. Email Variables like $EMAIL_CLOSURE in "password forgotten"
    By miriam_t in forum General Questions
    Replies: 0
    Last Post: 8 May 2009, 01:22 PM
  4. New "forgotten" password not working? Help!
    By nukabe in forum General Questions
    Replies: 4
    Last Post: 19 May 2008, 11:18 PM
  5. Problem with "password forgotten" function
    By sanji in forum General Questions
    Replies: 15
    Last Post: 15 Sep 2007, 05:28 PM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR