Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
This is a new, fresh install of the Reward Points Full Suite v2.5. I ran the Uninstall_Reward_Points.sql and then ran the Reward_Points_Full_Install.sql again, just now. I am getting the same results. I get 22 errors that state " ERROR: Cannot insert configuration_key "" because it already exists".
Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
Hi Guys,
I installed V2.5 on Zencart 1.5.1 on 4th June.
All worked fine at first but in the last few weeks, the points haven't been adding to customers accounts (they showed up on the order however)
I added the points manually as 'Pending' then updated status of the order to 'Posted' or 'Delivered' but that didn't trigger the points to move to 'Earned'.
Have just discovered that the problem does not occur when customer selects 'Direct Bank Deposit' as the payment option so that then means Paypal is the common denominator.
Have scoured this thread and can't find anybody else having this problem.
Any help would be appreciated.
If you need any further info please let me know.
Cheers.
Have you added any new plugins since the problem started? If not I'm not sure what it could be. I haven't run into this problem with PayPal. All works fine. You can try this, change paypal from pending status to processing then see when you transfer orders status to delivered if they transfer. If not look a the Reward Point Status Track
Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
Thanks for the suggestions. I haven't installed any other plugins since this one and already have paypal set to processing as the default.
Could you please advise where I find the Reward Point Status Track?
(I might have to ask my web developer to look into that for me)
Cheers!
Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
OK, so already had the status track set to advanced with points going from pending to earned when order status is updated to posted or delivered.
Changed this to simple setting and placed an order using paypal.
Still same result.
Just to make things interesting, I added 5 points to my account manually as pending. Changed the order status. Instead of moving to earned, 5 points were added to pending so I did it again - 5 more points were added to pending.
Do you think reinstalling might be the next step but will I loose all the current points data doing this?
Thanks for your help.
Couple question....
What version of reward points did you upgrade from?
Are you using Paypal express or PayPal IPN when accepting payment?
If you just upload the files it will not hurt anything. All your customers will still be there be in the database.
Let me know if that fixes it, it not I have one more thing up my sleeve, well maybe two. The other 2 requires adding a code snippet.
Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
Also what is admin-->configuration-->Reward Points Configurations--> Reward Point Sunrise Period set to?
I know you mention you already had the status track set to advanced with points going from pending to earned but you didn't mention if you had all of them set to posted or delivered?
Last edited by countrycharm; 14 Jul 2015 at 07:00 PM.
Is your site Upgraded to the current version 1.5.4 Yet?
zencart-upgrades-website-installation
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