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  1. #101
    Join Date
    Jul 2007
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Quote Originally Posted by keyconn View Post
    I am having an issue with installing the sql patch for this mod. I am getting errors that state:
    Cannot insert configuration_key "" because it already exists

    This is happening on all of the "INSERT INTO configuration" statements. As of now, nothing appears on the "Configuration > Reward Point Configuration" page except the heading. I am running ZC 1.5.4. Any help will be greatly appreciated.
    You never said if this was a fresh install or a upgrade of Reward Points.
    If this is not and upgrade run the Uninstall_Reward_Points.sql and try again.

    I know this installs perfectly fine on a zen cart v1.5.4 if installed correctly.
    Is your site Upgraded to the current version 1.5.4 Yet?
    zencart-upgrades-website-installation

  2. #102
    Join Date
    Apr 2015
    Location
    Pennsylvania, USA
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    21
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    0

    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Quote Originally Posted by countrycharm View Post
    You never said if this was a fresh install or a upgrade of Reward Points.
    If this is not and upgrade run the Uninstall_Reward_Points.sql and try again.

    I know this installs perfectly fine on a zen cart v1.5.4 if installed correctly.
    This is a new, fresh install of the Reward Points Full Suite v2.5. I ran the Uninstall_Reward_Points.sql and then ran the Reward_Points_Full_Install.sql again, just now. I am getting the same results. I get 22 errors that state " ERROR: Cannot insert configuration_key "" because it already exists".

  3. #103
    Join Date
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Quote Originally Posted by keyconn View Post
    This is a new, fresh install of the Reward Points Full Suite v2.5. I ran the Uninstall_Reward_Points.sql and then ran the Reward_Points_Full_Install.sql again, just now. I am getting the same results. I get 22 errors that state " ERROR: Cannot insert configuration_key "" because it already exists".
    What version of zen cart are you running? You should have grab a copy of reward points 2.5d. Still nobody has reported having install problems when installing any of the others versions.
    Is your site Upgraded to the current version 1.5.4 Yet?
    zencart-upgrades-website-installation

  4. #104
    Join Date
    Jul 2015
    Location
    Perth, WA
    Posts
    5
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Hi Guys,

    I installed V2.5 on Zencart 1.5.1 on 4th June.

    All worked fine at first but in the last few weeks, the points haven't been adding to customers accounts (they showed up on the order however)

    I added the points manually as 'Pending' then updated status of the order to 'Posted' or 'Delivered' but that didn't trigger the points to move to 'Earned'.

    Have just discovered that the problem does not occur when customer selects 'Direct Bank Deposit' as the payment option so that then means Paypal is the common denominator.

    Have scoured this thread and can't find anybody else having this problem.
    Any help would be appreciated.

    If you need any further info please let me know.

    Cheers.

  5. #105
    Join Date
    Jul 2007
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Quote Originally Posted by Manners 4 Dogs View Post
    Hi Guys,

    I installed V2.5 on Zencart 1.5.1 on 4th June.

    All worked fine at first but in the last few weeks, the points haven't been adding to customers accounts (they showed up on the order however)

    I added the points manually as 'Pending' then updated status of the order to 'Posted' or 'Delivered' but that didn't trigger the points to move to 'Earned'.

    Have just discovered that the problem does not occur when customer selects 'Direct Bank Deposit' as the payment option so that then means Paypal is the common denominator.

    Have scoured this thread and can't find anybody else having this problem.
    Any help would be appreciated.

    If you need any further info please let me know.

    Cheers.
    Have you added any new plugins since the problem started? If not I'm not sure what it could be. I haven't run into this problem with PayPal. All works fine. You can try this, change paypal from pending status to processing then see when you transfer orders status to delivered if they transfer. If not look a the Reward Point Status Track
    Is your site Upgraded to the current version 1.5.4 Yet?
    zencart-upgrades-website-installation

  6. #106
    Join Date
    Jul 2015
    Location
    Perth, WA
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Thanks for the suggestions. I haven't installed any other plugins since this one and already have paypal set to processing as the default.
    Could you please advise where I find the Reward Point Status Track?
    (I might have to ask my web developer to look into that for me)

    Cheers!

  7. #107
    Join Date
    Jul 2007
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Quote Originally Posted by Manners 4 Dogs View Post
    Thanks for the suggestions. I haven't installed any other plugins since this one and already have paypal set to processing as the default.
    Could you please advise where I find the Reward Point Status Track?
    (I might have to ask my web developer to look into that for me)

    Cheers!
    You can set the setting in Admin-->configuration-->Reward Point Status Track


    Is your site Upgraded to the current version 1.5.4 Yet?
    zencart-upgrades-website-installation

  8. #108
    Join Date
    Jul 2015
    Location
    Perth, WA
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    OK, so already had the status track set to advanced with points going from pending to earned when order status is updated to posted or delivered.
    Changed this to simple setting and placed an order using paypal.
    Still same result.

    Just to make things interesting, I added 5 points to my account manually as pending. Changed the order status. Instead of moving to earned, 5 points were added to pending so I did it again - 5 more points were added to pending.

    Do you think reinstalling might be the next step but will I loose all the current points data doing this?

    Thanks for your help.

  9. #109
    Join Date
    Jul 2007
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Quote Originally Posted by Manners 4 Dogs View Post
    OK, so already had the status track set to advanced with points going from pending to earned when order status is updated to posted or delivered.
    Changed this to simple setting and placed an order using paypal.
    Still same result.

    Just to make things interesting, I added 5 points to my account manually as pending. Changed the order status. Instead of moving to earned, 5 points were added to pending so I did it again - 5 more points were added to pending.

    Do you think reinstalling might be the next step but will I loose all the current points data doing this?

    Thanks for your help.

    Couple question....

    What version of reward points did you upgrade from?
    Are you using Paypal express or PayPal IPN when accepting payment?

    If you just upload the files it will not hurt anything. All your customers will still be there be in the database.

    Let me know if that fixes it, it not I have one more thing up my sleeve, well maybe two. The other 2 requires adding a code snippet.
    Is your site Upgraded to the current version 1.5.4 Yet?
    zencart-upgrades-website-installation

  10. #110
    Join Date
    Jul 2007
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    Default Re: Reward Points Full Suite v2.5 (for ZC v1.5x) Support Thread

    Also what is admin-->configuration-->Reward Points Configurations--> Reward Point Sunrise Period set to?
    I know you mention you already had the status track set to advanced with points going from pending to earned but you didn't mention if you had all of them set to posted or delivered?
    Last edited by countrycharm; 14 Jul 2015 at 07:00 PM.
    Is your site Upgraded to the current version 1.5.4 Yet?
    zencart-upgrades-website-installation

 

 
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