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  1. #81
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    Default Re: Restrict Digital Downloads [Support Thread]

    No, I didn't. Thanks for pointing me in the right direction! You rock! :)

  2. #82
    Join Date
    Sep 2009
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    Stuart, FL
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    Default Re: Restrict Digital Downloads [Support Thread]

    Thanks, but it was RixStix who took the time to enumerate the various corrections needed to the template files.

  3. #83
    Join Date
    Aug 2009
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    North Idaho, USA
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    Default Re: Restrict Digital Downloads [Support Thread]

    Just realized that since there are now 2 options for the digital download, when the "EU Alternate Delivery Method" option is selected, it causes shipping charges to be added to the product at checkout.

    Tried changing the product to virtual but when that is done, then there is zero shipping charges for the entire order when the order contains other, physical products.

    Suggestions?
    Rick
    ChainWeavers (dot) com

  4. #84
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    Default Re: Restrict Digital Downloads [Support Thread]

    Quote Originally Posted by RixStix View Post
    Just realized that since there are now 2 options for the digital download, when the "EU Alternate Delivery Method" option is selected, it causes shipping charges to be added to the product at checkout.

    Tried changing the product to virtual but when that is done, then there is zero shipping charges for the entire order when the order contains other, physical products.

    Suggestions?
    RixStix, these settings and their outcomes are outside the range of RDD; I suggest that you open a new thread (perhaps in the setting up products' attributes forum?) as the attributes-related handling is handled by the base Zen Cart functionality.

  5. #85
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    Default Re: Restrict Digital Downloads [Support Thread]

    FWIW, I just ran a test (using Zen Cart v1.5.4) where a product has a "download" attribute and a "email it to me" option. I modified the product's definition such that the Product is Virtual (No Shipping).

    Checking out with that product and another, physical, product resulted in the checkout_shipping page being displayed; removing the physical product bypassed the checkout_shipping page.

    Like I said in my previous post, you should take any further discussion of those specifics to a separate thread.

  6. #86
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    Aug 2009
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    North Idaho, USA
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    Default Re: Restrict Digital Downloads [Support Thread]

    TNX Cindy,

    I will do that. I just wanted to start here first, though I did get my description of the issue a bit bassackwards.
    Rick
    ChainWeavers (dot) com

  7. #87
    Join Date
    Jan 2010
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    Richmond, Virginia, United States
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    Default Re: Restrict Digital Downloads [Support Thread]

    I'm back (sorry!). I've found that sometimes, somehow, people are checking out without selecting either option to purchase an e-book on my site. I have two options set up:

    1) Download ZIP file (for customers not in EU countries)
    2) E-Mail (for EU customers)

    The download option is selected by default. But every now and then, customers check out without selecting either option. How can this be?

  8. #88
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    Sep 2009
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    Default Re: Restrict Digital Downloads [Support Thread]

    It happens because the default selection (download) is disabled and the email option is not selected by the customer ... I've experienced the same issue and will let you know when I've got a solution.

  9. #89
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    Jan 2010
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    Default Re: Restrict Digital Downloads [Support Thread]

    No, I also get the same thing with US customers. I don't know how they manage to do it, but they somehow disable both radio buttons. It's frustrating!

  10. #90
    Join Date
    Sep 2009
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    Default Re: Restrict Digital Downloads [Support Thread]

    Quote Originally Posted by jmsnyder23 View Post
    No, I also get the same thing with US customers. I don't know how they manage to do it, but they somehow disable both radio buttons. It's frustrating!
    PM me a link to your site with one of the downloads that isn't working and I'll see what's up.

 

 
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