2chcekout shows "login time out" after the customer pays

[lina0962]

Recently my customers complain that they encounter a "Whoops! Your session has expired." page after they keyed in the credit card info. In my 2checkout account, I can see their transaction going through.

in the Zencart backstage, there is no order generated and no order confirming email sending out.

Any suggestions??

[kobra]

In your admin > tools > server version info look for php settings

max_execution_time
max_input_time

Post the values for both back here

[lina0962]

Thanks for reply! Here is the values on RoseforLove.com

The max_execution_time is 60 (local value) and 30(master value)
The max_input_time is 60 (local value) and 60(master value)

I have the exactly the same number on my best4future.com. But 2checkout works fine on best4future.com and customers see the "thank you for your order" right after they key in the credit card info.

I don't understand which part went wrong on RoseforLove.com.....

[kobra]

Check with your host to see if you can load a personal php.ini file

If so, change these values to 90 and see if that helps

[DrByte]

Kobra, login timeout is a session issue, not a max execution time or input time issue.

[kobra]

login timeout is a session issue

Ok then - What controls session length

[DrByte]

I suspect the problem here is 2checkout is failing to pass back then zenid, or the ZC session cookie isn't getting set properly beforehand, which would be a conflict with the server settings, or a defect in the 2checkout module, wherever it came from.

A less likely cause could be that something is causing 2checkout to communicate back-and-forth to the store multiple times without completing payment and causing the system to think someone is triggering multiple failed payment attempts, so it logs them out to protect against card slam-ming that is done by people "testing" stolen credit cards. If the 2checkout module is actually doing that then it may be necessary to raise the limit before the protection kicks in.

[kobra]

But 2checkout works fine on best4future.com

Noting DrBytes post
You did not state if these two installs are the same version of ZenCart...

[lina0962]

I do have zenid issue with roseforlove.com. Every link still has zenid even after I installed SEO, while on the Best4Future.com, there is no zenid after each product link.

On roseforlove.com and best4future.com, the zencart version is the same. I installed the same SEO onto both sites, and the URL came out differently.

[DrByte]

I do have zenid issue with roseforlove.com. Every link still has zenid even after I installed SEO, while on the Best4Future.com, there is no zenid after each product link.
On roseforlove.com and best4future.com, the zencart version is the same. I installed the same SEO onto both sites, and the URL came out differently.

I suspect there are some odd server configuration issues happening to cause the difference on those sites.
I'm not sure if that's what's causing your 2checkout stuff though. Might be. Still worth investigating that angle.


But, in the interim, I offer a suggestion for this:

Recently my customers complain that they encounter a "Whoops! Your session has expired." page after they keyed in the credit card info. In my 2checkout account, I can see their transaction going through.

in the Zencart backstage, there is no order generated and no order confirming email sending out.

Any suggestions??

I suspect the problem here is 2checkout is failing to pass back then zenid, or the ZC session cookie isn't getting set properly beforehand, which would be a conflict with the server settings, or a defect in the 2checkout module, wherever it came from.

A less likely cause could be that something is causing 2checkout to communicate back-and-forth to the store multiple times without completing payment and causing the system to think someone is triggering multiple failed payment attempts, so it logs them out to protect against card slam-ming that is done by people "testing" stolen credit cards. If the 2checkout module is actually doing that then it may be necessary to raise the limit before the protection kicks in.

Try making the change I posted here: http://www.zen-cart.com/showthread.p...78#post1264278