Not Receiving Emails. Using Google With Our Domain

[reelgrimm]

We recently moved host to a linux server.

We are using Google mail with our @domain email address.

We are not receiving the create account, order confirmation, or contact us form submissions. And the customer is not receiving order confirmation emails.

If I copy myself at my personal email, we get the order confirmations and new account creations...

Using my mail client, I can send mail from our account to our account no problem.

any help?

[ATTACH=CONFIG]14886[/ATTACH

[lhungil]

Are you using Google Corporate Email? Or are you trying to use a personal Google Email address?

If you are using Google Corporate Email, try setting "emails must send from a known domain" to true.


NOTE: Be aware most email servers will ignore or reject your emails if the sender is @example.com and the email server is @domain.com. These need to match (or have correctly configured SPF records).

[reelgrimm]

I actually had old MX settings and it is working fine now.. Thanks

[DrByte]

You've got it set to "PHP" as Email Transport method, so emails are going out via the config settings in php.ini, which almost certainly will cause the emails to be dropped into a blackhole.

If you want to properly tell ZC to use your SMTPAUTH settings, you need to set Email Transport to SMTPAUTH.

[lhungil]

I actually had old MX settings and it is working fine now.. Thanks

While "PHP transport" will work as long as "php.ini" is correctly configured and all DNS records (including SPF) are correct...

You've got it set to "PHP" as Email Transport method, so emails are going out via the config settings in php.ini, which almost certainly will cause the emails to be dropped into a blackhole.

If you want to properly tell ZC to use your SMTPAUTH settings, you need to set Email Transport to SMTPAUTH.

DrByte has a better answer. Unless you switch to "SMTPAUTH transport" the "SMTP Email" options are not used. Using SMTPAUTH will be easier to maintain and troubleshoot (and help avoid potential SPF and/or domainkey issues).

[DrByte]

While "PHP transport" will work as long as "php.ini" is correctly configured and all DNS records (including SPF) are correct...

Yes, and you probably already realize this, but just to be clear: using "PHP transport" will still NOT send authentication credentials even if php.ini is set to use smtp. The SMTPAUTH credentials will ONLY be used if Transport is set to SMTPAUTH

[bislewl]

I had this issue with a zencart installation where the host blocks the ports to use SMTP with gMail or Google Apps For Business.

The "workaround" I devised was this:

1) Create a forwarding email, in cPanel for an email address
2) Use that email address as the email "from" in your zencart installation
3) Use the standard php transport function
4) In gmail create an alias for the forwarder so you can send emails as that email address.

This will make it transparent to your customer that you are CustomerService (at) yourdomain (dot) com or anything you choose