Can't access admin area "You are seeing this page for one or more reasons"

[jacobcane]

I have a store setup at http://ubkcstore.com with the admin at: http://ubkcstore.com/workhere/. Someone prior to me getting involved moved it from a different server. The store seems to work fine, but I can't access the admin. Right now it states on the admin page where the login should be:

"Hello. Thank you for loading Zen Cart®.

You are seeing this page for one or more reasons:"

I have done as the page suggested and went into the configure.php and changed the domain name to match the new domain, this did not solve the problem. I'm not sure what else needs to be done to fix this. Any help would be very appreciated.

please reply or email me at [email protected] and I will give you assess to the server, cpanel and the file manager.

[stevesh]

Seeing that page almost always means that the path information in admin/includes/configure.php is wrong. Please post the contents of that file after Xing out the database information. Also, if 'workhere' is the actual name of your admin folder, you'll need to change it now for security reasons.

[lhungil]

... Someone prior to me getting involved moved it from a different server. The store seems to work fine, but I can't access the admin. ... I'm not sure what else needs to be done to fix this. ...

If you want some help fixing this on your own... Can you provide the contents of "/includes/configure.php" and "/workhere/includes/configure.php" (remove the lines for DB_SERVER_USERNAME and DB_SERVER_PASSWORD)? Please wrap the file contents with code tags (EX: [CODE]contents of the file[/CODE][CODE]contents of another file[/CODE]).

Can you also provide the output from phpinfo (place the file in the root of your store). Again use code tags around the content (makes them easier to read).

... please reply or email me at ... and I will give you assess to the server, cpanel and the file manager.

I would not trust a random stranger with access to those... But I am sure if you want someone else to just investigate and fix the issue(s), you can probably find a reputable consultant charging a reasonable fee...

[jacobcane]

http://ubkcstore.com/phpinfo.php

<?php
/**
 * @package Configuration Settings circa 1.5.1
 * @copyright Copyright 2003-2012 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * File Built by zc_install on 2013-10-07 11:04:29
 */


/*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
/***************       The 2 files should be kept separate and not used to overwrite each other.      ***********/

/**
 * WE RECOMMEND THAT YOU USE SSL PROTECTION FOR YOUR ENTIRE ADMIN:
 * To do that, make sure you use a "https:" URL for BOTH the HTTP_SERVER and HTTPS_SERVER entries:
 */
  define('HTTP_SERVER', 'https://ubkcstore.com/');
  define('HTTPS_SERVER', 'https://ubkcstore.com/');
  define('HTTP_CATALOG_SERVER', 'https://ubkcstore.com/');
  define('HTTPS_CATALOG_SERVER', 'https://ubkcstore.com/');

  // secure webserver for admin?  Valid choices are 'true' or 'false' (including quotes).
  define('ENABLE_SSL_ADMIN', 'true');

  // secure webserver for storefront?  Valid choices are 'true' or 'false' (including quotes).
  define('ENABLE_SSL_CATALOG', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  $t1 = parse_url(HTTP_SERVER);$p1 = $t1['path'];$t2 = parse_url(HTTPS_SERVER);$p2 = $t2['path'];

  define('DIR_WS_ADMIN', preg_replace('#^' . str_replace('-', '\-', $p1) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
  define('DIR_WS_CATALOG', '/');
  define('DIR_WS_HTTPS_ADMIN', preg_replace('#^' . str_replace('-', '\-', $p2) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
  define('DIR_WS_HTTPS_CATALOG', '/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
  define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
  define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
  define('DIR_FS_ADMIN', realpath(dirname(__FILE__) . '/../') . '/');
  //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
  define('DIR_FS_CATALOG', '/home/users/web/b316/sl.kmcintyre/');

  //the following path is a COMPLETE path to the /logs/ folder  eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
  define('DIR_FS_LOGS', '/home/users/web/b316/sl.kmcintyre/logs');

  define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
  define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
  define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
  define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
  define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
  define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
  define('DB_TYPE', 'mysql');
  define('DB_PREFIX', 'zen_');
  define('DB_CHARSET', 'utf8');
  define('DB_SERVER', 'localhost');
 // USERNAME AND PASSWORD REMOVED
  define('DB_DATABASE', 'musicman_zen');

  // The next 2 "defines" are for SQL cache support.
  // For SQL_CACHE_METHOD, you can select from:  none, database, or file
  // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
  // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
  // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
  define('SQL_CACHE_METHOD', 'none'); 
  define('DIR_FS_SQL_CACHE', '/home/users/web/b316/sl.kmcintyre/cache');


// Define the webserver and path parameters
  // Main webserver: eg-http://www.your_domain.com - 
  // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
  // HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com
  /* 
   * URLs for your site will be built via:  
   *     HTTP_SERVER plus DIR_WS_ADMIN or
   *     HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or 
   *     HTTP_SERVER plus DIR_WS_CATALOG or 
   *     HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
   * ...depending on your system configuration settings
   */
// EOF

[DrByte]

All references there to /home/users/web/b316/sl.kmcintyre/ need to be changed to /home/musicman/public_html/UBKCstore.com/

[jacobcane]

I made the changes suggested above which removed the page above. Now when I go to http://ubkcstore.com/workhere it go to: https://www.x3shops.com/workhere/log...from=index.php First it was stating that the site doesn't have a valid security certificate, but now it just forwards to this page.

[DrByte]

What's your relationship to x3shops ? Is there a rewrite rule in your server's configuration (maybe a .htaccess file you added) or in apache vhost settings?

[DrByte]

Actually, it appears to be your SSL certificate ... it's for www.x3shops.com ... you can see the same problem when engaging SSL on your storefront too.

It's not a Zen Cart problem. It's just that your Zen Cart is engaging SSL which is in turn triggering the certificate which belongs to another domain.

Your hosting company is Arvixe ... and they're always advertising themselves as experts on hosting and especially for Zen Cart hosting. I suggest you take this configuration problem to them and see if they can live up to their advertising.

[lhungil]

I concur, this sounds like something your hosting provider will need to address (or can help you address - if there is a .htaccess file causing the redirect).

In addition to DrByte's note, I also see "define('HTTP_SERVER', 'https://ubkcstore.com/');". The last slash (in red) should not be there for the *_SERVER lines. Not the cause of your issue, but something to note.

Once the "redirection" issue is corrected, it may be worth installing a "clean" copy of Zen Cart (following the rebuilding instructions on this site) and let Zen Cart generate new "configure.php" files for you... This way the files will have the correct paths (and be 1.5.4 versions of the configuration).

[jacobcane]

Thanks, I have contacted support for the hosting provider and have setup a dedicated IP and a SSL for the domain. It hasn't populated yet, we will see if it solves the problem once setup.