Customer Cant Pay by Paypal - Not Currently Shipping to Your Region

[delia]

This is happening with one of my UK customers after upgrading to 1.5.4. Customers are able to check out with credits cards via payflow but no one can check out with a paypal account. This is killing this customer's business.

I have removed and reinstalled both paypal accounts. Paypal settings are:

Enable this Payment Module
True

Sort order of display.
0

Payment Zone
--none--

Express Checkout Shortcut Button
On

Set Order Status
Order received [2]

Set Unpaid Order Status
Processing order... [1]

Set Refund Order Status
Processing order... [1]

Express Checkout: Require Confirmed Address
No

Express Checkout: Select Cheapest Shipping Automatically
No

Express Checkout: Skip Payment Page
Yes

Express Checkout: Automatic Account Creation
Yes

Payment Action
Final Sale

Transaction Currency
Only GBP

Store (Brand) Name at PayPal


Allow eCheck?
Any

PayPal Page Style
Primary

API Signature -- Username
xxxxxxxxxx

API Signature -- Password
****************

API Signature -- Signature Code
****************

PayPal Mode
Payflow-UK

Live or Sandbox
live

Debug Mode
Log File

PAYFLOW: Partner
PayPalUK

PAYFLOW: Vendor
xxxxxx

PAYFLOW: User
xxxxxx

PAYFLOW: Password
****************

Log is below - but I wonder about this:

update_status
Module disabled because purchase amount is set to 0.00

That I don't recognize unless is just a continuation of a no go in a transaction.

Mar-28-2015 10:04:31 (1427537071)
ec_step2 
Re-instantiating $order object.
=================================

Mar-28-2015 10:04:31 (1427537071)
ec_step2 
Instantiated $order object contents: order Object
(
    [info] => Array
        (
            [order_status] => 2
            [currency] => GBP
            [currency_value] => 1.00000000
            [payment_method] => PayPal
            [payment_module_code] => paypalwpp
            [coupon_code] => 
            [shipping_method] => Royal Mail 1st Class (  )
            [shipping_module_code] => rm1stpacket_rm1stpacket
            [shipping_cost] => 3.09
            [subtotal] => 32.94
            [shipping_tax] => 0
            [tax] => 0
            [total] => 36.03
            [tax_groups] => Array
                (
                    [0] => 0
                )

            [comments] => 
            [ip_address] => 92.18.180.161 - 92.18.180.161
        )

    [totals] => Array
        (
        )

    [products] => Array
        (
            [0] => Array
                (
                    [qty] => 1
                    [name] => 4 Cylinder HT leads Terminal and boot kit angled and straight
                    [model] => 4Cyl_terms
                    [tax_groups] => Array
                        (
                            [0] => Sales Tax
                        )

                    [tax_description] => Sales Tax
                    [price] => 6.9500
                    [final_price] => 6.95
                    [onetime_charges] => 0
                    [weight] => 0.15
                    [products_priced_by_attribute] => 0
                    [product_is_free] => 0
                    [products_discount_type] => 0
                    [products_discount_type_from] => 0
                    [id] => 1728
                    [rowClass] => rowEven
                    [tax] => 0
                )

            [1] => Array
                (
                    [qty] => 1
                    [name] => Powerspark Electronic 45D Ignition Kit MG MGA MGB Midget
                    [model] => K4 & R2
                    [tax_groups] => Array
                        (
                            [0] => Sales Tax
                        )

                    [tax_description] => Sales Tax
                    [price] => 25.9900
                    [final_price] => 25.99
                    [onetime_charges] => 0
                    [weight] => 0.1
                    [products_priced_by_attribute] => 0
                    [product_is_free] => 0
                    [products_discount_type] => 0
                    [products_discount_type_from] => 0
                    [id] => 365
                    [rowClass] => rowOdd
                    [tax] => 0
                )

        )

    [customer] => Array
        (
            [firstname] => 
            [lastname] => 
            [company] => 
            [street_address] => Lea Cottage
            [suburb] => Deanscales
            [city] => Cockermouth
            [postcode] => CA130SN
            [state] => 
            [zone_id] => 0
            [country] => Array
                (
                    [id] => 222
                    [title] => United Kingdom
                    [iso_code_2] => GB
                    [iso_code_3] => GBR
                )

            [format_id] => 6
            [telephone] => 01900826069
            [email_address] => 
        )

    [delivery] => Array
        (
            [firstname] => 
            [lastname] => 
            [company] => 
            [street_address] => Lea Cottage
            [suburb] => Deanscales
            [city] => Cockermouth
            [postcode] => CA130SN
            [state] => 
            [zone_id] => 0
            [country] => Array
                (
                    [id] => 222
                    [title] => United Kingdom
                    [iso_code_2] => GB
                    [iso_code_3] => GBR
                )

            [country_id] => 222
            [format_id] => 6
        )

    [content_type] => physical
    [email_low_stock] => 
    [products_ordered_attributes] => 
    [products_ordered] => 
    [products_ordered_email] => 
    [attachArray] => 
    [billing] => Array
        (
            [firstname] => 
            [lastname] => 
            [company] => 
            [street_address] => Lea Cottage
            [suburb] => Deanscales
            [city] => Cockermouth
            [postcode] => CA130SN
            [state] => 
            [zone_id] => 0
            [country] => Array
                (
                    [id] => 222
                    [title] => United Kingdom
                    [iso_code_2] => GB
                    [iso_code_3] => GBR
                )

            [country_id] => 222
            [format_id] => 6
        )

)

=================================

Mar-28-2015 10:04:31 (1427537071)
ec_step2_finish - 1
START: paypal_ec_payer_info= Array
(
    [payer_id] => UJFPX7QWR4Z28
    [payer_email] => 
    [payer_salutation] => 
    [payer_gender] => 
    [payer_firstname] => 
    [payer_lastname] => 
    [payer_business] => 
    [payer_status] => verified
    [ship_country_code] => 
    [ship_address_status] => Y
    [ship_phone] => 01900826069
    [order_comment] => 
    [ship_name] => 
    [ship_street_1] => Lea Cottage
    [ship_street_2] => Deanscales
    [ship_city] => Cockermouth
    [ship_state] => Cumbria
    [ship_postal_code] => CA130SN
    [ship_country_name] => GB
)

=================================

Mar-28-2015 10:04:31 (1427537071)
ec_step2_finish - 2
country_id = 222 GB GB
address_format_id = 6
state_id = 225 (original state tested: Cumbria)
country1->fields['countries_id'] = 222
country2->fields['countries_id'] = 
$order->customer = Array
(
    [firstname] => Bernard
    [lastname] => Fairlamb
    [company] => 
    [street_address] => Lea Cottage
    [suburb] => Deanscales
    [city] => Cockermouth
    [postcode] => CA130SN
    [state] => Cumbria
    [zone_id] => 225
    [country] => Array
        (
            [id] => 222
            [title] => GB
            [iso_code_2] => GB
            [iso_code_3] => GBR
        )

    [format_id] => 6
    [telephone] => 01900826069
    [email_address] => 
    [name] => 
)

=================================

Mar-28-2015 10:04:31 (1427537071)
update_status
Module disabled because purchase amount is set to 0.00.
order Object
(
    [info] => Array
        (
            [order_status] => 2
            [currency] => GBP
            [currency_value] => 1.00000000
            [payment_method] => PayPal
            [payment_module_code] => paypalwpp
            [coupon_code] => 
            [shipping_method] => Royal Mail 1st Class (  )
            [shipping_module_code] => rm1stpacket_rm1stpacket
            [shipping_cost] => 3.09
            [subtotal] => 32.94
            [shipping_tax] => 0
            [tax] => 0
            [total] => 
            [tax_groups] => Array
                (
                    [0] => 0
                )

            [comments] => 
            [ip_address] => 92.18.180.161 - 92.18.180.161
        )

    [totals] => Array
        (
        )

    [products] => Array
        (
            [0] => Array
                (
                    [qty] => 1
                    [name] => 4 Cylinder HT leads Terminal and boot kit angled and straight
                    [model] => 4Cyl_terms
                    [tax_groups] => Array
                        (
                            [0] => Sales Tax
                        )

                    [tax_description] => Sales Tax
                    [price] => 6.9500
                    [final_price] => 6.95
                    [onetime_charges] => 0
                    [weight] => 0.15
                    [products_priced_by_attribute] => 0
                    [product_is_free] => 0
                    [products_discount_type] => 0
                    [products_discount_type_from] => 0
                    [id] => 1728
                    [rowClass] => rowEven
                    [tax] => 0
                )

            [1] => Array
                (
                    [qty] => 1
                    [name] => Powerspark Electronic 45D Ignition Kit MG MGA MGB Midget
                    [model] => K4 & R2
                    [tax_groups] => Array
                        (
                            [0] => Sales Tax
                        )

                    [tax_description] => Sales Tax
                    [price] => 25.9900
                    [final_price] => 25.99
                    [onetime_charges] => 0
                    [weight] => 0.1
                    [products_priced_by_attribute] => 0
                    [product_is_free] => 0
                    [products_discount_type] => 0
                    [products_discount_type_from] => 0
                    [id] => 365
                    [rowClass] => rowOdd
                    [tax] => 0
                )

        )

    [customer] => Array
        (
            [firstname] => 
            [lastname] => 
            [company] => 
            [street_address] => Lea Cottage
            [suburb] => Deanscales
            [city] => Cockermouth
            [postcode] => CA130SN
            [state] => Cumbria
            [zone_id] => 225
            [country] => Array
                (
                    [id] => 222
                    [title] => GB
                    [iso_code_2] => GB
                    [iso_code_3] => GBR
                )

            [format_id] => 6
            [telephone] => 01900826069
            [email_address] => 
            [name] => Bernard Fairlamb
        )

    [delivery] => Array
        (
            [firstname] => 
            [lastname] => 
            [company] => 
            [street_address] => Lea Cottage
            [suburb] => Deanscales
            [city] => Cockermouth
            [postcode] => CA130SN
            [state] => Cumbria
            [zone_id] => 225
            [country] => Array
                (
                    [id] => 222
                    [title] => GB
                    [iso_code_2] => GB
                    [iso_code_3] => GBR
                )

            [country_id] => 222
            [format_id] => 6
            [name] => 
        )

    [content_type] => physical
    [email_low_stock] => 
    [products_ordered_attributes] => 
    [products_ordered] => 
    [products_ordered_email] => 
    [attachArray] => 
    [billing] => Array
        (
            [firstname] => 
            [lastname] => 
            [company] => 
            [street_address] => Lea Cottage
            [suburb] => Deanscales
            [city] => Cockermouth
            [postcode] => CA130SN
            [state] => Cumbria
            [zone_id] => 225
            [country] => Array
                (
                    [id] => 222
                    [title] => GB
                    [iso_code_2] => GB
                    [iso_code_3] => GBR
                )

            [country_id] => 222
            [format_id] => 6
            [name] => Bernard Fairlamb
        )

)

=================================

Mar-28-2015 10:04:31 (1427537071)
termEC-1
Killed the session vars as requested
=================================

Mar-28-2015 10:04:31 (1427537071)
termEC-2
BEFORE: $this->showPaymentPage = 0
Token Data:
=================================

Mar-28-2015 10:04:31 (1427537071)
termEC-3
AFTER: $this->showPaymentPage = 0
=================================

Mar-28-2015 10:04:31 (1427537071)
termEC-7
$this->showPaymentPage NOT true, and have custom page parameter: shopping_cart
=================================

Mar-28-2015 10:04:31 (1427537071)
termEC-10
Redirecting to shopping_cart - Stack: shopping_cart
Message: We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address.  Please continue using normal checkout and select from the available payment methods to complete your order.
Session Data: Array
(
    [securityToken] => 4f9d9189e41422a222f12231fbf45e8f
    [customers_host_address] => host-92-18-180-161.as13285.net
    [portable] => 2
    [cartID] => 64101
    [cart] => shoppingCart Object
        (
            [contents] => Array
                (
                    [1728] => Array
                        (
                            [qty] => 1
                        )

                    [365] => Array
                        (
                            [qty] => 1
                        )

                )

            [total] => 32.94
            [weight] => 0.25
            [cartID] => 64101
            [content_type] => physical
            [free_shipping_item] => 0
            [free_shipping_weight] => 0
            [free_shipping_price] => 0
            [download_count] => 0
            [total_before_discounts] => 32.94
            [display_debug_messages] => 
            [flag_duplicate_msgs_set] => 
        )

    [language] => english
    [languages_id] => 1
    [languages_code] => en
    [check_valid] => true
    [navigation] => navigationHistory Object
        (
            [path] => Array
                (
                    [0] => Array
                        (
                            [page] => index
                            [mode] => SSL
                            [get] => Array
                                (
                                    [type] => ec
                                    [token] => EC-3LY73827DU819183Y
                                    [PayerID] => UJFPX7QWR4Z28
                                )

                            [post] => Array
                                (
                                )

                        )

                )

            [snapshot] => Array
                (
                )

        )

    [currency] => GBP
    [today_is] => 2015-03-28
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 92.18.180.161
    [new_products_id_in_cart] => 
    [valid_to_checkout] => 1
    [cart_errors] => 
    [payment] => paypalwpp
    [cart_country_id] => 222
    [country_info] => Array
        (
            [countries_name] => United Kingdom
            [countries_iso_code_2] => GB
            [countries_iso_code_3] => GBR
        )

    [cot_gv] => 0
    [messageToStack] => Array
        (
            [0] => Array
                (
                    [class] => shopping_cart
                    [text] => We are sorry for the inconvenience; however, at the present time we are unable to use PayPal to process orders from the geographic region you selected as your PayPal address.  Please continue using normal checkout and select from the available payment methods to complete your order.
                    [type] => error
                )

        )

    [customer_id] => 6655
    [customer_first_name] => 
    [customer_default_address_id] => 8272
    [customer_country_id] => 222
    [customer_zone_id] => 0
    [customers_authorization] => 0
    [sendto] => 8272
    [shipping] => Array
        (
            [id] => rm1stpacket_rm1stpacket
            [title] => Royal Mail 1st Class (  )
            [cost] => 3.09
        )

    [billto] => 8272
    [comments] => 
)
This is happening with one of my UK customers after upgrading to 1.5.4. Customers are able to check out with credits cards via payflow but no one can check out with a paypal account. This is killing this customer's business.

I have removed and reinstalled both paypal accounts. Paypal settings are:

[delia]

You know, it's pretty bad when the customer figures it out. It is cardinal. Turn it off and paypal starts working again. Sounds like a bug to me.