No images after fresh installation on bravenet server

[Dstore]

NO IMAGES AFTER FRESH INSTALLATION OF ZEN CART

Zen Cart Version 1.54
New installation, no plug in used
PHP Version 5.4.37
upload via FTP and run zc_install
http://www-procurement.designteamnig...tore/index.php
BRAVENET/BRAVEHOST

I have look and searched both the FAQ and Forum for support.
I have no where else to go.


Please help

[stevesh]

Your site won't load here. Is it just images which don't display, or all styling?

[Dstore]

Hi Stevesh,
The styling alone, depending on the traffic - see pic
I noticed it Loads well in the morning.
What have i done wrong?

See also the error log

System Inspection Results: 
------------------------------
NA: Webserver => Apache
NA: HTTP Host => www.procurement.designteamnigeria.com
NA: Path_Translated => /misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore
NA: Server Free Disk Space => 245.57 GB
NA: PHP O/S => Linux
NA: PHP API Mode => apache2handler
NA: PHP Max Execution Time per page => 60
OK: MySQL Support => ON
OK: PHP Version => 5.4.37
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Suggested SQL Cache Folder => /misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON  upload_max_filesize=82M;  post_max_size=90M
OK: PHP Upload TMP dir => 
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/usr/share/pear
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/bin/sendmail.medusa -t -i
NA: PHP sendmail 'from' => 
OK: PHP open_basedir restrictions => 
OK: PHP Output Buffering (gzip) => ON
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/cache-->Writeable
OK: includes/configure.php =>  Writeable
OK: admin/includes/configure.php =>  Writeable
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
OK: admin/backups => OK 777 read/write
OK: admin/images/graphs => OK 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, zlib, bz2, calendar, ctype, hash, filter, ftp, gettext, gmp, SPL, iconv, Reflection, session, standard, shmop, SimpleXML, sockets, mbstring, tokenizer, xml, apache2handler, bcmath, curl, dom, fileinfo, gd, imap, intl, json, exif, mcrypt, mssql, mysqlnd, mysql, mysqli, PDO, pdo_dblib, pdo_mysql, pdo_pgsql, pdo_sqlite, pgsql, Phar, posix, pspell, soap, SourceGuardian, sqlite3, sysvmsg, sysvsem, sysvshm, wddx, xmlreader, xmlrpc, xmlwriter, xsl, zip, mhash, ionCube Loader, Zend Guard Loader

Thanks

[stevesh]

I still can't see the site, but some ideas here:

http://www.zen-cart.com/content.php?...css-stylesheet

[mc12345678]

Able to get to the site after replacing two hyphens with periods was able to access the site. Came across same issue of not seeing css formatting nor any images.

Was able to get to a specific image via piecing uris together: ie: http://www-procurement.designteamnig...mages/logo.gif

[lhungil]

1. Was SSL was enabled during installation?
2. Did you allow the installer to create the configure.php files?
3. Any host configured redirection / rewrite in cPanel (or other management panel)?
4. Is your site trying to use a CDN for static resources? Have you excluded "/dstore" if this is configured?
5. Do you have a SSL certificate for your domain? Has the hosting provider installed the certificate?

I ask because it appears some of the links are being generated starting with "https://" and your site is not accessible via "https://". I am seeing a timeout which may indicate the webserver is not listening on port 443 (or is blocked by a firewall). If you plan to use SSL, you will want to talk to the hosting provider.

Can you post the contents of "/includes/configure.php" and "/admin/includes/configure.php". When providing the contents obscure DB_SERVER_USERNAME and DB_SERVER_PASSWORD. Please wrap the file content in code tags (clicking the # when replying / posting will add these). An example of how this will look before posting: [CODE]contents of the file[/CODE].

Can you post a copy of the output from phpinfo()? Again please wrap in code tags ([CODE]contents of the file[/CODE]).

Can you post the contents of "/.htaccess" and "/dstore/.htaccess" (or indicate if not present)? Again please wrap in code tags ([CODE]contents of the file[/CODE]).

[barco57]

go into your configure.php file and for the following defines remove the www. on the beginning

define('HTTP_SERVER', 'http://www.procurement.designteamnigeria.com');
define('HTTPS_SERVER', 'https://www.procurement.designteamnigeria.com');

so that it just reads

define('HTTP_SERVER', 'http://procurement.designteamnigeria.com');
define('HTTPS_SERVER', 'https://procurement.designteamnigeria.com');

if I strip the url down to that the page loads immediately with all styling intact. any further clicks on the site add the www. back and never load correctly.

[Dstore]

www.procurement.designteamnigeria.com

[Dstore]

Was SSL was enabled during installation? ----No
Did you allow the installer to create the configure.php files? Yes ( I removed dist_ from the original one)
Any host configured redirection / rewrite in cPanel (or other management panel)? - No idea what this is

Is your site trying to use a CDN for static resources? Have you excluded "/dstore" if this is configured?

Do you have a SSL certificate for your domain? Has the hosting provider installed the certificate? SSL is set to false


I ask because it appears some of the links are being generated starting with "https://" and your site is not accessible via "https://". I am seeing a timeout which may indicate the webserver is not listening on port 443 (or is blocked by a firewall). If you plan to use SSL, you will want to talk to the hosting provider.

Can you post the contents of "/includes/configure.php" and "/admin/includes/configure.php". When providing the contents obscure DB_SERVER_USERNAME and DB_SERVER_PASSWORD. Please wrap the file content in code tags (clicking the # when replying / posting will add these). An example of how this will look before posting:

contents of the file

.

Can you post a copy of the output from phpinfo()? Again please wrap in code tags (

contents of the file

). ---I CAN'T LOCATE FILE

Can you post the contents of "/.htaccess" and "/dstore/.htaccess" (or indicate if not present)? Again please wrap in code tags (

contents of the file

). ---- /.htaccess" and /dstore/.htaccess" not present in the root or dstore folder.

CONFIGURE.PHP

<?php
/**
 * @package Configuration Settings circa 1.5.4
 * @copyright Copyright 2003-2014 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * File Built by zc_install on 2015-02-05 07:52:04
 */


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/***************       The 2 files should be kept separate and not used to overwrite each other.      ***********/

// Define the webserver and path parameters
  // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
  define('HTTP_SERVER', 'http://procurement.designteamnigeria.com');
  define('HTTPS_SERVER', 'https://procurement.designteamnigeria.com');

  // Use secure webserver for checkout procedure?
  define('ENABLE_SSL', 'false');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_CATALOG', '/dstore/');
  define('DIR_WS_HTTPS_CATALOG', '/dstore/');

  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
  define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

  define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
  //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
  define('DIR_FS_CATALOG', '/misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/');

  //the following path is a COMPLETE path to the /logs/ folder  eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
  define('DIR_FS_LOGS', '/misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/logs');

  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
  define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
  define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
  define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
  define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
  define('DB_TYPE', 'mysql');
  define('DB_PREFIX', '');
  define('DB_CHARSET', 'utf8');
  define('DB_SERVER', 'XXX.bravehost.com');
  define('DB_SERVER_USERNAME', 'XXXXXX');
  define('DB_SERVER_PASSWORD', 'XXXXX');
  define('DB_DATABASE', 'dstore12_192660');

  // The next 2 "defines" are for SQL cache support.
  // For SQL_CACHE_METHOD, you can select from:  none, database, or file
  // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
  // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
  // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
  define('SQL_CACHE_METHOD', 'none'); 
  define('DIR_FS_SQL_CACHE', '/misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/cache');

// EOF

ADMIN CONFIGURE

<?php
/**
 * @package Configuration Settings circa 1.5.4
 * @copyright Copyright 2003-2014 Zen Cart Development Team
 * @copyright Portions Copyright 2003 osCommerce
 * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
 * File Built by zc_install on 2015-02-05 07:52:04
 */


/*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
/***************       The 2 files should be kept separate and not used to overwrite each other.      ***********/

/**
 * WE RECOMMEND THAT YOU USE SSL PROTECTION FOR YOUR ENTIRE ADMIN:
 * To do that, make sure you use a "https:" URL for BOTH the HTTP_SERVER and HTTPS_SERVER entries:
 */
  define('HTTP_SERVER', 'http://procurement.designteamnigeria.com');
  define('HTTPS_SERVER', 'https://procurement.designteamnigeria.com');
  define('HTTP_CATALOG_SERVER', 'http://www.procurement.designteamnigeria.com');
  define('HTTPS_CATALOG_SERVER', 'https://www.procurement.designteamnigeria.com');

  // secure webserver for admin?  Valid choices are 'true' or 'false' (including quotes).
  define('ENABLE_SSL_ADMIN', 'false');

  // secure webserver for storefront?  Valid choices are 'true' or 'false' (including quotes).
  define('ENABLE_SSL_CATALOG', 'false');

  define('DIR_WS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTP_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
  define('DIR_WS_CATALOG', '/dstore/');
  define('DIR_WS_HTTPS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTPS_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
  define('DIR_WS_HTTPS_CATALOG', '/dstore/');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
  // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
  define('DIR_WS_IMAGES', 'images/');
  define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
  define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
  define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
  define('DIR_WS_INCLUDES', 'includes/');
  define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
  define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
  define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
  define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
  define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
  define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
  define('DIR_FS_ADMIN', preg_replace('#.includes$#', '', realpath(dirname(__FILE__) . '/../') . '/'));
  //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
  define('DIR_FS_CATALOG', '/misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/');

  //the following path is a COMPLETE path to the /logs/ folder  eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
  define('DIR_FS_LOGS', '/misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/logs');

  define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
  define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
  define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
  define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
  define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
  define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
  define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
  define('DB_TYPE', 'mysql');
  define('DB_PREFIX', '');
  define('DB_CHARSET', 'utf8');
  define('DB_SERVER', 'XXX.bravehost.com');
  define('DB_SERVER_USERNAME', 'XXXX');
  define('DB_SERVER_PASSWORD', 'XXXX');
  define('DB_DATABASE', 'dstore12_192660');

  // The next 2 "defines" are for SQL cache support.
  // For SQL_CACHE_METHOD, you can select from:  none, database, or file
  // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache 
  // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
  // ie: /path/to/your/webspace/public_html/zen/cache   -- leave no trailing slash  
  define('SQL_CACHE_METHOD', 'none'); 
  define('DIR_FS_SQL_CACHE', '/misc/16/269/224/424/7/user/web/procurement.designteamnigeria.com/dstore/cache');


// Define the webserver and path parameters
  // Main webserver: eg-http://www.your_domain.com - 
  // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
  // HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com
  // HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com
  /* 
   * URLs for your site will be built via:  
   *     HTTP_SERVER plus DIR_WS_ADMIN or
   *     HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or 
   *     HTTP_SERVER plus DIR_WS_CATALOG or 
   *     HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
   * ...depending on your system configuration settings
   */
// EOF

[lhungil]

Based upon what I am seeing in the HTML source, I would guess your hosting provider uses a very non-standard Apache + PHP setup / configuration (possibly with a proxy involved). Most likely this is the cause of the issue you are reporting (in particular causing protocol detection to fail).

If my guess is correct, you may need to contact the hosting provider to have them "correct" the non-standard setup / configuration (or move to a different hosting provider). But first, I'd like to verify if the "guess" is wrong or correct.


There are instructions for creating a file to provide the output from phpinfo() and display the information in a web browser on this webpage. The output will contain lots of additional information about your hosting provider's PHP configuration (and help us better advise you).

I am specifically looking for the information contained in the "PHP Variables" section, although the rest of the output will also be valuable.