When authorize.net rejects a credit card, the "Card Declined" response is an unformatted jumble of information. How do I handle the "Card Declined" response in an organized manner?
When authorize.net rejects a credit card, the "Card Declined" response is an unformatted jumble of information. How do I handle the "Card Declined" response in an organized manner?
The Manor House Library
I'm not sure I understand.
Can you post an example?
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This is the screenshot.
The Manor House Library
My Site - Zen Cart & WordPress integration specialist
I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.
Would also recommend answering all the questions asked in the "Posting Tips". You can find the posting tips by scrolling up when typing a response (if on a phone click "Full Site" before replying). Answers to those questions will help people better understand your store configuration (needed for people to be able to help).
What are the settings for the Payment Module? Did you read (and follow): How to set up the authorizenet sim payment module?
The glass is not half full. The glass is not half empty. The glass is simply too big!
Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker
I'm guessing the "complaint" about "jumbled mess" stems from the CSS styling being unavailable ... and that suggests that hard-coded http: paths exist to those assets, making them not load properly on https: pages. And nothing to do with Authorize.net
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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
That was my guess too... But was kinda strange seeing "https://secure.authorize.net/gateway/transact.dll" in the URL bar of the browser... Almost like the OP's site is being "proxied" (in which case relative links to the CSS and other resources will probably fail)...
I'll leave this one to the experts :-)
The glass is not half full. The glass is not half empty. The glass is simply too big!
Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker
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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
I'm having the EXACT same problem! How did you resolve this?????
... I'm using Authorize.net (SIM) When my customer's card is approved it redirects them to the checkout_success.php and everything is smooth. However, if the card is declined it redirects to: https://secure.authorize.net/gateway/transact.dllwhich is a garbled page with the "declined message" buried in the madness. I get dozens of calls asking if the transaction went thru. How can I fix this to have a professional response like the checkout success page when the card has been declined???
Thanks for your help!!!
Despite being able to trigger a Decline, I can't trigger the broken stylesheet problem ... on v154 and v155 anyway.
You mentioned "checkout_success.php" instead of the normal "index.php?main_page=checkout_success". Are you using URL-rewriting of some sort?
Which Zen Cart version are you using?
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Zen Cart - putting the dream of business ownership within reach of anyone!
Donate to: DrByte directly or to the Zen Cart team as a whole
Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.
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