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  1. #1
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    application error Mail not sending

    Version 1.5.3 new install on a system where the 1.3.9h shopping cart is working fine and email is working correctly.

    Everything seems to be working correctly except for the email. We tried the contact form no mail came through so we setup the email archive widget and that is showing the no email is getting through either.

    What do we do now that we have definitely confirmed that no mail is coming through. Are their parts of the program that may be corrupted and if we installed would help this problem. Where might they be.

    C

  2. #2
    Join Date
    Apr 2007
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    Default Re: Mail not sending

    Quote Originally Posted by ckfs1 View Post
    Version 1.5.3 new install on a system where the 1.3.9h shopping cart is working fine and email is working correctly.

    Everything seems to be working correctly except for the email. We tried the contact form no mail came through so we setup the email archive widget and that is showing the no email is getting through either.

    What do we do now that we have definitely confirmed that no mail is coming through. Are their parts of the program that may be corrupted and if we installed would help this problem. Where might they be.

    C
    You have 1.53 running, the email archive shows zen is actually trying to send the mail within the logs yes?.

    Email settings have changed or the account you are using is not setup to allow the emails to pass.
    Twitch.
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    Twitch Base7 with Wholesale PRO - 88 preinstalled plugins zero errors.

  3. #3
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    Default Re: Mail not sending

    No the archiver does not show anything. There is no mail mentioned in there. I do not understand why not but that is what is happening.

    C

  4. #4
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    Default Re: Mail not sending

    How do I get it configured to send mail. It is setup the same as the other shopping cart in 1.3.9h that is working.

    C

  5. #5
    Join Date
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    Default Re: Mail not sending

    Admin->Configuration->Email Options ---- that's where you configure the email settings.

    Since you claim your settings aren't working, please post those settings here. Mask the password, but post everything else unchanged.
    And what's your PHP version?
    What other plugins do you have on your site?

    And reference:
    http://www.zen-cart.com/wiki/index.p...Email_Problems
    http://www.zen-cart.com/wiki/index.p...Of_Lost_Emails
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  6. #6
    Join Date
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    Default Re: Mail not sending

    php 5.3.27
    Other plugins - CEO URI, Responsive Template Apparel Boutique

    E-Mail Options
    Title Value Action
    E-Mail Transport Method php
    E-Mail Linefeeds LF Info
    Enable HTML Emails? false Info
    Send E-Mails true Info
    Email Archiving Active? false Info
    E-Mail Friendly-Errors true Info
    Email Address (Displayed to Contact you) [email protected] Info
    Email Address (sent FROM) [email protected] Info
    Emails must send from known domain? Yes Info
    Email Admin Format? TEXT Info
    Send Copy of Order Confirmation Emails To [email protected] Info
    Send Copy of Create Account Emails To - Status 1 Info
    Send Copy of Create Account Emails To [email protected] Info
    Send Copy of Customer GV Send Emails To - Status 1 Info
    Send Copy of Customer GV Send Emails To [email protected] Info
    Send Copy of Admin GV Mail Emails To - Status 0 Info
    Send Copy of Customer Admin GV Mail Emails To [email protected] Info
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
    Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
    Send Copy of Admin Orders Status Emails To - Status 0 Info
    Send Copy of Admin Orders Status Emails To [email protected] Info
    Send Notice of Pending Reviews Emails To - Status 0 Info
    Send Notice of Pending Reviews Emails To [email protected] Info
    Set "Contact Us" Email Dropdown List Personalize Your Items <[email protected]> Info
    Contact Us - Show Store Name and Address 1 Info
    Send Low Stock Emails 0 Info
    Send Low Stock Emails To [email protected] Info
    Display "Newsletter Unsubscribe" Link? false Info
    Audience-Select Count Display true Info
    SMTP Email Account Mailbox YourEmailAccountNameHere Info
    SMTP Email Account Password **************** Info
    SMTP Email Mail Host mail.EnterYourDomain.com Info
    SMTP Email Mail Server Port 25 Info
    Convert currencies for Text emails &pound;,£:&euro;,€:&reg;,®:&trade;,™

  7. #7
    Join Date
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    Default Re: Mail not sending

    Quote Originally Posted by ckfs1 View Post
    E-Mail Transport Method php

    SMTP Email Account Mailbox YourEmailAccountNameHere Info
    SMTP Email Account Password **************** Info
    SMTP Email Mail Host mail.EnterYourDomain.com Info
    SMTP Email Mail Server Port 25 Info
    Change the transport method to SMTPAUTH, and then fill in the SMTP mailbox, password, host, port
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  8. #8
    Join Date
    May 2007
    Location
    Brighton/Hove/Sussex
    Posts
    144
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    Default Re: Mail not sending

    Quote Originally Posted by DrByte View Post
    Change the transport method to SMTPAUTH, and then fill in the SMTP mailbox, password, host, port
    Having lost all my admin out email now, I came across this answer, but what was working for as long as I have had my site running, its no longer working since the last but one customer order.


    I only ever had it SMTP with port 25. My host assures me this is correct for smtp.

    SMTP Email Account Mailbox [email protected]
    SMTP Email Account Password ****
    SMTP Email Mail Host mail.dinnages.org.uk
    SMTP Email Mail Server Port 25

    The only recent error I have also found is this (ADMIN replaced my details);
    [12-Jul-2015 19:58:27 Europe/London] PHP Warning: Creating default object from empty value in /home/ADMIN/public_html/shop/ADMIN/products_price_manager.php on line 464
    [12-Jul-2015 19:58:27 Europe/London] PHP Warning: Creating default object from empty value in /home/ADMIN/public_html/shop/ADMIN/products_price_manager.php on line 470

    Rather baffled.
    Gordon
    Original store was 1.39:- TransportPostcards.co.uk/shop (redirecting out)
    Working on a fresh new store... 1.56a TransportPostcards.co.uk/store
    Appreciate Zen-Cart? - Always keep a banner link on your shop

  9. #9
    Join Date
    Jan 2004
    Posts
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    Default Re: Mail not sending

    Quote Originally Posted by Dinnages View Post
    what was working for as long as I have had my site running, its no longer working
    Most likely cause: your host changed something. And, since you implied that you've talked to your host, then it's quite unfortunate that even they don't know what they changed.
    The Zen Cart software, unless someone goes and alters it, isn't going to suddenly start doing something it didn't do previously. Nor is it going to suddenly stop what it was doing correctly. So, either someone changed the software on your site, or your host has changed PHP and/or email services. And yes, upgrading versions does equal "change".


    Quote Originally Posted by Dinnages View Post
    [12-Jul-2015 19:58:27 Europe/London] PHP Warning: Creating default object from empty value in /home/ADMIN/public_html/shop/ADMIN/products_price_manager.php on line 464
    [12-Jul-2015 19:58:27 Europe/London] PHP Warning: Creating default object from empty value in /home/ADMIN/public_html/shop/ADMIN/products_price_manager.php on line 470
    Those are a result of using a newer version of PHP with an older version of Zen Cart (and/or plugins designed for older versions of Zen Cart). Those errors themselves have nothing to do with email.
    But, if you're still using an old version of Zen Cart that wasn't intentionally designed for the PHP version you're now using, there are lots of side-effects caused by the incompatibilities between mismatched PHP versions with your Zen Cart version.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  10. #10
    Join Date
    Feb 2012
    Location
    mostly harmless
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    1,809
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    8

    Default Re: Mail not sending

    Based upon your hosting provider's recommendation (specify server, port, username, and password), SMTPAUTH should be used. Do not forget to fill in all of the relevant SMTP settings.

    Would also recommend "send from known domain = true".

    One could also temporarily enable email logging to verify emails are sent by Zen Cart. Keep in mind the email server (not Zen Cart) is ultimately responsible for dispatching and delivering emails. Very similiar to sending a postal letter (Zen Cart = You; Email Server = Post Office).



    PHP = Rely on hosting provider's configuration of php.ini to tell PHP how to send email. Does not use Zen Cart configured username, password, server, or port. Does not usually provide any feedback regarding if the email was received by the email server.

    Kinda like placing a letter in the office "outbox" and trusting it will get to the Post Office (eventually and by someone else's hand).



    SMTP = Use SMTP with no username or password sent to authenticate. Does use Zen Cart configured server and port. Does not use Zen Cart configured username or password. Will report if unable to contact email server and if email server reports an error while receiving the email request.

    Kinda like placing a letter in a Post Office box (with no verification of your identity or return address) and trusting the Post Office to deliver the letter (even when / if you are pretending to be someone else on the envelope).



    SMTPAUTH = Use SMTP with Zen Cart configured server and port. Send Zen Cart configured username and password to authenticate. Will report if unable to contact email server and if email server reports an error while receiving the email request.

    Kinda like going into the Post Office, having them verify your identity and return address, and then trusting the Post Office to deliver the letter.



    As for those error logs, I would "guess" you are running an older version of Zen Cart (and / or modifications / pluguns) on a newer version of PHP than supported for the older version of Zen Cart. One can determine the version of PHP and Zen Cart by checking the "version" link in the Zen Cart administrative interface. These can be checked against the Zen Cart requirements documetation.
    Last edited by lhungil; 23 Jul 2015 at 03:55 AM.

 

 
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