Moved to new Server and now Template doesn't want to load

[Wulf359]

I've looked over the forums repeatedly and just not sure if I'm wording it wrong or what.

The problem:

I recently got a VPS server with Mochahost and moved a couple of sites over to it using the WHM account move function, everything moved over without a problem but when I go to the site it doesn't load the template. I can view the site via the temp/demo link in the WHM and it loads perfectly.

Live Site: http://www.valhalla-computers.biz
and
Demo: http://198.38.90.120/~wulf359/

It's been several days and I'm pretty sure it's not a DNS issue but I'm going insane as I have several other sites I need to get moved over but won't move them until I can get this sorted. Their techs don't seem to know anything either and said to just make sure I use the domain name in the configuration file, which duh......

I also get this problem on a fresh install

Any help/advice would be greatly appreciated.

[DrByte]

There are several reasons:

1. Your /includes/configure.php has the HTTP_SERVER defined as "https://valhalla-computers.biz/" instead of "http://www.valhalla-computers.biz"

2. The SSL certificate for your server is registered to canadawinelabels.ca so is failing validation. Thus all your image/stylesheet assets are failing to load. Hence the lack of template styling appearing on your site.

Fix both of those and your site will work better.

[Wulf359]

That did the trick, thank you so much

[Wulf359]

Spoke too soon, I made the changes and it worked for a few minutes then went right back to what it wasn't doing before.... makes me think more about a the DNS

[Wulf359]

Ok, so I've found the problem and no matter what I do or fix it's not going to work because the host doesn't want it to.

I signed up with Mochahost http://mochahost.com last week, paid immediately with paypal and had problems from the start. Today I cancelled my services with them and asked for a refund and was referred to their terms of service which immediately raises red flag because almost all of it is in regards to refunds and cancellation of services.

Their tech staff was very condescending, did not offer and valuable or constructive input, and gave me the general impression they don't know what they're doing either. This morning I was told if I paid the $100 an hour fee for advanced support they could fix the problem on the server and then ZenCart would work right....

[RodG]

makes me think more about a the DNS

Definitely a DNS setup issue.

----------------------------------------
root@sue:~# whois valhalla-computers.biz
Domain Name: VALHALLA-COMPUTERS.BIZ
Name Server: NS1.VALHALLA-COMPUTERS.BIZ
Name Server: NS2.VALHALLA-COMPUTERS.BIZ

-------------------------------------------------------------
root@sue:~# nslookup ns1.valhalla-computers.biz
Non-authoritative answer:
Name: ns1.valhalla-computers.biz
Address: 198.38.90.120

-------------------------------------------------------------------
root@sue:~# nslookup ns2.valhalla-computers.biz
Non-authoritative answer:
Name: ns2.valhalla-computers.biz
Address: 198.38.90.120
-------------------------------------------------

root@sue:~# nslookup valhalla-computers.biz
** server can't find valhalla-computers.biz: SERVFAIL
---------------------------------------------------------------

root@sue:~# nslookup @ns1.valhalla-computers.biz valhalla-computers.biz
nslookup: couldn't get address for 'valhalla-computers.biz': not found
------------------------------------------------------------------



root@sue:~# nslookup @ns2.valhalla-computers.biz valhalla-computers.biz
nslookup: couldn't get address for 'valhalla-computers.biz': not found
------------------------------------------------------

Your name servers (ns1 & ns2) are working fine, but there is no 'A' record in them for 'valhalla-computers.biz'

BTW, in case you weren't aware, both nameservers have the same IP address. This leads to a single point of failure. Tis better to have the nameserver on different hosts.

Cheers
RodG

[Wulf359]

One more reason I am not going to be hosting my sites with them.... I had the nameservers and everything setup correctly, they went back and changed things, same with the config files on zencart. I made the changes suggested, they went back and undid them then told me they fixed the problem. Just gonna walk away

[RodG]

One more reason I am not going to be hosting my sites with them.... I had the nameservers and everything setup correctly, they went back and changed things, same with the config files on zencart. I made the changes suggested, they went back and undid them then told me they fixed the problem. Just gonna walk away

I've just taken a look at their offerings. $7.98 per month for a VPS. As usual, you are only getting what you pay for.

BTW, with a VPS you have full and total control over the server. The hosting companys expect you to know how to configure and maintain it. If you can't do this then go for a shared host or a managed VPS.

Cheers
RodG

[enigma777]

One of the caveats of having a VPS is having to support it yourself. Even top notch companies will not provide VPS support unless you have "managed VPS" as part of the services you've purchased.