Problem with PayPal checkout

[GoldBuckle]

I had a customer called me a few minutes ago telling me they went to checkout on my site (www.discountprintingservice.com) and got and error. They clicked on the PayPal Checkout button and tried with both IE and Google Chrome, and when I tried it in Mozilla it took me back to the homepage. Another customer left us a voice mail about the same or similar problem. I am using v1.5.4 with PayPal Payments Pro. Anyone know why it would do this?
Thanks
John

[RodG]

I had a customer called me a few minutes ago telling me they went to checkout on my site (www.discountprintingservice.com) and got and error. They clicked on the PayPal Checkout button and tried with both IE and Google Chrome, and when I tried it in Mozilla it took me back to the homepage. Another customer left us a voice mail about the same or similar problem. I am using v1.5.4 with PayPal Payments Pro. Anyone know why it would do this?
Thanks
John

It looks like you've got some sort of URL rewriter installalled and
http://yourstore.com/ipn_main_handler.php?type=ec is being redirected to
http://yourstore.com/index.html?type=ec

I suggest the 1st thing to do is disable this rewriting (remove or rename the .htaccess file in the top level folder of your store) so as to verify that this is the cause. If it is, you'll need to inspect the file contents to see if you can identify the rule(s) that are messing things up.

Cheers
RodG

[kobra]

Are you using PayPal Payments Pro or Express Checkout module?

[GoldBuckle]

Are you using PayPal Payments Pro or Express Checkout module?

Using both PayPal Payments Pro and PayPal Express Checkout, under my Payments Module page in admin both show "Green" status under sort order, and "Processing" under order status

[GoldBuckle]

It looks like you've got some sort of URL rewriter installalled and
http://yourstore.com/ipn_main_handler.php?type=ec is being redirected to
http://yourstore.com/index.html?type=ec

I suggest the 1st thing to do is disable this rewriting (remove or rename the .htaccess file in the top level folder of your store) so as to verify that this is the cause. If it is, you'll need to inspect the file contents to see if you can identify the rule(s) that are messing things up.

Cheers
RodG

I have Ultimate SEO installed and running so I disabled it to see if this fixed the issue and it did not.

[RodG]

I have Ultimate SEO installed and running so I disabled it to see if this fixed the issue and it did not.

Fine, but the fact remains the URL *is* being rewritten, and that is why the customers are being taken back the the main page.

No one here is in a position to be able to tell you exactly *what* is doing the rewriting. This is something only you can determine.

Cheers
RodG

ps. Disabling the module doesn't necessarily negate any rules in the .htaccess file. That's why I said you should rename or remove it.
pss. When did the problem 1st start? What changed?

[kobra]

Can you leave it disabled so that we can see it in action?

[GoldBuckle]

Yes I will leave it disabled, and RogG the problem was reported today, don't know how long it is been going on but we have noticed a decrease in online sales for the last couple of weeks but sales off the site is up and down do it is hard to tell when it started.

[kobra]

For what ever reason paypal is still adding "?ec" to the end of the url

https://www.discountprintingservice.com/ipn_main_handler.php?type=ec

When it should be

https://www.discountprintingservice.com/ipn_main_handler.php

[GoldBuckle]

Fine, but the fact remains the URL *is* being rewritten, and that is why the customers are being taken back the the main page.

No one here is in a position to be able to tell you exactly *what* is doing the rewriting. This is something only you can determine.

Cheers
RodG

ps. Disabling the module doesn't necessarily negate any rules in the .htaccess file. That's why I said you should rename or remove it.
pss. When did the problem 1st start? What changed?

Never had a problem like this before to my knowledge, RogG any tips on how I can determine how the url is being rewritten?