Customer cant download virtual product

[blackerutuf]

I have searched for an answer but nothing came back to this problem

I have a digital form to send to customers, which is time and download limited, I have set the attributes accordingly and everything seems to be in order.
When the test customer tries to download from their account, the page comes back with:

Forbidden

You don't have permission to access etc,etc,/test.zip on this server.

Can someone shead some light please?
Regards
Mike

[stevesh]

What are the permissions set on that file and the folder(s) it's contained in?

[blackerutuf]

Stevesh
Thanks for coming back to me permissions are 644 and its in the 'downloads' file of the shop.
Regards
Mike

[blackerutuf]

The Download file is 755

[mc12345678]

Are you using the redirect option for downloads? Does your site support a directory having permission level of 755 for a folder?

Somewhere in I think it is the template file for downloads the temporary directory is created with a permission level that may be higher than supported by your host when using the above method... Sorry that I forget the specific location/detail.

Also in that light, same questions to the pub directory if using the redirect.

[mc12345678]

Had a quick opportunity to spot what I was looking for. Above I. Was incorrect, the temporary directory is created with 777 permissions not 755... Look in includes/modules/pages/download/header_php.php

If you look for:

if (DOWNLOAD_BY_REDIRECT == 'true') {

You a mkdir command that sets 0777 as the permission, change that to 0755 if using redirect to have the temporary directory set to permissions of 0755. It may workin your situation.