Upgraded from 1.5.1 to 1.5.4 but now just see blank page on my domain and admin login

[suedouglas]

I've just upgraded from 1.5.1 to 1.5.4

We've had a few customizations done since 1.5.1 was initially installed and all those changes were applied to the 1.5.4 .php files prior to upgrade. The other thing I did was to rename the 1.5.4 admin folder to the folder name we use on our store admincp (that wasn't in the instructions but I thought it made sense to do it?)

I uploaded all the 1.5.4 files (those I had updated and those I hadn't) to the site (we are not 'live' yet so I did it directly on to our store and ran /zcinstall/index.php It did come up with an error initially, saying that the configure.php file didn't exist in /public_html/includes/admin/ even though it did (be it in admincp), but I took the zen cart solution which was to rename the dist_configure.php file to configure.php (I hadn't changed the dist_configure.php on the 1.5.4 files, because I didn't realise it needed to be changed) and I changed the permissions to 666 as suggested which then allowed the zcinstall to finish successfully. I did have one syntax error in a file that I had altered, which came up in the error logs, which I corrected. Even though dist_configure.php was a 1.5.4 version I didn't think any changes were required to either of my original versions of /public_html/includes/admincp/configure.php or /public_html/includes/configure.php files, so I just uploaded my original versions, and set the permissions to 644 on both files.

Now I have two problems (1) I can't get into my domain - it just comes up with a blank page and (2) I can't get into the domain/admincp/ either - that also comes up with a blank screen rather than the admin login screen. Does anyone have any idea what might be wrong, please? (Incidently, while I was uploading the 1.5.4 files I did notice that the domain was totally blank at that stage too, but not having done the original install or an upgrade before, I didn't know if that was normal or not. I do have the website down for maintenance at the moment but I do have my IP address set in the configuration so that I am able to test the site. (That's if I could get something other than a blank page!))

I would appreciate any help that could point me in the right direction towards getting this fixed! I do have a full backup prior to the upgrade, but if I did restore, I'm not sure what I could do differently?

Thanks!

[stevesh]

Any error log files in your /logs folder?

[suedouglas]

Thanks for your prompt reply!

In the logs I had one syntax error in the shopping_cart.php file, where I'd altered the file incorrectly and I've now fixed that and the only other error was when the zc_install was saying that the configure.php file didn't exist in admin/includes (although it did exist in admincp/includes) I did what was recommended renamed the dist_configure.php file to configure.php and the install finished successfully. (I did have an error with the permissions on the configure.php file too in the public_html/includes directory, but that was just a permissions problem) The logs are below.

The only message I got when the install ran successfully was from the screen, would there be a separate log for that, I can't see anything in the logs folder? I've since done what was suggested on another post, and that was to build my changes directly on top of the dist_configure.php files and then use those as the configure.php files rather than my old configure files but that didn't make any difference. Do you think it's worth running the zcinstall again, now the configure.php files are rebuilt on top of the dist_configure.php files and renamed, or would that not work, since I've already run the zcinstall?

Thanks!

the log called zcInstallExceptionDetails_Apr-11-2015_07-32-24-gg3A0M.log shows:
---------------
Apr 11 2015 7:32 -- inspect
/admin/includes/configure.php does not exist

---------------
Apr 11 2015 7:32 -- inspect
FATAL: store configure.php is not writeable

---------------
Apr 11 2015 7:39 -- inspect
/admin/includes/configure.php does not exist

---------------
Apr 11 2015 7:40 -- inspect
/admin/includes/configure.php does not exist

---------------
Apr 11 2015 7:44 -- inspect
/admin/includes/configure.php does not exist

the log called zcInstallLog_Apr-11-2015_07-32-24-gg3A0M.log shows:

Apr 11 2015 7:32 -- inspect
/admin/includes/configure.php does not exist

---------------
Apr 11 2015 7:32 -- inspect
FATAL: store configure.php is not writeable

---------------
Apr 11 2015 7:32 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache
NA: HTTP Host => www.thedesignertwins.com
NA: Path_Translated => /home4/thedesig/public_html/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /home4/thedesig/public_html
NA: Server Free Disk Space => 470.94 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 30
NA: Disabled PHP Functions => dl
OK: MySQL Support => ON
OK: PHP Version => 5.4.38
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Current SQL Cache Folder => /home/thedesig/public_html/cache-->Writeable
OK: Suggested SQL Cache Folder => /home4/thedesig/public_html/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=64M; post_max_size=64M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/opt/php54/lib/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
OK: PHP open_basedir restrictions =>
WARN: PHP Output Buffering (gzip) => OFF
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /home4/thedesig/public_html/cache-->Writeable
FAIL: includes/configure.php => <span class='errors'>Unwriteable</span>
FAIL: admin/includes/configure.php => NOT FOUND
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
WARN: admin/backups => <span class='errors'>Unwriteable</span> 777 read/write
WARN: admin/images/graphs => <span class='errors'>Unwriteable</span> 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, session, intl, json, mbstring, mcrypt, mssql, mysql, mysqli, odbc, standard, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, imagick, SourceGuardian, mhash, ionCube Loader, Zend Guard Loader
------------------------------


---------------
Apr 11 2015 7:39 -- inspect
/admin/includes/configure.php does not exist

---------------
Apr 11 2015 7:39 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache
NA: HTTP Host => www.thedesignertwins.com
NA: Path_Translated => /home4/thedesig/public_html/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /home4/thedesig/public_html
NA: Server Free Disk Space => 470.95 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 30
NA: Disabled PHP Functions => dl
OK: MySQL Support => ON
OK: PHP Version => 5.4.38
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Current SQL Cache Folder => /home/thedesig/public_html/cache-->Writeable
OK: Suggested SQL Cache Folder => /home4/thedesig/public_html/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=64M; post_max_size=64M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/opt/php54/lib/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
OK: PHP open_basedir restrictions =>
WARN: PHP Output Buffering (gzip) => OFF
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /home4/thedesig/public_html/cache-->Writeable
OK: includes/configure.php => Writeable
FAIL: admin/includes/configure.php => NOT FOUND
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
WARN: admin/backups => <span class='errors'>Unwriteable</span> 777 read/write
WARN: admin/images/graphs => <span class='errors'>Unwriteable</span> 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, session, intl, json, mbstring, mcrypt, mssql, mysql, mysqli, odbc, standard, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, imagick, SourceGuardian, mhash, ionCube Loader, Zend Guard Loader
------------------------------


---------------
Apr 11 2015 7:40 -- inspect
/admin/includes/configure.php does not exist

---------------
Apr 11 2015 7:40 -- inspect
System Inspection Results:
------------------------------
NA: Webserver => Apache
NA: HTTP Host => www.thedesignertwins.com
NA: Path_Translated => /home4/thedesig/public_html/zc_install/index.php(SCRIPT_FILENAME)
NA: Real Path => /home4/thedesig/public_html
NA: Server Free Disk Space => 470.95 GB
NA: PHP O/S => Linux
NA: PHP API Mode => cgi-fcgi
NA: PHP Max Execution Time per page => 30
NA: Disabled PHP Functions => dl
OK: MySQL Support => ON
OK: PHP Version => 5.4.38
OK: PHP Sessions Support => ON
OK: PHP Session.AutoStart => OFF
OK: PHP session.use_trans_sid => OFF
OK: Current SQL Cache Folder => /home/thedesig/public_html/cache-->Writeable
OK: Suggested SQL Cache Folder => /home4/thedesig/public_html/cache
OK: PHP GD Support => ON
OK: GD Version => GD bundled (2.1.0 compatible)
OK: PHP ZLIB Compression Support => ON
OK: PHP OpenSSL Support => ON
OK: PHP cURL Support => ON
OK: CURL NON-SSL Capability => Okay
OK: CURL SSL Capability => Okay
OK: PHP Upload Support => ON upload_max_filesize=64M; post_max_size=64M
OK: PHP Upload TMP dir =>
OK: Apache .htaccess Support => ON
NA: PHP include_path => .:/opt/php54/lib/php
NA: PHP SMTP destination => localhost
NA: PHP sendmail path => /usr/sbin/sendmail -t -i
NA: PHP sendmail 'from' =>
OK: PHP open_basedir restrictions =>
WARN: PHP Output Buffering (gzip) => OFF
OK: PHP XML Support => ON
OK: PHP Session.Save_Path => /home4/thedesig/public_html/cache-->Writeable
OK: includes/configure.php => Writeable
FAIL: admin/includes/configure.php => NOT FOUND
OK: cache => OK 777 read/write/execute
OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
OK: logs => OK 777 read/write/execute
OK: media => OK 777 read/write/execute
OK: pub => OK 777 read/write/execute
WARN: admin/backups => <span class='errors'>Unwriteable</span> 777 read/write
WARN: admin/images/graphs => <span class='errors'>Unwriteable</span> 777 read/write/execute
PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, session, intl, json, mbstring, mcrypt, mssql, mysql, mysqli, odbc, standard, PDO, pdo_mysql, pdo_sqlite, Phar, posix, pspell, Reflection, imap, SimpleXML, soap, sockets, exif, tidy, tokenizer, wddx, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, imagick, SourceGuardian, mhash, ionCube Loader, Zend Guard Loader
------------------------------


---------------
Apr 11 2015 7:44 -- inspect
/admin/includes/configure.php does not exist

[Merlinpa1969]

Make sure to check file ownership and permissions

[suedouglas]

Thanks
Both configure.php files are set to 644 Is that OK?

[suedouglas]

Don't worry about this I've now decided to do a fresh install of Zen Cart, and then build the site up from scratch!

Thanks for your help, though! It's much appreciated!!

[DivaVocals]

I've just upgraded from 1.5.1 to 1.5.4

We've had a few customizations done since 1.5.1 was initially installed and all those changes were applied to the 1.5.4 .php files prior to upgrade. The other thing I did was to rename the 1.5.4 admin folder to the folder name we use on our store admincp (that wasn't in the instructions but I thought it made sense to do it?)

It's not in the upgrade instructions because that's not what you should do.. For the upgrade the admin folder needs to be named admin, and renamed AFTER the upgrade completes..

[suedouglas]

It's not in the upgrade instructions because that's not what you should do.. For the upgrade the admin folder needs to be named admin, and renamed AFTER the upgrade completes..

Thanks for your reply! I'll make a note of that for future upgrades!