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  1. #1
    Join Date
    Feb 2009
    Posts
    128
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    Default New Install - Cannot change template 6th & 7th try Help

    Please can someone help me. I have a fresh install and a softalicous install. In the fresh install I have 3 templates installed and can't click on any of them and make them show up. On the softalicious I have 2 installed and can't open either of them. They all show up in the admin folder under tools and you click the arrow, pick your template and nothing. There is no ok button or any kinds of buttons to click on to make the changes.

    If someone would email me at babybear75154################## I will send you the sign in to both stores so someone besides me can try this. Is something blocking me from making the changes? And if so what?

    This is the 6th and 7th install that I have had the same problem with. 2 weeks I have been trying to get a template to show up.

    This is in the log file of the fresh install and there is nothing in the log folder of the softalicious install.

    Apr 13 2015 22:41 -- inspect
    System Inspection Results:
    ------------------------------
    NA: Webserver => Apache
    NA: HTTP Host => bearlymakinit.com
    NA: Path_Translated => /home/e4mpdnk7/public_html/peterpan/zc_install/index.php(SCRIPT_FILENAME)
    NA: Real Path => /home/e4mpdnk7/public_html/peterpan
    NA: Server Free Disk Space => 555.67 GB
    NA: PHP O/S => Linux
    NA: PHP API Mode => cgi-fcgi
    NA: PHP Max Execution Time per page => 30
    OK: MySQL Support => ON
    OK: PHP Version => 5.5.11
    OK: PHP Sessions Support => ON
    OK: PHP Session.AutoStart => OFF
    OK: PHP session.use_trans_sid => OFF
    OK: Suggested SQL Cache Folder => /home/e4mpdnk7/public_html/peterpan/cache
    OK: PHP GD Support => ON
    OK: GD Version => GD bundled (2.1.0 compatible)
    OK: PHP ZLIB Compression Support => ON
    OK: PHP OpenSSL Support => ON
    OK: PHP cURL Support => ON
    OK: CURL NON-SSL Capability => Okay
    OK: CURL SSL Capability => Okay
    OK: PHP Upload Support => ON upload_max_filesize=2M; post_max_size=8M
    OK: PHP Upload TMP dir =>
    OK: Apache .htaccess Support => ON
    NA: PHP include_path => .:/opt/alt/php55/usr/share/pear:/opt/alt/php55/usr/share/php
    NA: PHP SMTP destination => localhost
    NA: PHP sendmail path => /usr/sbin/sendmail -t -i
    NA: PHP sendmail 'from' =>
    OK: PHP open_basedir restrictions =>
    OK: PHP Output Buffering (gzip) => ON
    OK: PHP XML Support => ON
    OK: PHP Session.Save_Path => /home/e4mpdnk7/public_html/peterpan/cache-->Writeable
    OK: includes/configure.php => Writeable
    OK: admin/includes/configure.php => Writeable
    OK: cache => OK 777 read/write/execute
    OK: images => OK 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
    OK: includes/languages/english/html_includes => OK 777 read/write (INCLUDE SUBDIRECTORIES TOO)
    OK: logs => OK 777 read/write/execute
    OK: media => OK 777 read/write/execute
    OK: pub => OK 777 read/write/execute
    OK: admin/backups => OK 777 read/write
    OK: admin/images/graphs => OK 777 read/write/execute
    PHP Extensions compiled: Core, date, ereg, libxml, openssl, pcre, sqlite3, zlib, bz2, calendar, ctype, curl, hash, filter, ftp, gettext, gmp, SPL, iconv, pcntl, Reflection, session, standard, shmop, SimpleXML, mbstring, tokenizer, xml, cgi-fcgi, mysql, bcmath, mysqli, imap, wddx, soap, json, PDO, dom, xmlreader, xmlrpc, pdo_mysql, xmlwriter, exif, xsl, mcrypt, pdo_sqlite, gd, zip, Phar, posix, tidy, pspell, timezonedb, mhash
    ------------------------------


    ---------------
    Apr 13 2015 22:42 -- database_setup1
    Installer - Page: database_setup -- collected information: Array
    (
    [language] => english
    [DIR_FS_SQL_CACHE] => /home/e4mpdnk7/public_html/peterpan/cache
    [DB_TYPE] => mysql
    [DB_PREFIX] =>
    [DB_CHARSET] => utf8
    [DB_SERVER] => bearlymakinit.com
    [DB_SERVER_USERNAME] => e4mpdnk7_aydan
    [DB_SERVER_PASSWORD] => ***private***
    [DB_DATABASE] => e4mpdnk7_tink
    [SQL_CACHE_METHOD] => none
    )

  2. #2
    Join Date
    Jul 2012
    Posts
    14,370
    Plugin Contributions
    17

    Default Re: New Install - Cannot change template 6th & 7th try Help

    So you goto tools->template Selection...
    Then you select the edit button...
    Modify the choice in the dropdown, then select update.

    The template should be whatever was selected in the dropdown.

    Do you have difficulty choosing any other option elsewhere in the other menus? Like in the configuration menu, are you able to select any of the other options?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  3. #3
    Join Date
    Jan 2014
    Location
    Ontario, Canada
    Posts
    243
    Plugin Contributions
    3

    Default Re: New Install - Cannot change template 6th & 7th try Help

    I know when I've had template issues in the past, I had forgotten to upload the template_info.php

    You can find it in: includes/templates/YOUR_TEMPLATE/template_info.php

  4. #4
    Join Date
    Feb 2009
    Posts
    128
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    0

    Default Re: New Install - Cannot change template 6th & 7th try Help

    I have clicked on the arrow key and chose a template. Nothing happens. I set and hit enter at least 20 times in a 10 minute period. Nothing happens. 7 installs I get the same thing Nothing changes. Was told last week it was softalicious so I did the fresh install. Then tonight I had softalicious intall another one. I get the same thing. Nothing.

    I checked both sites and the template_info_php is in all the files.

    I have read, checked, triple checked all files at least 10 times and I get nothing when I try to change the template. I messed around with the layout boxes controller and it does make the changes to the green template. I have ftped files for hours, deleting and reinstalling. I thought the Gingham Blue template was maybe too old so I downloaded 2 different templates and get the same thing on both. I am stumped at why I can't get the changes. I made sure everything on my computer is up to date. I don't know what to look for. All files are in includes/language and includes templates and when needed added to the admin/includes.

  5. #5
    Join Date
    Jul 2012
    Posts
    14,370
    Plugin Contributions
    17

    Default Re: New Install - Cannot change template 6th & 7th try Help

    Quote Originally Posted by bearlymakinit View Post
    I have clicked on the arrow key and chose a template. Nothing happens. I set and hit enter at least 20 times in a 10 minute period. Nothing happens. 7 installs I get the same thing Nothing changes. Was told last week it was softalicious so I did the fresh install. Then tonight I had softalicious intall another one. I get the same thing. Nothing.

    I checked both sites and the template_info_php is in all the files.

    I have read, checked, triple checked all files at least 10 times and I get nothing when I try to change the template. I messed around with the layout boxes controller and it does make the changes to the green template. I have ftped files for hours, deleting and reinstalling. I thought the Gingham Blue template was maybe too old so I downloaded 2 different templates and get the same thing on both. I am stumped at why I can't get the changes. I made sure everything on my computer is up to date. I don't know what to look for. All files are in includes/language and includes templates and when needed added to the admin/includes.
    See a bit of a problem with the way things are worded is that when you "choose a template" what does that mean? While selecting the arrow should change the window to the same thing as if selecting the edit button, which hasn't been described yet, but it could also be that the right window is displayed with the edit button at the top of that window and a preview button for each template below that. And as a result it could be interpreted here that by "choosing a template" that it is this lower button that is being pressed.

    Now, you say that you have installed multiple templates at least one of which requires installation into the admin/includes directory...

    May want to identify all of the templates that have been installed, which of them have been fully removed, what the current template is stuck on and after installation of which template the issue arose.

    There are some templates that somewhat takeover the template system and prevent choosing any other template unless that template is removed (or certain portions anyways).

    So, what templates have been insta
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  6. #6
    Join Date
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    Default Re: New Install - Cannot change template 6th & 7th try Help

    There is no update button when you select the template and there hasn't been one on the last 7 installs.

  7. #7
    Join Date
    Jul 2012
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    Default Re: New Install - Cannot change template 6th & 7th try Help

    Quote Originally Posted by bearlymakinit View Post
    There is no update button when you select the template and there hasn't been one on the last 7 installs.
    Again, what does "select the template" mean? Choosing from a dropdown? Or selecting a button?

    There are several questions asked above that when answered would more than likely provide a path forward. Choose to answer whichever of them you desire understanding that the less information provided, the less is known all the wilder the guess will have to be to figure out what is going on based on a lack of provided information.

    We are not in front of your computer... You are frustrated... Get it... Don't take it out on us...
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  8. #8
    Join Date
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    128
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    Default Re: New Install - Cannot change template 6th & 7th try Help

    Go to tools. template selection. then I have to click on the line where classic contemporary green is, the little window will change, hit the little down arrow button and select your template. There is no update button. I have attached 2 pictures
    Attached Images Attached Images
    Last edited by bearlymakinit; 15 Apr 2015 at 05:27 AM.

  9. #9
    Join Date
    Jul 2012
    Posts
    14,370
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    17

    Default Re: New Install - Cannot change template 6th & 7th try Help

    Looks like you've totallylost the buttons/images. Right click on the page with the drop down selection, and view the page source. Try to find the word update or possibly the contemporary green wording. Orsearch for <image

    Look to see what the path is to the src that follows, verify that the file(s) exist. It may be that eithe

    Huh...

    Post your admin/includes/configure.php file. Obscure the DB_PASSWORD and if your admin directory is listed change it to admin. When posting please first select the # symbol above the message reply box and then paste the code between the generated tags.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...
    Upgraded to Zen Cart V1.5.3 from V1.5.1 from V1.5.0 from V1.3.9h

  10. #10
    Join Date
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    Default Re: New Install - Cannot change template 6th & 7th try Help

    I have attached the configure.php and the page source. I did not find anything on your list on the page source.

    I also did not understand what you meant for me to do here:

    When posting please first select the # symbol above the message reply box and then paste the code between the generated tags.

    <?php
    /**
    * @package Configuration Settings circa 1.5.4
    * @copyright Copyright 2003-2014 Zen Cart Development Team
    * @copyright Portions Copyright 2003 osCommerce
    * @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
    * File Built by zc_install on 2015-04-13 10:45:52
    */


    /*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
    /*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

    /**
    * WE RECOMMEND THAT YOU USE SSL PROTECTION FOR YOUR ENTIRE ADMIN:
    * To do that, make sure you use a "https:" URL for BOTH the HTTP_SERVER and HTTPS_SERVER entries:
    */
    define('HTTP_SERVER', 'http://bearlymakinit.com');
    define('HTTPS_SERVER', 'https://bearlymakinit.com');
    define('HTTP_CATALOG_SERVER', 'http://bearlymakinit.com');
    define('HTTPS_CATALOG_SERVER', 'https://bearlymakinit.com');

    // secure webserver for admin? Valid choices are 'true' or 'false' (including quotes).
    define('ENABLE_SSL_ADMIN', 'false');

    // secure webserver for storefront? Valid choices are 'true' or 'false' (including quotes).
    define('ENABLE_SSL_CATALOG', 'false');

    define('DIR_WS_ADMIN', '/ admin/');
    define('DIR_WS_CATALOG', '/ cart/');
    define('DIR_WS_HTTPS_ADMIN', '/admin /');
    define('DIR_WS_HTTPS_CATALOG', '/cart /');

    // NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
    // * DIR_WS_* = Webserver directories (virtual/URL)
    // these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
    define('DIR_WS_IMAGES', 'images/');
    define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
    define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
    define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
    define('DIR_WS_INCLUDES', 'includes/');
    define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
    define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
    define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
    define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
    define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
    define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

    // * DIR_FS_* = Filesystem directories (local/physical)
    define('DIR_FS_ADMIN', '/home/xxxx/public_html/admin/');
    //the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
    define('DIR_FS_CATALOG', '/home/xxx/public_html/cart/');

    //the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
    define('DIR_FS_LOGS', '/home/e4mpdnk7/public_html/cart/logs');

    define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
    define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
    define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
    define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
    define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
    define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
    define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

    // define our database connection
    define('DB_TYPE', 'mysql');
    define('DB_PREFIX', '');
    define('DB_CHARSET', 'utf8');
    define('DB_SERVER', 'bearlymakinit.com');
    define('DB_SERVER_USERNAME', 'xxxx');
    define('DB_SERVER_PASSWORD', 'xxx');
    define('DB_DATABASE', 'xxxx');

    // The next 2 "defines" are for SQL cache support.
    // For SQL_CACHE_METHOD, you can select from: none, database, or file
    // If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
    // or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
    // ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
    define('SQL_CACHE_METHOD', 'none');
    define('DIR_FS_SQL_CACHE', '/home/e4mpdnk7/public_html/cart/cache');


    // Define the webserver and path parameters
    // Main webserver: eg-http://www.your_domain.com -
    // HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
    // HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
    // HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com
    // HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com
    /*
    * URLs for your site will be built via:
    * HTTP_SERVER plus DIR_WS_ADMIN or
    * HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
    * HTTP_SERVER plus DIR_WS_CATALOG or
    * HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
    * ...depending on your system configuration settings
    */
    // EOF


    this is the bottom half of the page source starting with the template selection
    </li>
    </ul>
    </div>
    <!-- header_eof //-->
    <!-- body //-->
    <table border="0" width="100%" cellspacing="2" cellpadding="2">
    <tr>
    <!-- body_text //-->
    <td width="100%" valign="top"><table border="0" width="100%" cellspacing="0" cellpadding="2">
    <tr>
    <td><table border="0" width="100%" cellspacing="0" cellpadding="0">
    <tr>
    <td class="pageHeading">Template Selection</td>
    <td class="pageHeading" align="right"><img src="images/pixel_trans.gif" border="0" alt="" width="57" height="40"></td>
    </tr>
    </table></td>
    </tr>
    <tr>
    <td><table border="0" width="100%" cellspacing="0" cellpadding="0">
    <tr>
    <td valign="top"><table border="0" width="100%" cellspacing="0" cellpadding="2">
    <tr class="dataTableHeadingRow">
    <td class="dataTableHeadingContent">Template Language</td>
    <td class="dataTableHeadingContent">Template Name</td>
    <td class="dataTableHeadingContent" align="center">Template Directory</td>
    <td class="dataTableHeadingContent" align="right">Action&nbsp;</td>
    </tr>
    <tr id="defaultSelected" class="dataTableRowSelected" onmouseover="rowOverEffect(this)" onmouseout="rowOutEffect(this)" onclick="document.location.href='http://bearlymakinit.com/ /template_select.php?page=1&tID=1&action=edit'">
    <td class="dataTableContent">Default(All)</td>
    <td class="dataTableContent">Classic Contemporary Green</td>
    <td class="dataTableContent" align="center">classic</td>
    <td class="dataTableContent" align="right">
    <img src="images/icon_arrow_right.gif" border="0" alt=""> &nbsp;</td>
    </tr>
    <tr>
    <td colspan="4"><table border="0" width="100%" cellspacing="0" cellpadding="2">
    <tr>
    <td class="smallText" valign="top">Displaying <b>1</b> to <b>1</b> (of <b>1</b> template associations)</td>
    <td class="smallText" align="right">Page 1 of 1</td>
    </tr>
    </table></td>
    </tr>
    </table></td>
    <td width="25%" valign="top">
    <table border="0" width="100%" cellspacing="0" cellpadding="2">
    <tr class="infoBoxHeading">
    <td class="infoBoxHeading"><b>Edit Template Settings</b></td>
    </tr>
    </table>
    <form name="templateselect" action="http://bearlymakinit.com/ /template_select.php?page=1&tID=1&action=save" method="post"><input type="hidden" name="securityToken" value="3587df65421441b81f79fdf695129c5a" />
    <table border="0" width="100%" cellspacing="0" cellpadding="2">
    <tr>
    <td class="infoBoxContent">Change the template</td>
    </tr>
    <tr>
    <td class="infoBoxContent"><br>Template Name<br><select rel="dropdown" name="ln">
    <option value="GinghamBlue">Gingham Blue Template</option>
    <option value="freetemplates2">Free Template 2</option>
    <option value="classic" selected="selected">Classic Contemporary Green</option>
    <option value="crista_violet">Crista Violet</option>
    </select>
    </td>
    </tr>
    <tr>
    <td align="center" class="infoBoxContent"><br><input type="image" src="includes/languages/english/images/buttons/button_update.gif" border="0" alt="Update" title=" Update ">&nbsp;<a href="http://bearlymakinit.com/ /template_select.php?page=1&tID=1"><img src="includes/languages/english/images/buttons/button_cancel.gif" border="0" alt="Cancel" title=" Cancel "></a></td>
    </tr>
    </table>
    </form>
    </td>
    </tr>
    </table></td>
    </tr>
    </table></td>
    <!-- body_text_eof //-->
    </tr>
    </table>
    <!-- body_eof //-->
    <!-- footer //-->
    <table border="0" width="100%" cellspacing="10" cellpadding="10">
    <tr>
    <td align="center" class="smallText" height="100" valign="bottom"><a href="http://www.zen-cart.com" target="_blank"><img src="images/small_zen_logo.gif" alt="Zen Cart:: the art of e-commerce" border="0"></a><br /><br />E-Commerce Engine Copyright &copy; 2003-2015 <a href="http://www.zen-cart.com" target="_blank">Zen Cart&reg;</a><br /><a href="http://bearlymakinit.com/ /server_info.php">Zen Cart v1.5.4/v1.5.4</a></td>
    </tr>
    </table>
    <!-- footer_eof //-->
    <br>
    </body>
    </html>
    Attached Files Attached Files
    Last edited by bearlymakinit; 15 Apr 2015 at 06:21 AM. Reason: added configure.php and page source

 

 
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