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  1. #1
    Join Date
    May 2012
    Posts
    3
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    Default Dreaded MySQL Support = OFF

    I have 30 Zen stores running fine on my server (PHP Version => 5.4.30 MySQL Support => enabled MySQL version: 5.5.42-cll On new installs, I now get MySQL Support = OFF. Nothing has changed on the server, all existing Zen stores are fine and I can't find anything different between an existing store and the new setup. I'm about to try changing the oil on the server 'cause nothing else is working. Help pls!

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Dreaded MySQL Support = OFF

    Check to see if "mysqli" support is also loaded
    Zen-Venom Get Bitten

  3. #3
    Join Date
    May 2012
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    3
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    Default Re: Dreaded MySQL Support = OFF

    Kobra - you were correct. Somehow mysqli was disabled - presumably when cPanel updated. Never occurred to me that could happen. Thanks bigtime!

  4. #4
    Join Date
    Nov 2013
    Posts
    26
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    0

    Default Re: Dreaded MySQL Support = OFF

    Quote Originally Posted by kobra View Post
    Check to see if "mysqli" support is also loaded
    How do I check this? I am getting the same error

  5. #5
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
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    9

    Default Re: Dreaded MySQL Support = OFF

    Quote Originally Posted by Kyle Rogers
    How do I check this? I am getting the same error
    Use your code editor and create a php file with this code
    Code:
    <?php
    phpinfo();
    ?>
    name it phpinfo.php
    place it in the root of your hosting account
    Navigate to your domain in your browser adding /phpinfo.php
    search for any text you want using "edit - find" function

    I would first see if mysql support is enabled
    Zen-Venom Get Bitten

  6. #6
    Join Date
    Mar 2016
    Location
    Norcatur, Kansas, USA
    Posts
    80
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    3

    Default Re: Dreaded MySQL Support = OFF

    Quote Originally Posted by kobra View Post
    Check to see if "mysqli" support is also loaded
    Would be helpful if there were instructions how to do that so others searching this problem could find the resolution.

  7. #7
    Join Date
    Dec 2009
    Location
    Amersfoort, The Netherlands
    Posts
    2,846
    Plugin Contributions
    25

    Default Re: Dreaded MySQL Support = OFF

    Quote Originally Posted by Fjolsvith View Post
    Would be helpful if there were instructions how to do that so others searching this problem could find the resolution.
    You will need to talk to your host, so they can enable mysqli for you.

  8. #8
    Join Date
    Jul 2012
    Posts
    16,718
    Plugin Contributions
    17

    Default Re: Dreaded MySQL Support = OFF

    You can generally identify the "included" install information by creating a file that when accessed, displays the phpinfo:

    myinfo.php:
    Code:
    <?php echo phpinfo();
    The output should show what modules/sections of code were included. This info is also made available when logged into the admin side (assuming able to get there) and selecting the version link in the upper right corner.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

 

 

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