Help! Authorize.net (AIM) module has no error messages, but is not processing payment

[pjcc21e]

I'm inclined to agree with you. I've been working with ZenCart and Authorize.Net AIM for years on another host, and I never encountered problems like this. Is there anything I can check, or have the host company check? You know what host companies are like :) Generally they won't help troubleshoot the stuff their autoinstallers produce. At what point can I go to them and ask them to check their systems---and what would I ask them to check?

Thanks so much on hanging in there with me---I really appreciate it!

[mc12345678]

Hi RixStix,

As far as I know, it was a "by the book" install. I started with one of those nifty auto-installers provided by the host. I do have a /zencartinstall/logs folder, but I'm not seeing any logs in there. There are logs from other days, but nothing recent.

Best, KKoch

That is not a by the book installation.

With regards to error logging, posting the contents of your includes/configure.php and admin/includes/configure.php without showing your actual admin directory or DB_PASSWORD it may be that your logs path is incorrect...

[RixStix]

It's going to take someone with more brain cells than me to think of better suggestions for you research. DrByte is the guru.

Your domain shows 2 different IP addresses by Cloudflare in Singapore. The first shows shared by 13 websites. Even when I was using a shared server, I had a dedicated IP address. Just an observation on my part.

Do you know if the POODLE patches have been installed in the payment module files? It is possible that the auto-installer was built prior to those patches.

Don't know if your Theme Forest purchased template has made any alterations either.

[mc12345678]

I'm inclined to agree with you. I've been working with ZenCart and Authorize.Net AIM for years on another host, and I never encountered problems like this. Is there anything I can check, or have the host company check? You know what host companies are like :) Generally they won't help troubleshoot the stuff their autoinstallers produce. At what point can I go to them and ask them to check their systems---and what would I ask them to check?

Thanks so much on hanging in there with me---I really appreciate it!

Get a comparison utility such as winMerge or Beyond Compare, download a copy of ZC (be sure to get the 1.5.3 version if you are going to continue using it) from the mainpage of this website (http://www.zen-cart.com/getit), and as necessary position files to compare the two, looking for differences in the file contents as well as files in one that are not in the other. Then also consider what RixStix has indicated about the POODLE fix (which is already addressed in ZC 1.5.4).

[pjcc21e]

Here is includes/configure.php (getting the other one in the next post, one sec).....

<?php
/**
* @package Configuration Settings circa 1.5.3
* @copyright Copyright 2003-2014 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* File Built by zc_install on 2014-07-21 12:54:37
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "admin" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

// Define the webserver and path parameters
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
define('HTTP_SERVER', 'http://www.birdwatchersdigest.com');
define('HTTPS_SERVER', 'https://www.birdwatchersdigest.com');

// Use secure webserver for checkout procedure?
define('ENABLE_SSL', 'true');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_CATALOG', '/shop/');
define('DIR_WS_HTTPS_CATALOG', '/shop/');

define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_DOWNLOAD_PUBLIC', DIR_WS_CATALOG . 'pub/');
define('DIR_WS_TEMPLATES', DIR_WS_INCLUDES . 'templates/');

define('DIR_WS_PHPBB', '/');

// * DIR_FS_* = Filesystem directories (local/physical)
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/home/birdwat3/public_html/shop/');

//the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
define('DIR_FS_LOGS', '/home/birdwat3/public_html/shop/logs');

define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');
define('DIR_FS_DOWNLOAD_PUBLIC', DIR_FS_CATALOG . 'pub/');
define('DIR_WS_UPLOADS', DIR_WS_IMAGES . 'uploads/');
define('DIR_FS_UPLOADS', DIR_FS_CATALOG . DIR_WS_UPLOADS);
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '***_');
define('DB_CHARSET', 'utf8');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', '************');
define('DB_SERVER_PASSWORD', '************');
define('DB_DATABASE', '***********');

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/home/birdwat3/public_html/shop/cache');

// EOF

[pjcc21e]

Here is admin/includes/configure.php (of course, my directory name is not "admin" :) Let me know if I did a dumb thing and need to edit out the file paths on these posts.

<?php
/**
* @package Configuration Settings circa 1.5.3
* @copyright Copyright 2003-2014 Zen Cart Development Team
* @copyright Portions Copyright 2003 osCommerce
* @license http://www.zen-cart.com/license/2_0.txt GNU Public License V2.0
* File Built by zc_install on 2014-07-21 12:54:37
*/


/*************** NOTE: This file is similar, but DIFFERENT from the "store" version of configure.php. ***********/
/*************** The 2 files should be kept separate and not used to overwrite each other. ***********/

/**
* WE RECOMMEND THAT YOU USE SSL PROTECTION FOR YOUR ENTIRE ADMIN:
* To do that, make sure you use a "https:" URL for BOTH the HTTP_SERVER and HTTPS_SERVER entries:
*/
define('HTTP_SERVER', 'https://birdwatchersdigest.com');
define('HTTPS_SERVER', 'https://birdwatchersdigest.com');
define('HTTP_CATALOG_SERVER', 'https://birdwatchersdigest.com');
define('HTTPS_CATALOG_SERVER', 'https://birdwatchersdigest.com');

// secure webserver for admin? Valid choices are 'true' or 'false' (including quotes).
define('ENABLE_SSL_ADMIN', 'true');

// secure webserver for storefront? Valid choices are 'true' or 'false' (including quotes).
define('ENABLE_SSL_CATALOG', 'true');

define('DIR_WS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTPS_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
define('DIR_WS_CATALOG', '/shop/');
define('DIR_WS_HTTPS_ADMIN', preg_replace('#^' . str_replace('-', '\-', zen_parse_url(HTTPS_SERVER, '/path')) . '#', '', dirname($_SERVER['SCRIPT_NAME'])) . '/');
define('DIR_WS_HTTPS_CATALOG', '/shop/');

// NOTE: be sure to leave the trailing '/' at the end of these lines if you make changes!
// * DIR_WS_* = Webserver directories (virtual/URL)
// these paths are relative to top of your webspace ... (ie: under the public_html or httpdocs folder)
define('DIR_WS_IMAGES', 'images/');
define('DIR_WS_ICONS', DIR_WS_IMAGES . 'icons/');
define('DIR_WS_CATALOG_IMAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'images/');
define('DIR_WS_CATALOG_TEMPLATE', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/templates/');
define('DIR_WS_INCLUDES', 'includes/');
define('DIR_WS_BOXES', DIR_WS_INCLUDES . 'boxes/');
define('DIR_WS_FUNCTIONS', DIR_WS_INCLUDES . 'functions/');
define('DIR_WS_CLASSES', DIR_WS_INCLUDES . 'classes/');
define('DIR_WS_MODULES', DIR_WS_INCLUDES . 'modules/');
define('DIR_WS_LANGUAGES', DIR_WS_INCLUDES . 'languages/');
define('DIR_WS_CATALOG_LANGUAGES', HTTP_CATALOG_SERVER . DIR_WS_CATALOG . 'includes/languages/');

// * DIR_FS_* = Filesystem directories (local/physical)
define('DIR_FS_ADMIN', preg_replace('#/includes/$#', '/', realpath(dirname(__FILE__) . '/../') . '/'));
//the following path is a COMPLETE path to your Zen Cart files. eg: /var/www/vhost/accountname/public_html/store/
define('DIR_FS_CATALOG', '/home/birdwat3/public_html/shop/');

//the following path is a COMPLETE path to the /logs/ folder eg: /var/www/vhost/accountname/public_html/store/logs ... and no trailing slash
define('DIR_FS_LOGS', '/home/birdwat3/public_html/shop/logs');

define('DIR_FS_CATALOG_LANGUAGES', DIR_FS_CATALOG . 'includes/languages/');
define('DIR_FS_CATALOG_IMAGES', DIR_FS_CATALOG . 'images/');
define('DIR_FS_CATALOG_MODULES', DIR_FS_CATALOG . 'includes/modules/');
define('DIR_FS_CATALOG_TEMPLATES', DIR_FS_CATALOG . 'includes/templates/');
define('DIR_FS_BACKUP', DIR_FS_ADMIN . 'backups/');
define('DIR_FS_EMAIL_TEMPLATES', DIR_FS_CATALOG . 'email/');
define('DIR_FS_DOWNLOAD', DIR_FS_CATALOG . 'download/');

// define our database connection
define('DB_TYPE', 'mysql');
define('DB_PREFIX', '****_');
define('DB_CHARSET', 'utf8');
define('DB_SERVER', 'localhost');
define('DB_SERVER_USERNAME', '*****');
define('DB_SERVER_PASSWORD', '*****');
define('DB_DATABASE', '*****');

// The next 2 "defines" are for SQL cache support.
// For SQL_CACHE_METHOD, you can select from: none, database, or file
// If you choose "file", then you need to set the DIR_FS_SQL_CACHE to a directory where your apache
// or webserver user has write privileges (chmod 666 or 777). We recommend using the "cache" folder inside the Zen Cart folder
// ie: /path/to/your/webspace/public_html/zen/cache -- leave no trailing slash
define('SQL_CACHE_METHOD', 'none');
define('DIR_FS_SQL_CACHE', '/home/birdwat3/public_html/shop/cache');


// Define the webserver and path parameters
// Main webserver: eg-http://www.your_domain.com -
// HTTP_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_SERVER is your Secure webserver: eg-https://www.your_domain.com
// HTTP_CATALOG_SERVER is your Main webserver: eg-http://www.your_domain.com
// HTTPS_CATALOG_SERVER is your Secure webserver: eg-https://www.your_domain.com
/*
* URLs for your site will be built via:
* HTTP_SERVER plus DIR_WS_ADMIN or
* HTTPS_SERVER plus DIR_WS_HTTPS_ADMIN or
* HTTP_SERVER plus DIR_WS_CATALOG or
* HTTPS_SERVER plus DIR_WS_HTTPS_CATALOG
* ...depending on your system configuration settings
*/
// EOF

[pjcc21e]

In answer to RixStix: I wonder if the two IP addresses could be resulting from the fact that we recently migrated (the switch was pulled just on Monday night). The SSL (along with our dedicated IP address) were installed on Tuesday morning. So, as far as I'm told, I have a unique IP, though I wonder if it hasn't settled out?

I'll follow up with the host and ask about the POODLE patches. (They're generally really good about answering questions quickly!)

[RixStix]

I'll follow up with the host and ask about the POODLE patches. (They're generally really good about answering questions quickly!)

Generally, that is a "YOU" thing to do by editing the appropriate zencart files and not something performed by the host.

Something doesn't look right to me with the config files but I'll leave that to mc12345678 for comment.
You have the 'old' cart installed in the root and the new, v1.5.3 installed in a subfolder (right/wrong)?

[pjcc21e]

No, I have only one cart installed, and it's in the /shop/ subfolder on my root. I left the old one behind with the migration.

I've asked the host about the POODLE patches, and as soon as I hear from them, I'll let you know.

[RixStix]

I see 2 sites

http://birdwatchersdigest.com/bwdsite/

https://birdwatchersdigest.com/shop/

zencart Poodle patches are edits to the

appropriate authorizenet php file(s)
appropriate paypal php file(s)

The server level tests already indicate the server and ssl/tls cert are proper for Poodle
https://www.ssllabs.com/ssltest/