PayPal Express Checkout and Credit Cards
G'day,
So we've upgraded to Zen Cart v1.5.4 from 1.3.6, turned on PayPal Express Checkout and ditched PayPal IPN. The vast majority of customers now choose the PayPal Checkout option from the shopping cart, or from the login page. Orders are up significantly. Yippee!
A few customers still take the traditional route and end up on the checkout payment page.
Here it gets confusing for them. Their options are 'Direct Bank Deposit' or 'Checkout with PayPal'. But they want to pay via Credit Card. That's why they didn't select PayPal earlier.
Now we know that they can use their credit cards without a PayPal account by selecting the PayPal option, but the customers don't because their is nothing here to say so. So a high percentage abandon the shop at this point. Not good.
There are ways we can add additional text explanations, just as we did used to do with the old PayPal IPN payment setup, so that customers can be told they can use either their Credit Cards or their PayPal account via this option. But shouldn't standard Zen Cart do this automatically when the PayPal Express Checkout option is being used?
Our PayPal technical support rep is telling us that PayPal now has a Credit Card only payment option and that we should be able to get this running within Zen Cart alongside the PayPal Express Checkout option. That is, customers will then see separate Credit Card and PayPal payment options, but PayPal will process both of them.
Have any of you had any experience with this PayPal option?
Any traps for newcomers involved?
Is it effective?
Best regards, Lloyd Borrett.
Zen Cart 1.5.5e, PHP 5.3.29 MySQL 5.5.42
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