Missed an Order email

[CosmosK]

Hi all. My orders go sequentially. I get emails when I get an order. I noticed today it skipped a number. I went to admin and sure enough there was an order. I emailed the customer and the sent me a copy of the email I should have gotten. I can't find it in junk, trash, etc. Any idea why I would have gone missing? Anyway to resend it just to myself for record keeping?

Thanks!

[kobra]

Use phpmyadmin and check the email archive table to see if ZenCart generated it
As your customer got theirs I suspect that it did - being that it did this ends ZenCarts responsibility for emails
The cart just generates them - it is your MTA in your hosting account that takes it from there

[bislewl]

Hi all. My orders go sequentially. I get emails when I get an order. I noticed today it skipped a number. I went to admin and sure enough there was an order. I emailed the customer and the sent me a copy of the email I should have gotten. I can't find it in junk, trash, etc. Any idea why I would have gone missing? Anyway to resend it just to myself for record keeping?

Thanks!

Do you use Authorize.net? is it sitting in Authorize.net that it needs approval. I have seen that before