Customers absolutely drive me crazy asking me to reset their password because they claim Zen never sends them the new password when using the online "Forgot your password?" link.
I have never seen Zen not send the password.
For those customers that insist that they have no spam filters, I go into their account and change their email address to mine. Then I request the password online. IN every case I always receive the password. I then change the email address back to theirs and send them the password.
I assume that the issue is spam filters,either at the host provider level, windows level, email level or added spyware level.
What is it about the password email generated by Zen that triggers the filtering and how can I fix it? I did change some of the standard zen text strings, but the problem persists.
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