Customer can't log in

[lruskauff]

I am not sure if this is related to an addon module but I suspect it is. The last time I logged in as a customer was June 6/2015. Now I can no longer log in (nor can my customers). Here is a brief history of changes I made to my zencart:

• I upgraded to zen 1.5.4. (May 28),
• installed SitemapXML 3.2.12 (June 4),
• installed Simple Google Analytics 2.3.3 (June 5)
• On 6/6, Installed CEON URI Mapping 4.5.0 BUT I don't remember if it was before or after my last logon.
• On 6/7 Deleted a part of google analytics.php that said "old code" at the end of the file but was giving me a PHP warning of unterminated comment. I believe it doesn't have the closing comment.
• 6/10 Discovered that I can't login.

Here is what happens when I try to login:
1. If I login with a fake email and code, it gives me the correct error and goes back to the login screen with the checkout box.
2. If I login with my test account, it just goes to my home screen but doesn't log me in (no access to my account or shopping cart).
3. If I create a new customer it a) gives me a timeout message, b) doesn't give me a welcome message, and c) puts me in the database correctly

So I tried 1. turning off CEON URI mapping (configure menu)
2. putting the old part of google analytics. php back into the program
3. turned off google analytics (configure menu)

After each of these I cleared my cache and refreshed the screen. Still doesn't work. I put my store in maintenance mode for vacation, plus it will give me a few days to solve this. I have been looking for a few hours, comparing files and I can't find anything wrong. I checkon on the forum and can't find anything. I need help please.

store: thestitchsanctuary.com

I don't know if you can test it yourself while in debug mode but if I turn it on, my customers will get pissed on not being able to log on.

Below is the code I deleted (but put back) from google_analytics.php (includes/templates/mytemp/google_analytics/

/*
OLD CODE Prior to 2.2.0

if (GOOGLE_CONVERSION_ACTIVE == "Yes" && GOOGLE_ANALYTICS_ENABLED == "Enabled" && $_GET['main_page'] == FILENAME_CHECKOUT_SUCCESS) {
    if ($request_type == 'NONSSL') {
        $google_conversion_url             = "http://www.googleadservices.com/pagead/conversion.js";
        $google_conversion_image_url     = "http://www.googleadservices.com/pagead/conversion/";
    } else {
        $google_conversion_url             = "https://www.googleadservices.com/pagead/conversion.js";
        $google_conversion_image_url     = "https://www.googleadservices.com/pagead/conversion/";
    }
?>
	<!-- Google Code for purchase Conversion Page -->
	<script type="text/javascript"><!--//
		var google_conversion_id 				=  <?php echo GOOGLE_CONVERSION_IDNUM; ?>;
		var google_conversion_language 	= "<?php echo GOOGLE_CONVERSION_LANG;  ?>";
		var google_conversion_format 		= "1";
		var google_conversion_color 		= "FFFFFF";
<?php
	if ($google_analytics['ot_total'] != "") {
?>
	if (<?php echo $google_analytics['ot_total']; ?>) {
		var google_conversion_value = <?php echo $google_analytics['ot_total']; ?>;
	} else {
		var google_conversion_value = 1.0;
	}
<?php
	} else {
		echo 'var google_conversion_value = 1.0;';
	}
?>
		var google_conversion_label = "<?php echo (GOOGLE_CONVERSION_LABEL != '' ? GOOGLE_CONVERSION_LABEL : 'purchase'); ?>";
	//--></script>
	<script src="<?php echo $google_conversion_url; ?>"></script>
	<noscript>
		<?php
			$gen_img_url = $google_conversion_image_url . GOOGLE_CONVERSION_IDNUM . '/?value=' . (($google_analytics['ot_total'] != "") ? $google_analytics['ot_total'] : "1")
		?>
		<img height="1" width="1" border="0" src="<?php echo $gen_img_url; ?>&label=<?php echo (GOOGLE_CONVERSION_LABEL != '' ? GOOGLE_CONVERSION_LABEL : 'purchase'); ?>&script=0"/>
	</noscript>
<?php
}
?>

Thank you all. I will be checking my email while on vacation and have access to a computer.

[kobra]

Switch to the classic template and see if it clears up
If so, then it is related to one or more of the files/addons in your template folders

[lruskauff]

Thanks for the quick tip

[lruskauff]

Strange results. I switched to the classic template and it worked. Then I switched back to mytemplate And it still worked.

The only thing different is now I'm on my iPad and not my windows desktop. I cleared my cache and it still works on both site on my iPad.. I will try to get access to a computer tomorrow to test it again but this makes no sense to me. And I turned ceon urn back on and it is still working. Anyone?

[lruskauff]

Strange results. I switched to the classic template and it worked. Then I switched back to mytemplate And it still worked.

The only thing different is now I'm on my iPad and not my windows desktop. I cleared my cache and it still works on both site on my iPad.. I will try to get access to a computer tomorrow to test it again but this makes no sense to me. And I turned ceon urn back on and it is still working. Anyone?

I tested it again on my laptop this morning and it still does not work. No one can log in. I tried switching to the classic template and it still does not work. I tested it on my iphone and it works.

I am running a responsive template, Westminster New.

Any ideas of where to look? Thank you in advance.

Linda

[kobra]

I tested it again on my laptop this morning and it still does not work.

What browser and version is on your laptop??

[RixStix]

It would probably be easier to offer more and better suggestions if the issue could be seen in action. That is difficult when the site is in maintenance mode.

[lruskauff]

Thank you both. I am now sitting at a cabin in beautiful Oregon with my daughter complaining about me working. But hey, I'd rather be here than at home.

And I think you hit it on the head, it is my computer. Because I am using my daughters laptop, Windows 7 machine, and have no trouble logging in. So now I have one favor and one question:

Could one or two of you please test it to see if you can log in? I just took it out of maintenance. I have a feeling the answer will be yes.

Then the question is "what is wrong with my machine that used to work fine.?". I am not sitting in front of it but I know I use firefox and I always upgrade when they tell me that there is a new version, so my guess is the latest.

Thank you in advance.
Linda

[RixStix]

Account creation functioned.
Login afterwards worked.

You can delete the account (it should be obvious)

[lruskauff]

Thank you so much.