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  1. #1
    Join Date
    Jun 2015
    Location
    New Jersey
    Posts
    8
    Plugin Contributions
    0

    Default Confirmation emails wont go to my email address after purchase

    I cant get my confirmation emails to go to my email address after purchase. The email address was recently changed from [email protected] (which is a godaddy account) to miscpaper######################. Here are my settings please help.

    E-Mail Transport Method PHP Info
    E-Mail Linefeeds LF Info
    Use MIME HTML When Sending Emails false Info
    Send E-Mails true Info
    Verify E-Mail Addresses Through DNS false Info
    Email Archiving Active? false Info
    E-Mail Friendly-Errors true Info
    Email Address (Displayed to Contact you) Joel Gardner <miscpaper######################> Info
    Email Address (sent FROM) Joel Gardner <miscpaper######################> Info
    Emails must send from known domain? Yes Info
    Email Admin Format? TEXT Info
    Send Copy of Order Confirmation Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Create Account Emails To - Status 0 Info
    Send Copy of Create Account Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Tell a Friend Emails To - Status 0 Info
    Send Copy of Tell a Friend Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Customer GV Send Emails To - Status 0 Info
    Send Copy of Customer GV Send Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Admin GV Mail Emails To - Status 0 Info
    Send Copy of Customer Admin GV Mail Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
    Send Copy of Customer Admin Discount Coupon Mail Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Admin Orders Status Emails To - Status 0
    Send Copy of Admin Orders Status Emails To Joel Gardner <miscpaper######################> Info
    Send Notice of Pending Reviews Emails To - Status 0 Info
    Send Notice of Pending Reviews Emails To Joel Gardner <miscpaper######################> Info
    Set "Contact Us" Email Dropdown List Info
    Allow Guest To Tell A Friend false Info
    Contact Us - Show Store Name and Address 1 Info
    Send Low Stock Emails 0 Info
    Send Low Stock Emails To Joel Gardner <miscpaper######################> Info
    Display "Newsletter Unsubscribe" Link? true Info
    Audience-Select Count Display true Info
    SMTP Email Account Mailbox YourEmailAccountNameHere Info
    SMTP Email Account Password **************** Info
    SMTP Email Mail Host mail.EnterYourDomain.com Info
    SMTP Email Mail Server Port 25 Info
    Convert currencies for Text emails &pound;,£:&euro;,€

  2. #2
    Join Date
    Jul 2012
    Posts
    16,718
    Plugin Contributions
    17

    Default Re: Confirmation emails wont go to my email address after purchase

    1) Have you tried to send an email to the account from somewhere else successfully?
    2) Have you checked your spam folder?
    3) Have you tried smtpauth as an email transport method (entering your "login" credentials at the bottom of the posted list of settings. The same as necessary to setup email with programs such as Outlook.)
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Jun 2015
    Location
    New Jersey
    Posts
    8
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    0

    Default Re: Confirmation emails wont go to my email address after purchase

    Thanks for the reply. I dont understand the 3rd option I have never done this before. What does this do? Will it allow me to test the email sent option?

  4. #4
    Join Date
    Jun 2015
    Location
    New Jersey
    Posts
    8
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    0

    Default Re: Confirmation emails wont go to my email address after purchase

    is SMTP usually used for Yahoo email accounts?

  5. #5
    Join Date
    Feb 2012
    Location
    mostly harmless
    Posts
    1,809
    Plugin Contributions
    8

    Default Re: Confirmation emails wont go to my email address after purchase

    A quick search revealed: Yahoo! Mail SMTP support?, Troubleshoot Email Problems: External SMTP Mail Servers, and Understanding the Causes of Lost Emails


    If you are using an email service / server (such as an yahoo email address) other than the one provided by your website hosting provider (yourdomain.com), you will need to use SMTP (usually SMTPAUTH - SMTP with Authentication).

    Otherwise emails are sent via your website hosting provider's email server (yourdomain.com) and mostly likely be discarded, bounce, or be marked as SPAM. Why? Because the emails will not pass some basic checks. For example a check to see if "account at yahoo dot com" exists on yourdomain.com's email servers. Or fail a check by the recipient email server ([email protected]) to see if the email was sent from Yahoo's email servers. Those are just two (of many checks) email servers often utilize to reduce fraudulent emails.
    Last edited by lhungil; 26 Aug 2015 at 07:20 PM.
    The glass is not half full. The glass is not half empty. The glass is simply too big!
    Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
    Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker

  6. #6
    Join Date
    Jun 2015
    Location
    New Jersey
    Posts
    8
    Plugin Contributions
    0

    Default Re: Confirmation emails wont go to my email address after purchase

    Do you know how i set this up? Thanks alot for the help

  7. #7
    Join Date
    Feb 2012
    Location
    mostly harmless
    Posts
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    Plugin Contributions
    8

    Default Re: Confirmation emails wont go to my email address after purchase

    Admin->Configuration->E-Mail Options

    Change transport to SMTPAUTH, fill in the SMTPxxxx settings (will be same as Yahoo provides for an email client such as outlook / thunderbird / mac mail), and follow the other recommendations for external email servers and Yahoo email in the resources posted earlier in this thread.

  8. #8
    Join Date
    Feb 2012
    Location
    mostly harmless
    Posts
    1,809
    Plugin Contributions
    8

    Default Re: Confirmation emails wont go to my email address after purchase

    Best practice is for the email address used to send email from your store to be different from the email address you configure to receive email notifications. Using the same email address for both is sometimes problematic (and may result in lost notifications).


    NOTE: Typically using a Aol, Yahoo, Gmail, Hotmail, or other free service for your store is not recommended. It looks alot more professional for the email address to be @yourdomain.com and makes it easier for customers to identify the email was from your store (and not SPAM from a "free" email address).
    The glass is not half full. The glass is not half empty. The glass is simply too big!
    Where are the Zen Cart Debug Logs? Where are the HTTP 500 / Server Error Logs?
    Zen Cart related projects maintained by lhûngîl : Plugin / Module Tracker

  9. #9
    Join Date
    Jun 2015
    Location
    New Jersey
    Posts
    8
    Plugin Contributions
    0

    Default Re: Confirmation emails wont go to my email address after purchase

    Guys this is like foreign to me... I changed some things around but I dont know what needs to be set up for the SMTP stuff.

    Is the server port below the outgoing or incoming port number. They dont specify. Im lost here and need help


    E-Mail Options
    Title Value Action
    E-Mail Transport Method smtpauth Info
    E-Mail Linefeeds LF Info
    Use MIME HTML When Sending Emails false Info
    Send E-Mails true Info
    Verify E-Mail Addresses Through DNS false Info
    Email Archiving Active? false Info
    E-Mail Friendly-Errors true Info
    Email Address (Displayed to Contact you) Joel Gardner <miscpaper######################> Info
    Email Address (sent FROM) Joel Gardner <miscpaper######################> Info
    Emails must send from known domain? Yes Info
    Email Admin Format? TEXT Info
    Send Copy of Order Confirmation Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Create Account Emails To - Status 1 Info
    Send Copy of Create Account Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Tell a Friend Emails To - Status 0 Info
    Send Copy of Tell a Friend Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Customer GV Send Emails To - Status 0 Info
    Send Copy of Customer GV Send Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Admin GV Mail Emails To - Status 0 Info
    Send Copy of Customer Admin GV Mail Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Admin Discount Coupon Mail Emails To - Status 0 Info
    Send Copy of Customer Admin Discount Coupon Mail Emails To Joel Gardner <miscpaper######################> Info
    Send Copy of Admin Orders Status Emails To - Status 1 Info
    Send Copy of Admin Orders Status Emails To Joel Gardner <miscpaper######################> Info
    Send Notice of Pending Reviews Emails To - Status 0 Info
    Send Notice of Pending Reviews Emails To Joel Gardner <miscpaper######################> Info
    Set "Contact Us" Email Dropdown List Info
    Allow Guest To Tell A Friend false Info
    Contact Us - Show Store Name and Address 1 Info
    Send Low Stock Emails 0 Info
    Send Low Stock Emails To Joel Gardner <miscpaper######################> Info
    Display "Newsletter Unsubscribe" Link? true Info
    Audience-Select Count Display true Info
    SMTP Email Account Mailbox miscpaper###################### Info
    SMTP Email Account Password **************** Info
    SMTP Email Mail Host imap.mail.yahoo.com Info
    SMTP Email Mail Server Port 25
    Convert currencies for Text emails &pound;,£:&euro;,€

  10. #10
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,399
    Plugin Contributions
    87

    Default Re: Confirmation emails wont go to my email address after purchase

    The SMTP Port value is configured as the outgoing port required by your mail server.

 

 
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