No header image in my store emails

[Laki]

Hi,

I can't get a header image in my zen email although I've tried many different options to set up regarding this. First of all, there is a similar thread that I read carefully but couldn't find a solution for my issue.

https://www.zen-cart.com/showthread....-jpg-in-folder

1. There is the header image on my server: root/email/header.jpg
2. Email templates have a path to the header image:
<!-- Header Section -->
<div class="header">
<img src="email/header.jpg" alt="logo" />
</div>

3. There are .htaccess files on both locations, in root and email folders. I have tried removing .htaccess file in email folder and renaming .htaccess file on root location (.htaccess_bak) but nothing has changed.

I CAN open the header image typing this address in a web broser: www.MY_DOMAIN/email/header.jpg

Any idea about this!

This is how .htaccess in email folder looks like:

# deny *everything*
<FilesMatch ".*">
Order Allow,Deny
Deny from all
</FilesMatch>

# but now allow just *certain* necessary files:
<FilesMatch "(?i).*\.(jpe?g|gif|png)$">
Order Allow,Deny
Allow from all
</FilesMatch>

IndexIgnore */*


## NOTE: If you want even greater security to prevent hackers from running scripts in this folder, uncomment the following line (if your hosting company will allow you to use OPTIONS):
# OPTIONS -Indexes -ExecCGI

This is how .htaccess file on root location looks like:

# Handles the new URL formats
RewriteRule ^(.*)-c-([0-9_]+)/(.*)-p-([0-9]+)(.*)$ index\.php?main_page=product_info&products_id=$4&cPath=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-c-([0-9_]+)/(.*)-pi-([0-9]+)(.*)$ index\.php?main_page=popup_image&pID=$4&cPath=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-c-([0-9_]+)/(.*)-pr-([0-9]+)(.*)$ index\.php?main_page=product_reviews&products_id=$4&cPath=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-c-([0-9_]+)/(.*)-pri-([0-9]+)(.*)$ index\.php?main_page=product_reviews_info&products_id=$4&cPath=$2&%{QUERY_STRING } [L]

# Original (unchanged) URL formats
RewriteRule ^(.*)-p-([0-9]+)(.*)$ index\.php?main_page=product_info&products_id=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-m-([0-9]+)(.*)$ index\.php?main_page=index&manufacturers_id=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-pi-([0-9]+)(.*)$ index\.php?main_page=popup_image&pID=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-pr-([0-9]+)(.*)$ index\.php?main_page=product_reviews&products_id=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-pri-([0-9]+)(.*)$ index\.php?main_page=product_reviews_info&products_id=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-ezp-([0-9]+)(.*)$ index\.php?main_page=page&id=$2&%{QUERY_STRING} [L]
RewriteRule ^(.*)-c-([0-9_]+)(.*)$ index\.php?main_page=index&cPath=$2&%{QUERY_STRING} [L]

# Rewrite all other requests (if the file / directory does not exist)
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule ^(.*)$ index\.php?main_page=$1&%{QUERY_STRING} [L]

Many thanks!

[balihr]

First of all, are you looking at the HTML email or the plain text version? Only HTML emails contain the image.

Next, if you are looking at the HTML email, can you check the email source code in your email client? How does the image path look like? It must include the domain name and full path to the image, it can't just have a relative path. If you're seeing this:

<img src="email/header.jpg" alt="logo" />

in the email source code, then something is wrong and you need to check why it's not adding the domain to the path.

Pozdrav!

[DrByte]

What's the URL of your store?

[Laki]

Hi guys,

I fixed this issue enabling HTML emalis in Configuration / E-mail option. It was set up as false by default.

Thanks for helping me.

Pozdrav! (Regards)