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  1. #1
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    Default clients can not log in

    after a upgrade from zencart 1.3.9c to 1.5.4 and installation of idealcheckout plug in my existing clients can not log in.
    The client list is stil intact in the admin panel but if i tried to log in as a client nothing happens. No errors and no log in. Page remain the same.
    If a make a new client entry, the new client wil apear in the admin panel. But even with a new client registration i can not log in.

    Does someone know where i can solve this problem?

  2. #2
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    Default Re: clients can not log in

    Sorry folks, i found the solution in an older post:
    Go to ADMIN... CONFIGURATION... SESSIONS... RECREATE SESSIONS... set this to FALSE.

    This works :-)

  3. #3
    Join Date
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    Default Re: clients can not log in

    Where did you get this plugin - I do not see idealcheckout in the plugins area

    A link to your site will assist
    Zen-Venom Get Bitten

  4. #4
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    Default Re: clients can not log in

    Quote Originally Posted by annedien View Post
    Sorry folks, i found the solution in an older post:
    Go to ADMIN... CONFIGURATION... SESSIONS... RECREATE SESSIONS... set this to FALSE.

    This works :-)
    That suggests you're using an older PHP version or have some PHP configuration settings that ought to be improved.

    NOTE: Setting RECREATE SESSION to false will potentially open up your site to session hijacking risks.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
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  5. #5
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    Default Re: clients can not log in

    Quote Originally Posted by DrByte View Post
    That suggests you're using an older PHP version or have some PHP configuration settings that ought to be improved.

    NOTE: Setting RECREATE SESSION to false will potentially open up your site to session hijacking risks.
    Sorry to hijack an old thread, but I am having this very issue. Started this morning where apparently "suddenly" there are sessions issues when creating accounts of logging in. I don't see anything standing out to indicate that anything was modified to cause it. Setting RECREATESESSION to false resolved the problem for my client. My gut told me this is not a perm solution, but server administration is my weak suit. I need to know what do I go back to the host with and say they need to do/check so I can get the right solution happening..
    My Site - Zen Cart & WordPress integration specialist
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  6. #6
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    Default Re: clients can not log in

    Is it possibly actually a cookie issue, perhaps where the site is in a subdomain instead of the root? Does using force-cookie-use instead of disabling recreate-session provide the same result? Does adjusting the cookie settings help?
    Is the problem isolated to certain browsers?
    What's the PHP version? Apache version?
    Have you compared PHP settings (Admin->Tools->Server Info) with another server that's not having these issues?

    Those are all directions I'd try instead of disabling recreate-session.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  7. #7
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    Default Re: clients can not log in

    Quote Originally Posted by DrByte View Post
    Is it possibly actually a cookie issue, perhaps where the site is in a subdomain instead of the root? Not a subdomain. Store is in a subfolder (http:/yoursite.com/store)
    Does using force-cookie-use instead of disabling recreate-session provide the same result? Yes
    Does adjusting the cookie settings help? If you mean force-cookie setting, then no. no change
    Is the problem isolated to certain browsers? Tested in Chrome, IE, and Firefox.. Same result.
    What's the PHP version? Apache version? See below
    Have you compared PHP settings (Admin->Tools->Server Info) with another server that's not having these issues? Not yet, but not sure if this will yield usable results since this was working and "seemingly" stopped working..

    Those are all directions I'd try instead of disabling recreate-session.


    PHP Version: 5.5.33

    Server Information
    Server Host: ecbiz185.inmotionhosting.com (198.46.81.23) Database Host: localhost (127.0.0.1)
    Server OS: Linux 2.6.32-604.30.3.lve1.3.63.el6.x86_64 Database: MySQL 5.6.28-log
    Server Date: 03/22/2016 10:04:30 Database Date: 03/22/2016 10:04:30
    Server Up Time: 10:04:30 up 133 days, 17:06, 1 user, load average: 58.28, 57.08, 54.41 HTTP Server: Apache
    PHP Version: 5.5.33 (Zend: 2.5.0) PHP Memory Limit: 512M PHP Safe Mode: Off
    PHP File Uploads: On Max Size: 128M POST Max Size: 128M
    Database Data Size: 136,070 kB Database Index Size: 23,537 kB
    Apache 1.3 (apache_hooks) Rasmus Lerdorf, Zeev Suraski, Stig Bakken, David Sklar, George Schlossnagle, Lukas Schroeder
    Apache 1.3 Rasmus Lerdorf, Zeev Suraski, Stig Bakken, David Sklar
    Apache 2.0 Filter Sascha Schumann, Aaron Bannert




    Sessions
    Title Value Action
    Session Directory /home/XXXXXXX/public_html/store/cache
    Cookie Domain True
    Force Cookie Use False
    Check SSL Session ID False
    Check User Agent False
    Check IP Address False
    Prevent Spider Sessions True
    Recreate Session True
    IP to Host Conversion Status false
    Enable zen4wp Shopping Cart? True
    zen4wp Domain XXXXXXXXX.com
    zen4wp Secret Key XXXXXXXXXXXXX
    Use root path for cookie path False
    Add period prefix to cookie domain True
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  8. #8
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    Default Re: clients can not log in

    Quote Originally Posted by DrByte View Post
    Have you compared PHP settings (Admin->Tools->Server Info) with another server that's not having these issues?
    Compared to a working site using the same hosting company and similar site setup.. mirroring the working site settings did not yield a different result.
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

  9. #9
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    Default Re: clients can not log in

    Hi

    You said

    Does using force-cookie-use instead of disabling recreate-session provide the same result? Yes
    Just to clarify. Are you saying that using force cookie fixes the problem as well?

  10. #10
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    Default Re: clients can not log in

    Quote Originally Posted by wilt View Post
    Hi

    You said



    Just to clarify. Are you saying that using force cookie fixes the problem as well?
    Apologies if I was not clear. Force cookie yields the same non-working result (customers cannot log in). The settings I posted do not work.. It is ONLY when I disable recreate-session that it works (customers can log in). Also since v1.5.5 was recently released, I need to state specifically that this is occurring on a v1.5.4 store.. (updated 3 months ago from v1.5.1)
    Last edited by DivaVocals; 26 Mar 2016 at 06:09 PM.
    My Site - Zen Cart & WordPress integration specialist
    I don't answer support questions via PM. Post add-on support questions in the support thread. The question & the answer will benefit others with similar issues.

 

 

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