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  1. #1
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    Default No order details sent to PayPal

    When the PayPal Express button is pressed and the user is sent to PayPal, none of the order info is sent with it. There is no description or qty. I have not made any changes.
    Although I did upgrade my hosting account a few weeks ago....which should have just meant more memory and processing power.
    Looking back trough my order emails from PayPal, it seems that this issue is intermittent. Sometimes all the order info is there and sometimes not. It seems to run in blocks....for example, 1 day all will be good, then for 6 hours no descriptions, then back to working again.
    Apparently the cost info is transferred as orders are still being blindly placed by customers
    The email confirmation generated by ZenCart to the Customer has all the info correct and present.
    This seems to apply to all PayPal transactions, not just express.
    Last edited by split63; 26 Sep 2015 at 02:30 AM.

  2. #2
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    Default Re: No order details sent to PayPal

    Quote Originally Posted by split63 View Post
    I have not made any changes.
    Although I did upgrade my hosting account a few weeks ago....which should have just meant more memory and processing power.
    I checked back on my PayPal emails..... its been happening since August 2014. I guess I'm not too observant to only catch it now, and surprisingly no customer has ever mentioned it
    Last edited by split63; 26 Sep 2015 at 02:46 AM.

  3. #3
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    Default Re: No order details sent to PayPal

    I took a look at the PayPal log files, and it appears that Zen is just not sending that information.
    Also, it appears as if it first happen on August 2 2014.

    Here is a good request:
    Request Parameters: {SetExpressCheckout}
    Array
    (
    [AMT] => 69.95
    [ITEMAMT] => 69.95
    [L_NUMBER0] => A product
    [L_NAME0] => A product
    [L_DESC0] => Mounting options: xxxxxx
    [L_AMT0] => 69.95
    [L_QTY0] => 1
    [LOCALECODE] => US
    [PAYMENTACTION] => Sale
    [ALLOWNOTE] => 1
    [LANDINGPAGE] => Billing
    [RETURNURL] => https://xxxxxxx/ipn_main_handler.php?type=ec
    [CANCELURL] => https://xxxxxxx/index.php?main_page=...rt&ec_cancel=1
    [PAGESTYLE] => Primary
    [METHOD] => SetExpressCheckout
    [CURRENCYCODE] => USD
    [USER] => sxxxxxx.com
    [PWD] => ****************
    [VERSION] => 60.0
    [SIGNATURE] => ****************************************************a5XH
    )
    Here is a bad request:
    Request Parameters: {SetExpressCheckout}
    Array
    (
    [AMT] => 74.85
    [ITEMAMT] => 74.85
    [LOCALECODE] => US
    [PAYMENTACTION] => Sale
    [ALLOWNOTE] => 1
    [LANDINGPAGE] => Billing
    [RETURNURL] => https://xxxxxxx/ipn_main_handler.php?type=ec
    [CANCELURL] => https://xxxxxxx/index.php?main_page=...rt&ec_cancel=1
    [PAGESTYLE] => Primary
    [METHOD] => SetExpressCheckout
    [CURRENCYCODE] => USD
    [USER] => sxxxxxxx.com
    [PWD] => ****************
    [VERSION] => 60.0
    [SIGNATURE] => ****************************************************a5XH
    )

  4. #4
    Join Date
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    Default Re: No order details sent to PayPal

    Quote Originally Posted by split63 View Post
    It seems to run in blocks....for example, 1 day all will be good, then for 6 hours no descriptions, then back to working again.
    That suggests that it's either a problem with the actual order details, or a problem with your hosting.

    You're also running a very old version which is missing lots of fixes related to paypal and taxes and rounding and ... Well the list of improvements since your version is a mile long. Really hard for us to help troubleshoot your problems.

  5. #5
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    Default Re: No order details sent to PayPal

    I have looked at the order details of those orders that fail to transfer details, and there does not appear to be any pattern. There is only a small number of items that can be order ~20, of which only 4 are commonly ordered, and each will work then not work.
    What could it be about the order details that would cause this?
    Hosting could be an issue, especially given the intermittent nature of it, but how could this cause the code to selectively and apparently consistently leave out key fields?

    I have attempted to upgrade a few times, but its just too much..... in fact, I suggested to you a way to resolve the upgrade issue, but you were not open to the idea.

  6. #6
    Join Date
    Jul 2012
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    Default Re: No order details sent to PayPal

    Quote Originally Posted by split63 View Post
    I have looked at the order details of those orders that fail to transfer details, and there does not appear to be any pattern. There is only a small number of items that can be order ~20, of which only 4 are commonly ordered, and each will work then not work.
    What could it be about the order details that would cause this?
    Hosting could be an issue, especially given the intermittent nature of it, but how could this cause the code to selectively and apparently consistently leave out key fields?

    I have attempted to upgrade a few times, but its just too much..... in fact, I suggested to you a way to resolve the upgrade issue, but you were not open to the idea.
    So, wait a mnute, you've been three months now in "upgrading" where at last take you wanted some change in the upgrade process which well, I faiil to see what really was the issue as when an upgrade of the core files is needed, mre than likely the same is true for the plugins and well, the zc_install process does not destructively remove plugns, so not really sure what the issue is.. Anyways, now the lack of the upgrade away from software that is more than four years old is being blamed on DrByte?

    WOW...

    Beleve it or not, in the relatively near future with the way software is going 1.3.9h will not function before long, and the longer between upgrades, the more work has to go into it to support updating and maintaining the same functionality.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

 

 

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