Sold Out Messages

[harry2cool]

Many of our customer are complaining they are getting "Sold Out" message while placing their orders.

Whatever we sell is always completely in stock.

We are not able to replicate this error from our side.

What could be look into

[kobra]

Please provide information in posting tips located at the top when replying

[harry2cool]

Missed that .
We use the latest version of Zencart 1. 5.4
Any other query ?

[mc12345678]

Missed that .
We use the latest version of Zencart 1. 5.4
Any other query ?

Plugins installed?

Website to possibly test ourselves? Particular product on which this is occuring?

[kobra]

Any other query ?

What version of Zen Cart are you using?
Has your site been upgraded? When? From what version(s)?
If you've upgraded, HOW did you upgrade? (official upgrade procedure or an automated script from your hosting company?)
What plugins/addons have you installed? When? If your problems are payment-related, what payment module(s) are you using? If it's shipping-related, which shipping module(s) are you using?
If your problems are language-pack related (non-English), have you checked that all the language files are loaded and correct?
HOW did you install Zen Cart? (upload via FTP and run zc_install, or a one-click install from your hosting company? (one-click installs might mean you don't have enough information about your site/server to make customizations easily))
What version of PHP and MySQL is your server using? (See Admin->Tools->Server Info)
WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc?
Please post the contents of related "debug logs" generated by Zen Cart (wrap the content in

 and

tags please!).
If this is your first store, have you tested all aspects of transactions before going live?
In what ways is your site customized or different from a brand new uncustomized install?

[harry2cool]

I am able to reproduce the error.
It's due to Inactivity our website shows the "Login Time Out" page when customer refreshes after after some idle time (I tried after 40 minutes or so)
The cart contents are lost too.
What could we do to eliminate this issue ?

[gilby]

I am able to reproduce the error.
It's due to Inactivity our website shows the "Login Time Out" page when customer refreshes after after some idle time (I tried after 40 minutes or so)
The cart contents are lost too.
What could we do to eliminate this issue ?

How does this....

Many of our customer are complaining they are getting "Sold Out" message while placing their orders.

Whatever we sell is always completely in stock.

We are not able to replicate this error from our side.

What could be look into

Then produce this error that the customers are seeing?
I can't see the connection?

[frank18]

How does this....

Then produce this error that the customers are seeing?
I can't see the connection?

Neither can I.

Do a search in Admin using Developers Tool Kit and search for BUTTON_IMAGE_SOLD_OUT

Also look for $return_button

Then post the answers here, it could give us a clue if changes have been made to the standard code.

[harry2cool]

It's actually the "Login Time Out" page which is coming up, it has the button which says "Sold Out"
I am trying to increase the session.gc_maxlifetime to 3600 from the current 900
What else could I look into ?

[frank18]

Could you post a link to your site or alternatively PM me the link?