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  1. #1
    Join Date
    Oct 2015
    Location
    Denver
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    Default Not Recording customer orders

    When a customer purchases a product with a credit card that order is not recorded on the admin site of zen cart and no one receives the order confirmation . The only notification we are receiving that informs us that a purchase has been made is from authorize.net. However if a customer selects the purchase order payment type instead of a credit card we receive the order confirmation and the order is recorded in zen cart. Does anyone know how to resolve this issue?

  2. #2
    Join Date
    Aug 2005
    Location
    Arizona
    Posts
    27,761
    Plugin Contributions
    9

    Default Re: Not Recording customer orders

    Please provide the authorizenet module you are using - AIM or SIM

    And additional information in the posting tips at the top when replying
    Zen-Venom Get Bitten

  3. #3
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
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    Plugin Contributions
    274

    Default Re: Not Recording customer orders

    I recommend checking out all your settings on the Authorize.net end, following this FAQ article:
    How to set up the Authorize.net SIM payment module
    .

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