Blank order in Zen, but Paypal saying money received

[nigelt74]

Using Paypal Express

Had a blank order in Zencart, no items no shipping no total etc, but received an email with money from paypal

I do have logging turned on, but only seem to be getting logs with an ipn prefix

as below

Oct 28 2015 8:41 -- IPN PROCESSING INITIATED. 
*** Originating IP: 173.0.81.1  notify.paypal.com
*** Browser/User Agent: PayPal IPN ( https://www.paypal.com/ipn )

Oct 28 2015 8:41 -- Breakpoint: 0 - Initializing debugging.

Oct 28 2015 8:41 -- Breakpoint: Flag Status:
isECtransaction = 1
isDPtransaction = 0

Oct 28 2015 8:41 -- IPN INFO - POST VARS received (sorted):
Array
(
    [address_city] => Christchurch
    [address_country] => New Zealand
    [address_country_code] => NZ
    [address_name] => Zaphod Beeblebrox
    [address_state] => NOTPROVIDED
    [address_status] => confirmed
    [address_street] => 242 Rigel Road
Belfast
    [address_zip] => 8051
    [business] => [email protected]
    [charset] => windows-1252
    [custom] => EC-1688-1445992865
    [first_name] => zaphod
    [handling_amount] => 0.00
    [invoice] => 1688-1445992865-[MarvellousBarneys]
    [ipn_track_id] => 851a1a8faeb95
    [item_name] => 
    [item_number] => 
    [last_name] => beeblebrox
    [mc_currency] => NZD
    [mc_gross] => 157.95
    [notify_version] => 3.8
    [payer_email] => [email protected]
    [payer_id] => ZA2TPRA9HGXRG
    [payer_status] => unverified
    [payment_date] => 17:41:06 Oct 27, 2015 PDT
    [payment_gross] => 
    [payment_status] => Pending
    [payment_type] => instant
    [pending_reason] => multi_currency
    [protection_eligibility] => Ineligible
    [quantity] => 1
    [receiver_email] => [email protected]
    [receiver_id] => FJ39UCZH8WWEG
    [residence_country] => NZ
    [shipping] => 0.00
    [tax] => 0.00
    [transaction_subject] => 
    [txn_id] => 97E82984FJ533554H
    [txn_type] => express_checkout
    [verify_sign] => A.xwtm3dnXMJVD3Bkoxlt-UQlqnNA8H.aXIWHjqm3DHTdwFG21zAinwE
)


Oct 28 2015 8:41 -- IPN INFO - POST VARS to be sent back (unsorted) for validation (using CURL): 
To: www.paypal.com:80
Array
(
    [cmd] => _notify-validate
    [mc_gross] => 157.95
    [invoice] => 1688-1445992865-[MarvellousBarneys]
    [protection_eligibility] => Ineligible
    [address_status] => confirmed
    [payer_id] => ZA2TPRA9HGXRG
    [tax] => 0.00
    [address_street] => 242 Rigel Road
Belfast
    [payment_date] => 17:41:06 Oct 27, 2015 PDT
    [payment_status] => Pending
    [charset] => windows-1252
    [address_zip] => 8051
    [first_name] => zaphod
    [address_country_code] => NZ
    [address_name] => Zaphod Beeblebrox
    [notify_version] => 3.8
    [custom] => EC-1688-1445992865
    [payer_status] => unverified
    [business] => [email protected]
    [address_country] => New Zealand
    [address_city] => Christchurch
    [quantity] => 1
    [verify_sign] => A.xwtm3dnXMJVD3Bkoxlt-UQlqnNA8H.aXIWHjqm3DHTdwFG21zAinwE
    [payer_email] => [email protected]
    [txn_id] => 97E82984FJ533554H
    [payment_type] => instant
    [last_name] => beeblebrox
    [address_state] => NOTPROVIDED
    [receiver_email] => [email protected]
    [receiver_id] => FJ39UCZH8WWEG
    [pending_reason] => multi_currency
    [txn_type] => express_checkout
    [item_name] => 
    [mc_currency] => NZD
    [item_number] => 
    [residence_country] => NZ
    [handling_amount] => 0.00
    [transaction_subject] => 
    [payment_gross] => 
    [shipping] => 0.00
    [ipn_track_id] => 851a1a8faeb95
)


Oct 28 2015 8:41 -- CURL OPTS: Array
(
    [10002] => https://www.paypal.com/cgi-bin/webscr
    [47] => 1
    [10015] => cmd=_notify-validate&mc_gross=157.95&invoice=1688-1445992865-%5BMarvellousBarneys%5D&protection_eligibility=Ineligible&address_status=confirmed&payer_id=ZA2TPRA9HGXRG&tax=0.00&address_street=242+Rigel+Road%0D%0ABelfast&payment_date=17%3A41%3A06+Oct+27%2C+2015+PDT&payment_status=Pending&charset=windows-1252&address_zip=8051&first_name=zaphod&address_country_code=NZ&address_name=zaphod+beeblebrox&notify_version=3.8&custom=EC-1688-1445992865&payer_status=unverified&business=lita%40marvellousbarneys.com.au&address_country=New+Zealand&address_city=Christchurch&quantity=1&verify_sign=A.xwtm3dnXMJVD3Bkoxlt-UQlqnNA8H.aXIWHjqm3DHTdwFG21zAinwE&payer_email=zaphod.beeblebrox%40ispboogaloo.nz&txn_id=97E82984FJ533554H&payment_type=instant&last_name=beeblebrox&address_state=NOTPROVIDED&receiver_email=lita%40marvellousbarneys.com.au&receiver_id=FJ39UCZH8WWEG&pending_reason=multi_currency&txn_type=express_checkout&item_name=&mc_currency=NZD&item_number=&residence_country=NZ&handling_amount=0.00&transaction_subject=&payment_gross=&shipping=0.00&ipn_track_id=851a1a8faeb95
    [13] => 45
    [78] => 30
    [41] => 0
    [42] => 0
    [52] => 0
    [19913] => 1
    [64] => 0
    [81] => 2
    [75] => 1
    [74] => 1
    [84] => 2
    [10018] => Zen Cart(R) - IPN Postback
)


Oct 28 2015 8:41 -- CURL response: VERIFIED

Oct 28 2015 8:41 -- IPN INFO (cl) - Confirmation/Validation response VERIFIED

Oct 28 2015 8:41 -- Breakpoint: 1 - Collected data from PayPal notification

Oct 28 2015 8:41 -- Breakpoint: 2 - Validated transaction components

Oct 28 2015 8:41 -- Breakpoint: 3 - Communication method verified

Oct 28 2015 8:41 -- Breakpoint: 4 - Details:  txn_type=unknown    ordersID = 0  IPN_id=0

   Relevant data from POST:
     txn_type = unknown
     parent_txn_id = None
     txn_id = 97E82984FJ533554H

Oct 28 2015 8:41 -- Breakpoint: 5 - Transaction type (txn_type) = pending-multicurrency   [parentLookup=unknown]

Oct 28 2015 8:41 -- Breakpoint: 5 - midstream checkpoint

Oct 28 2015 8:41 -- IPN NOTICE :: This is a detailed-cart transaction

Oct 28 2015 8:41 -- IPN NOTICE :: This is a detailed-cart transaction (i)

Oct 28 2015 8:41 -- IPN WARNING :: Currency/Amount Mismatch.  Details: 
PayPal email address = [email protected]
 | mc_currency = NZD
 | submitted_currency = USD
 | order_currency = AUD
 | mc_gross = 157.95
 | converted_amount = 0.00
 | order_amount = 0

Oct 28 2015 8:41 -- Breakpoint: 5a - built order -- OID: 1630

Oct 28 2015 8:41 -- Breakpoint: 5b - PP table OID: Array
(
    [order_id] => 1630
    [txn_type] => pending-multicurrency
    [module_name] => paypal (ipn-handler)
    [module_mode] => IPN
    [reason_code] => 
    [payment_type] => instant
    [payment_status] => Pending
    [pending_reason] => multi_currency
    [invoice] => 1688-1445992865-[MarvellousBarneys]
    [mc_currency] => NZD
    [first_name] => zaphod
    [last_name] => beeblebrox
    [payer_business_name] => 
    [address_name] => Zaphod Beeblebrox
    [address_street] => 242 Rigel Road
Belfast
    [address_city] => Christchurch
    [address_state] => NOTPROVIDED
    [address_zip] => 8051
    [address_country] => New Zealand
    [address_status] => confirmed
    [payer_email] => [email protected]
    [payer_id] => ZA2TPRA9HGXRG
    [payer_status] => unverified
    [payment_date] => 2015-10-27 17:41:06
    [business] => [email protected]
    [receiver_email] => [email protected]
    [receiver_id] => FJ39UCZH8WWEG
    [txn_id] => 97E82984FJ533554H
    [parent_txn_id] => 
    [num_cart_items] => 1
    [mc_gross] => 157.95
    [mc_fee] => 
    [settle_amount] => 0
    [settle_currency] => 
    [exchange_rate] => 1
    [notify_version] => 3.8
    [verify_sign] => A.xwtm3dnXMJVD3Bkoxlt-UQlqnNA8H.aXIWHjqm3DHTdwFG21zAinwE
    [date_added] => now()
    [memo] => {Record generated by IPN} [ProtectionEligibility:Ineligible]
)


Oct 28 2015 8:41 -- Breakpoint: 5c - PP table OID saved

Oct 28 2015 8:41 -- Breakpoint: 5d - PP hist ID: 1283

Oct 28 2015 8:41 -- Breakpoint: 5e - PP hist_data:Array
(
    [paypal_ipn_id] => 1283
    [txn_id] => 97E82984FJ533554H
    [parent_txn_id] => 
    [payment_status] => Pending
    [pending_reason] => multi_currency
    [date_added] => now()
)


Oct 28 2015 8:41 -- Breakpoint: 5f - PP hist saved

Oct 28 2015 8:41 -- Breakpoint: 5g - new status code: MODULE_PAYMENT_PAYPAL_ORDER_STATUS_ID

Oct 28 2015 8:41 -- Breakpoint: 5h - newer status code: 2

Oct 28 2015 8:41 -- Breakpoint: 5i - order table updated

Oct 28 2015 8:41 -- Breakpoint: 5j - order stat hist update:Array
(
    [orders_id] => 1630
    [orders_status_id] => 2
    [date_added] => now()
    [comments] => PayPal status: Pending multi_currency @ 17:41:06 Oct 27, 2015 PDT
 Trans ID:97E82984FJ533554H
 Amount: 157.95 NZD
    [customer_notified] => 0
)


Oct 28 2015 8:41 -- Breakpoint: 5k - OSH update done

Oct 28 2015 8:41 -- Breakpoint: 5L - adding products

Oct 28 2015 8:41 -- Breakpoint: 5m - emailing customer

Oct 28 2015 8:41 -- Breakpoint: 5n - emptying cart

Oct 28 2015 8:41 -- Breakpoint: 6 - Completed IPN order add.    ordersID = 1630  IPN tracking record = 1283

Oct 28 2015 8:41 -- IPN NOTICE :: Pending multicurrency transaction for existing order. No action required. Waiting for merchant to "accept" the order via PayPal account console.

[nigelt74]

should add

I have made two test orders since using paypal and both worked flawlessly

As you can see from the above its missing the item details

[item_name] =>
[item_number] =>

The logs for previous purchases and the subsequent ones all have the items where they should be, however just in this order it is blank

[kobra]

only seem to be getting logs with an ipn prefix

There should be four log files for each order

[lat9]

There were a couple of fragments in the log you posted that caught my eye:

Oct 28 2015 8:41 -- IPN WARNING :: Currency/Amount Mismatch.  Details: 
PayPal email address = [email protected]
 | mc_currency = NZD
 | submitted_currency = USD
 | order_currency = AUD
 | mc_gross = 157.95
 | converted_amount = 0.00
 | order_amount = 0

and

Oct 28 2015 8:41 -- IPN NOTICE :: Pending multicurrency transaction for existing order. No action required. Waiting for merchant to "accept" the order via PayPal account console.

What currencies have you configured PayPal to accept?

[nigelt74]

There should be four log files for each order

Where would i find these? as I am only finding one log file per order?

[nigelt74]

There were a couple of fragments in the log you posted that caught my eye:

Oct 28 2015 8:41 -- IPN WARNING :: Currency/Amount Mismatch.  Details: 
PayPal email address = [email protected]
 | mc_currency = NZD
 | submitted_currency = USD
 | order_currency = AUD
 | mc_gross = 157.95
 | converted_amount = 0.00
 | order_amount = 0

and

Oct 28 2015 8:41 -- IPN NOTICE :: Pending multicurrency transaction for existing order. No action required. Waiting for merchant to "accept" the order via PayPal account console.

What currencies have you configured PayPal to accept?

Not sure will have to check, although we do regularly get clients from NZ (Its an Aussie site), but I assumed paypal automatically converted to the relevant currency

[frank18]

Did a whois for 'marvellousbarneys.com.au' and 'ispboogaloo.nz' on my Linux box:

frank@Andromeda ~ $ whois marvellousbarneys.com.au
No Data Found
frank@Andromeda ~ $ whois ispboogaloo.nz
% NZRS Limited
% Users confirm on submission their agreement to all published Terms
%
version: 5.00
query_datetime: 2015-10-29T20:43:33+13:00
domain_name: ispboogaloo.nz
query_status: 220 Available
%
%

Both, Firefox and Chrome are unable to find that site either.

Then did a Google search for "marvellous barneys" - to no avail.

Next search was for the address 'rigel road christchurch 8051' - does not seem to exist.

Nigel, I reckon someone was playing dirty tricks.

Can you check the server log entries for the time of that order and trace the associated IP?

[nigelt74]

Whoops, Sorry those were me removing the site details and replacing them with bogus ones, i should have mentioned that etc

[frank18]

Whoops, Sorry those were me removing the site details and replacing them with bogus ones, i should have mentioned that etc

Makes sense.

Do you use PayPal Standard or PayPal Express?

If you set Transaction Currency in PayPal configuration to Only AUD or Only NZD then the whole order should go through with only the selected currency, regardless of the customer's choice when buying.