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  1. #1
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    help question cannot upgrade from 1.3.9h to 1.5.4 install page blank

    1st off we noticed the site was not accessing the db an=d was down i discovered many folder groups were assigned wrong
    fixing the groups and permissions did not bring the site back live
    i uploaded the 1.5.4 files, the site showed up, with the main page (define page editor pages) as the defaults
    to be expected but it said that i had to run the install db upgrade

    going to zc_install i get a blank page
    the front page says i can do the upgrade from within admin but trying to access admin i get

    0 DB_ERROR_NOT_CONNECTED
    in:
    [select * from zen_project_version WHERE project_version_key = 'Zen-Cart Database' ]
    If you were entering information, press the BACK button in your browser and re-check the information you had entered to be sure you left no blank fields.


    so how do i get this site working again

  2. #2
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    Perhaps with a little more information/clarification.

    Php version?
    When you say you uploaded the ZC 1.5.4 files, did they go in a "new" directory or did they simply "overwrite" the existing?

    Until the db upgrade is complete, accessing the admin won't work using ZC 1.5.x files on a 1.3.x database... If you had multiple profiles on your 1.3.x version, you may need to create a new temporary user through the guidance of the following, applying the 1.3.9 version of the fix: http://www.zen-cart.com/content.php?44

    There are potentially other things to do, but more info is needed, in particular the remaining answers to the posting tips questions.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
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    Idea or Suggestion Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    Quote Originally Posted by mc12345678 View Post
    Perhaps with a little more information/clarification.

    Php version?
    When you say you uploaded the ZC 1.5.4 files, did they go in a "new" directory or did they simply "overwrite" the existing?

    Until the db upgrade is complete, accessing the admin won't work using ZC 1.5.x files on a 1.3.x database... If you had multiple profiles on your 1.3.x version, you may need to create a new temporary user through the guidance of the following, applying the 1.3.9 version of the fix: http://www.zen-cart.com/content.php?44

    There are potentially other things to do, but more info is needed, in particular the remaining answers to the posting tips questions.
    its the newest php version
    'i know her other site was alreaddy upgraded so maybe 1.3.9 wasnt safe with this php?

    ill try your steps and see

  4. #4
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    and yes i uploaded the new version over the iold since the old was not working correctly i figured reinstalling might fix it but i wasnt aware that i was upgrading i had assumed both sites were already upgraded not just the main 1

    i could possible potentialy downgrade php temporarily

  5. #5
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    havin all sorts of trouble, any way to run the db upgrade through ssh?
    since the php install files not working

  6. #6
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    Quote Originally Posted by soaringeagle View Post
    havin all sorts of trouble, any way to run the db upgrade through ssh?
    since the php install files not working
    Hopefully you have a recent backup of your 1.3.9h DB and file system. If so, then I suggest to restore the site with this backup.

    If not....... yes, you may be in trouble.

  7. #7
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    tried that from the 1st of the month it didnt work
    but alot of the folders had the wrong group assignments
    like user mail user nobody most were user user but several had wrong groups

    i can try restoring after downgrading php
    but not sure when this site went bad
    i upgraded to mariadb awhile back and to litespeed more recently
    the php version i upgraded to over a month ago

  8. #8
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    Quote Originally Posted by soaringeagle View Post
    tried that from the 1st of the month it didnt work
    but alot of the folders had the wrong group assignments
    like user mail user nobody most were user user but several had wrong groups

    i can try restoring after downgrading php
    but not sure when this site went bad
    i upgraded to mariadb awhile back and to litespeed more recently
    the php version i upgraded to over a month ago
    Ok, what was your PHP version whilst the site was still working perfectly?

    Backup what you have now and put it in a safe place - make it identifiable (i.e. site_after_stuffup.zip).

    Then if for argument's sake the PHP version was 5.2.x then downgrade to that version and try to restore your old (working) DB and file system - IOW put all back to where it was when the site was working 100%.

    If that brings up the site as desired then create another backup on your local machine and try to restore that backup onto a local WAMP / XAMPP / LAMP environment... whatever you prefer.

    I could go on but let's do these steps first and then please report back what has developed. Depending on your answers we can move on.

  9. #9
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    rebuilding apache as we speak

  10. #10
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    Default Re: cannot upgrade from 1.3.9h to 1.5.4 install page blank

    is mariadb 10.0.23 compatable with 1.3.9
    i think thats the issue upgraded to mariadb 1.5.4 runs grea t on it i think 1.3.9 doesnt

    any way to make the 1.3.9 dbb work on mariadb?
    then i can do the upgrade

 

 
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