Originally Posted by
Dianne
Wow - that was a keen observation on the www! Thanks.
I'll also say that the problem has not repeated itself when sales came through today.
In addition, we did testing ourselves on the PayPal checkout as suggested by frank18 and everything went fine. After making payment through PayPal, we were returned to the store's "thank you" page with no problems. No more warning emails were received from PayPal. We have not made any changes to anything, just going through the testing, so we don't know why the problem has not occurred again.
I'm scratching my head since we weren't able to duplicate the problem, yet clearly the www scenario is an indication of a problem, or at least a discrepancy that could cause a problem.
We do have the Magnetic One module installed. It's been there for years with no issues and no-one has made any changes to it. However, the www seems to have explained - at least in part - why the error message may have appeared in the first place.
I can see that the URL in the Paypal module DOES have the www, BUT, it says "if there is not already a URL specified, set the URL to [the one with the www]". What I don't know is if there was already a URL set in PayPal that does NOT have the www. I'll have the client look into that tomorrow.
And yet, that would still be strange to have had no problems with PayPal for years, until the one yesterday with the warning message, and then no repeats of the problem - even though we have not changed anything. I don' know how to explain that.
Thank you everyone for your input. It looks like the cause may have been identified. I'll post again with any final information that I learn.
If you have any thoughts on what I shared today, I would appreciate knowing them.
Thanks!
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