There are no record in purchasing order,
How can I show the record? Is there some error on my admin setting?
Besides, Can I check the records that what the customer had purchased?
Please reply me ASAP
Results 1 to 4 of 4
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9 Jan 2016, 05:24 PM #1
New Zenner
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URGENT, No purchase record after customer purchase
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9 Jan 2016, 08:08 PM #2
Totally Zenned
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Re: URGENT, No purchase record after customer purchase
Are there any error logs
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9 Jan 2016, 08:44 PM #3
Administrator
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Re: URGENT, No purchase record after customer purchase
Also, check that your store's email settings are ... configured to send emails! Navigate to your store's contact_us page and send yourself a message. Does it get there?
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Re: URGENT, No purchase record after customer purchase
If there is no record of the order, then that means your site encountered PHP errors when trying to save the order after payment.
This could be a problem with your payment module (You didn't say which payment modules your customers are using on your store), or a problem with plugins you've installed (you didn't list your plugins/addons)..
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