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  1. #21
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Quote Originally Posted by bodini View Post
    I must be cracking up.

    Now for 12oz on USPS.com it shows $22.50.

    Check the attached log. For 12oz ZC wants $21.38

    That's less bad, but ZC has always been spot on before today.

    Attachment 15985

    Attachment 15984

    Attachment 15986


    One other question. Your logs say your USPS settings are set to Online but the images you attached are for Retail ... does that difference account for anything?
    Linda McGrath
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  2. #22
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    The USPS K8 January 17, 2016 module has a few quirks related to the First Class for > 13 oz and < 16 oz ...

    If you look at post #17 on:
    https://www.zen-cart.com/showthread....z-lt-15-999-oz

    I have a solution to test ...

    Please keep discussion for the First Class for > 13 oz and < 16 oz issue on that other thread, for now ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

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  3. #23
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Hi

    I am testing the cart, and get:
    "Sorry, we are not shipping to your region at this time."

    On post #3 of
    https://www.zen-cart.com/showthread....-configuration
    you can see my settings, and I configured the USPS like this:
    All default, save for:

    USPS tool ID: the ID given by USPS
    Decimal settings: 2
    Shipping zone: International (all countries all zones)
    International rates: checked only 1st-Class Package Intl Service (min=0 max=4 handling=0)

    I know the address used correct, and this is how it is displayed
    Name Lastname
    Corso Porta Nuova 70
    Verona, 37122
    VR, Italy

    In the form to register, and to edit the account address it is asked for state/province and there it is reported Verona instead of the displayed VR, Verona is in the province of Verona, and is abbreviated with VR.

    Some more info:
    When clicking on "shipping estimator" in cart and selecting the above address it only displays the heading:

    Available Shipping Methods Rates

    Whereas in the same window if I select a second (USA) address I created for testing it displays correctly:

    Available Shipping Methods Rates
    Table Rate (Best Way) $4.99 Which is correctly displayed in the cart as well (I have installed "shopping rate in cart" module).

    To help me double check my settings, and do further testing do you have a working international address I could use?

    Thank you

  4. #24
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Could you go to Modules ... Shipping ... and click on USPS and down at the bottom turn the Debug to Logs and then try a quote and look in /logs (this is /cache in old versions of Zen Cart) and Zip the Shipping log files created when you try a quote and attach it to your post?
    Linda McGrath
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  5. #25
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Thank you.

    Yes I had it turned on already, sorry I missed attaching it before.
    The attached log is the only one for the date, so it must be the one, anyhow I'll clear the logs and retry in case.
    Attached Files Attached Files

  6. #26
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    I just run another test, and same outcome, but no log file generated, so perhaps the previously attached one was generated by some other event?

  7. #27
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Did test two more addresses, one Italian and One British, both return same message, and no log file:
    "Sorry, we are not shipping to your region at this time."

    Starting to think I am missing something in the module settings?!

  8. #28
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Quote Originally Posted by keneso View Post
    I just run another test, and same outcome, but no log file generated, so perhaps the previously attached one was generated by some other event?
    With that logging setting enabled, it should generate a USPS_xxxxxxxxxxxxx.log file which contains all the details of what was submitted to USPS and what response came back.
    If it's not creating that file and you have the logging on, then either the logs folder isn't writable or whatever symptoms you're encountering are completely preventing the USPS module from even attempting to ask for quotes ... such as zone restrictions which are telling the module that it's not needed because of the details in the customer's address.
    .

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  9. #29
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Thank you DrByte.

    The log folder is writable, as I have other logs in it, some generated by Authorize.net, and Paypal.

    As for other causes my thread https://www.zen-cart.com/showthread....-configuration was intended to being advised of the configuration/settings to use, and as I gathered they seem correct, though I wouldn't be surprise if I missed something ... shall I open a new thread to troubleshoot?

    Most probably your suggestion
    whatever symptoms you're encountering are completely preventing the USPS module from even attempting to ask for quotes
    is correct as at this point my description of the popup window in post #23 of this thread seems to be confirming that:
    Some more info:
    When clicking on "shipping estimator" in cart and selecting the above address it only displays the heading:

    Available Shipping Methods Rates

  10. #30
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    Default Re: USPS January 17 2016 K8 - Support Quirks

    Quote Originally Posted by keneso View Post
    Did test two more addresses, one Italian and One British, both return same message, and no log file:
    "Sorry, we are not shipping to your region at this time."

    Starting to think I am missing something in the module settings?!

    You showed in one of you posts:
    Shipping zone: International (all countries all zones)
    If you look at the Zone Definitions and click on DETAILS what do you see? On the bottom of the list of Countries set there should be something like:
    Displaying XX to XX (of XXX countries)
    Linda McGrath
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