Hello Everyone,

We've got a client, she successfully made a purchase online July 2014. She forgot her password and when she uses the "Password Forgotten" feature she gets "Error: The Email Address was not found in our records; please try again.". We checked her account in Zen admin and her email address is correct. Her email address is also in phpmyadmin under customers_email_address. We also attempted to change her email to one of our email addresses and get the same error.

Has anyone bumped into this issue and resolved it?

Any help is appreciated..thanks!

Paul