Sales order only has one line for product

[MikeyG]

I have customers who are ordering several products but the order is only showing one line of the product. using ZC. 1.5.4 FEC and paypal express.

I am not sure if this is linked to the issue I posted about earlier with paypal express and the shipping country changing to the channel islands.

I seemed to be plagued with issues I cannot find the answer to.

Why would the second line of the product listing disappear?

Look forward to your thoughts.

(if I have posted in the wrong part of the forum let me know.
Thanks.

Regards

MG

[twitchtoo]

What happens when you turn (the nightmare) FEC off?

All of the data needs to be prepared PROPERLY before it leaves the various checkout pages in a stock cart, Zen and Paypal will get the data and move it forward in the order. If this breaks, data goes missing and your problem continues.