Anne,
I am having a problem getting the auto-responder to work and my host, HostGator, is telling me that the problem is in the coding.
The problem:
I do receive the message that was sent from the Contact Us form to an email address that is forwarded from [email protected] to [email protected], and I have successfully set this up in cPanel, but I do not receive an auto-response to the originating email address (one of my own I made for this purpose).
The site is https://www.designerperfumesnob.com/...age=contact_us
Here is the response I have received from HostGator:
Hello there,
1) The form is submitted and an email address is supplied by the visitor.
2a.) The [email protected] email address (and not the visitor supplied email address) sends the email to itself at [email protected] which causes the auto-responder to not actually display the message in the mailbox (since it's sending it to itself).
2b.) The original message from the Contact Us form is also forwarded to [email protected].
It sounds like you would like to have the email sent from the visitor supplied email address to [email protected] (and thus forwarded to [email protected]) and send an auto-responder from [email protected] to the visitor supplied email address.
The best way to handle this would be to have your email/contact script set up to take the visitor supplied email address and email it back (instead of using the autoresponder) as the way the script is currently setup and the way the auto-responder works are technically doing what they are intended to do, but unfortunately is not what it sounds like you are trying to accomplish. As we are not able to do this for you, we recommend contacting a web developer to assist with this for you.
Please let us know if you experience any issues or have any questions or concerns.
Regards,
Matthew M.
GNU/Linux Systems Administrator II
Even if what they say is true, and the Contact Us form is not coded to behave the way I anticipated (using an auto-responder), how and where would I compose the message I want to tell the original sender if their is no auto-responder involved?
I have the log entry that shows the path of the emails if that would help you, but thought some of the information contained might be too sensitive to show in this post.
Thanks,
Tracy
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