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  1. #1
    Join Date
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    Default Gift certificates that have been used

    I have a member that says he is getting and an invalid number when trying to redeem a gift certificate.
    If I go to my admin and look up "Gift Certificates sent" it has a date to the right of this one that says 10/20/14.
    I am assuming that this means that the gift cert has been redeemed.
    How do I find out who redeemed it?

  2. #2
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Gift certificates that have been used

    In the right hand panel, if you click on the GV, you will see:
    Date Redeemed:
    IP Address:
    Customer Id:
    This will tell you who redeemed it ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

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  3. #3
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    Default Re: Gift certificates that have been used

    This does not really help. I need to know what customer account actually used the redemption code to claim the gift card.
    The email address is who the GC was sent to, not who redeemed it.

    Let me explain why what you said does not help.
    The email address is mine because I sent the gift certificate to myself. I did this so that I could print out gift certificates with the redemption code on it and hand them out as door prizes at an event. The person that got the door prize could register in my store and use the redemption code.

    Here is the information that is displaying.
    Date Redeemed: 10/20/2014
    IP Address: 69.1.183.84, this is in the US for the state of Louisiana (no where near me)
    Customer Id: Is my email address

    This tells won the GC and used the redemption code.
    What I suspect happened is that some else used the GC and handed it off to someone else after using it.
    I would like to find the user that actually used the redemption code. Is there a way to do that?

  4. #4
    Join Date
    Sep 2003
    Location
    Ohio
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    Default Re: Gift certificates that have been used

    Next to the Customer ID: it should show the customers_id number of who redeemed the coupon ... do you see a number or do you see something else?

    If you see a number, then look at the Customers to see which Customer has that ID number to know who redeemed it ...
    Linda McGrath
    If you have to think ... you haven't been zenned ...

    Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!

    Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today: v1.5.5]
    Officially PayPal-Certified! Just click here

    Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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  5. #5
    Join Date
    Dec 2007
    Posts
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    Default Re: Gift certificates that have been used

    That was what I was looking for.
    Thank you very much.
    It was just who I had suspected.

 

 

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